Synctrack: Returns & Exchanges

Synctrack: Returns & Exchanges

Reviews (134)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining the returns and exchanges process, noting its automated tracking and customizable policies that enhance inventory management. The app features a user-friendly interface, easy integration with e-commerce platforms, and a customer-managed return portal. Merchants also appreciate the customizable branding options and automated email notifications that keep everyone informed. The support team, including members like Lynn, Tracy, and Vincent, is frequently praised for their quick and effective assistance.

May 2, 2024

Customer service is quick and yes to understand with instructions!!!!!

Adanya Boutique
United States
About 2 months using the app
Synctrack replied May 4, 2024

That's wonderful to hear! 🌟 We're so glad that the customer service for Synctrack Returns & Exchanges app was able to provide you with quick and clear instructions. Your feedback is much appreciated, and we're here whenever you need us. Thanks for choosing Synctrack Returns & Exchanges app! 📦👍

May 12, 2024

very helpful and good support from the executive Minah she guided my step by step to integrate the syntrack Return page into our web store .thans

GULMIRA - House Of Luxury
India
20 days using the app
Synctrack replied May 17, 2024

Thank you for your positive feedback about the Synctrack Returns & Exchanges app! 🌟 We're delighted to hear that Minah provided you with very helpful support and guided you step by step through the integration process. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to ensure your experience with our app remains excellent!

April 15, 2024

The support team's attention is really good.

Vendys Store
United States
5 months using the app
Synctrack replied April 19, 2024

🌟🌟🌟🌟🌟 Thank you for your positive feedback on our Synctrack Returns & Exchanges app! We're delighted to hear that you're satisfied with the support team's attention. Providing excellent service is our top priority, and we're here to assist you whenever you need. If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help! 😊👍

May 19, 2024

Everything works!

iLoved
South Africa
9 days using the app
Synctrack replied May 25, 2024

🎉 Awesome to hear that everything works perfectly! The Synctrack Returns & Exchanges app is here to make your life easier. 😊✨ Happy returning and exchanging! 🚀📦

June 17, 2024

Works like a charm! Team helps out with all you need.

Drippy Amsterdam
Netherlands
About 4 hours using the app
Synctrack replied June 21, 2024

Thank you for your feedback! We're delighted to hear that the Synctrack Returns & Exchanges app works like a charm for you, and that our team is helpful with everything you need. If you have any more feedback or questions, feel free to reach out to us. 😊🌟

April 9, 2024

Great Support! Easy to Use

That Corner Store
India
3 months using the app
Synctrack replied April 13, 2024

We're thrilled to hear that you found our Synctrack Returns & Exchanges app easy to use and that you had a great support experience! 😊 Providing user-friendly tools and excellent support is our priority at Synctrack. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help ensure your returns and exchanges process remains smooth! 🛠️🌟

March 19, 2024

If it wasn't for support I would not understand how to do this. But am not getting past the 3rd party apps. But its still a good cheaper alternative to many others and works when you understnd things.

La Cozyfy
United States
6 months using the app
Synctrack replied March 21, 2024

🌟 We appreciate your feedback! It's fantastic to hear that our support team was able to assist you in understanding the process. We understand that navigating third-party apps can be challenging, but we're here to help every step of the way. Synctrack Returns & Exchanges app is committed to providing a reliable and cost-effective solution for our users. Don't hesitate to reach out if you need further assistance! 💼 #Synctrack #ReturnsAndExchanges 🛠️

April 16, 2024

Easy to set up and customise for our needs. The summary page wasn't quite right for us - so I contacted Synctrack via the live chat - they responded instantly and talked through what I need, made some changes and now it's perfect for us! Highly recommend!

The Hat Company
United Kingdom
About 2 months using the app
Synctrack replied April 19, 2024

🌟🌟🌟🌟🌟 Thank you for your feedback! We're glad to hear that you found our Synctrack Returns & Exchanges app easy to set up and customize for your needs. We're sorry to hear that the summary page wasn't quite right initially, but we're thrilled that our live chat support team was able to assist you promptly and make the necessary changes to make it perfect for you. Your recommendation means a lot to us! If you have any further questions or need assistance, feel free to reach out. We're here to help! 😊🛠️

April 1, 2024

Joyce helped me remove the brandmark as well as immediately setup a new custom domain for the return & exchange portal. She also told me any information that I needed and in my case it was related to any hidden costs for using the app, which she has assured me that there is no fee or anything. I am excited to build a relationship with Synctrack and take advantage of its features.

Ascending Lifters
United States
4 months using the app
Synctrack replied April 2, 2024

🌟 We're thrilled to hear about your fantastic experience with Joyce! 😊 It's great to know that she was able to assist you promptly and efficiently by removing the brandmark and setting up a new custom domain for your return & exchange portal. 🛠️ Additionally, it's wonderful to hear that she provided you with all the necessary information, including reassurance about any potential hidden costs associated with the app. Rest assured, there are no fees or hidden charges! 💰 We're excited to build a lasting relationship with you and help you make the most of Synctrack's features. If you ever need further assistance or have any questions, feel free to reach out. We're here to support you every step of the way! 🚀

April 10, 2024

I think app has some serious potential to be a highly favorited app by plenty of store owners. Though today is the first I downloaded and use it, I must say that it has grown on me. Though it still seem to overwhelm me a little because I not sure how I want to customize my notification setting, I think in the long run once I start playing around with thing ill be alright. Customer service is awesome by the way. Kind, patient, and very helpful. Customer Support Lynn helped me through the whole process of what I didn't understand, and with customization options that I was trying to portray in the app. Thanks a lot Lynn very helpful. Now would I recommend the app I would have to say yes as of now. Though I haven't seen it in action as of yet, I got a feeling that this app can be very helpful indeed in the long run. Guess I'll have to wait and see, though I pray I never have any returns as I wish for the many of business owner.

Precious Hollows
United States
2 months using the app
Synctrack replied April 13, 2024

Thank you so much for your detailed feedback! 😊 We're thrilled to hear that you see the potential in our Synctrack Returns & Exchanges app and that it's growing on you. We understand that customizing notification settings can be overwhelming at first, but we're confident that as you explore and play around with the app, you'll find the right settings for your store.

We're especially glad to hear about your positive experience with our customer service, particularly Lynn. Providing kind, patient, and helpful support is what we strive for, and we're delighted that Lynn could assist you throughout the process and with customization options.

While you haven't seen the app in action yet, we're confident that it will be very helpful for your business in the long run. We appreciate your recommendation and look forward to supporting you as you continue to use our app. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! 🛠️🌟