Synctrack: Returns & Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Faster returns and exchanges to reduce costs, retain customers, and recapture revenue on returns
Synctrack: Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges.
- Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.
- Branded return portal & Automated notification to keep customer updated.
- Refund to store credit, gift card, discount code or original payment method.
- Automatically approve return & exchange requests, refunds and restocks
- Integration with Shippo, Easypost, Fedex, Australia Post, Shiprocket
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Languages
English
Works with
FedEx, Shippo, Easypost, Store Credit, Shiprocket, Australia PostCategories
Return options
Return management
Labels and packaging
Managing shipments
Pricing
FREE
Free to install
Unlimited return requests
- For small enterprise
- Unlimited requests
- Branded return page
- Notification
- Return labels
- Basic refunds & exchanges
- In-app create returns
PROFESSIONAL
$20.99 / month
or $241/year and save 4%
Unlimited return requests
- For basic stores
- Exchange for different variant
- Multi-language
- Custom subdomain
- Return/Exchange fee
- Refund discount code
- Onboard training
7-day free trial
PREMIUM
$49.99 / month
or $479/year and save 20%
Unlimited return requests
- For medium/large enterprise
- Auto approval
- Smart exchange
- Shopify sync
- Store credit
- Exchange for other products
- Bonus credit
- CNAME
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise this app for its exceptional customer service, highlighting staff members like Lynn, Tracy, and Vincent for their support. It is noted for its easy setup and intuitive interface that simplifies returns and exchanges, offering extensive customization to match brand identity. Key features include adjustable automated emails and a self-service portal that reduces merchant workload. The app integrates seamlessly with existing e-commerce platforms and is cost-effective, with a free plan available, enhancing customer experience and streamlining business operations.
Been using this app for almost a year now, I would recommend for you to use it for your business. I love their live chat, Very fast.
Thank you for the great review! 🌟 We’re delighted to hear that you’ve been enjoying the Synctrack: Returns & Exchanges app for almost a year. It’s awesome that the live chat support has been fast and helpful for you. If you need anything else, just let us know! 😊
The App is working pretty fine for our basic requirement. The Support is also awesome and available 24x7. Can recommend them.
Thank you for your positive feedback! 😊 We're glad to hear that the app meets your needs and that you're happy with our 24x7 support. Your recommendation means a lot to us!
Easy to use, with all the tools you need for a smooth process between you and customer! great looking interface and the customer service is suburb! They are always there and willing to help to ensure you get back to your business!
Thank you! Synctrack :)
Thank you for your fantastic feedback on the Synctrack Returns & Exchanges app! 🌟 We're delighted to hear that you find the app easy to use, with all the necessary tools for a smooth process between you and your customers. It's great to know that you appreciate the interface and our superb customer service. We're always here to help you get back to your business seamlessly. Thank you for choosing Synctrack! 😊🔄
Support
Synctrack can answer any questions you have about Synctrack: Returns & Exchanges.
Resources
Launched
March 13, 2023 · Changelog
Featured in
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