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Make returns and exchanges to reduce costs. Faster returns, retain customers and recapture revenue
Synctrack Returns and Exchanges (Returns Drive) ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift cards, and auto approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges.
- Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.
- Branded return portal & Automated notification to keep customer updated.
- Refund to store credit, gift card, discount code or original payment method.
- Automatically approve return & exchange requests, refunds and restocks
- Integration with Shippo, Easypost, Fedex,... to create return shipping labels
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Launched
March 13, 2023
Languages
English
Categories
Works with
FedEx, Shippo, Easypost, Store Credit, Gift Card, ShiprocketPricing
Starter
Free
- Unlimited requests
- Branded returns page
- Email notification
- Return labels
- Basic refunds & exchanges
- Return reasons and policies
- Support 24/7
Professional
$11.99 / month
or $129.48/year and save 10%
- All Free features
- Branded returns page
- Custom subdomain
- Return fee
- Refund to discount code
- Exchange for a different variant
- Priority support
Premium
$39.99 / month
or $383.88/year and save 20%
- All Pro features
- Automatic returns approval
- Shopify sync
- Refund to store credit
- Exchange for other products
- Bonus credit
- Feature request
Starter
Free
- Unlimited requests
- Branded returns page
- Email notification
- Return labels
- Basic refunds & exchanges
- Return reasons and policies
- Support 24/7
Professional
$11.99 / month
or $129.48/year and save 10%
- All Free features
- Branded returns page
- Custom subdomain
- Return fee
- Refund to discount code
- Exchange for a different variant
- Priority support
Premium
$39.99 / month
or $383.88/year and save 20%
- All Pro features
- Automatic returns approval
- Shopify sync
- Refund to store credit
- Exchange for other products
- Bonus credit
- Feature request
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (89)
I think app has some serious potential to be a highly favorited app by plenty of store owners. Though today is the first I downloaded and use it, I must say that it has grown on me. Though it still seem to overwhelm me a little because I not sure how I want to customize my notification setting, I think in the long run once I start playing around with thing ill be alright. Customer service is awesome by the way. Kind, patient, and very helpful. Customer Support Lynn helped me through the whole process of what I didn't understand, and with customization options that I was trying to portray in the app. Thanks a lot Lynn very helpful. Now would I recommend the app I would have to say yes as of now. Though I haven't seen it in action as of yet, I got a feeling that this app can be very helpful indeed in the long run. Guess I'll have to wait and see, though I pray I never have any returns as I wish for the many of business owner.
Thank you so much for your detailed feedback! 😊 We're thrilled to hear that you see the potential in our Synctrack Returns & Exchanges app and that it's growing on you. We understand that customizing notification settings can be overwhelming at first, but we're confident that as you explore and play around with the app, you'll find the right settings for your store.
We're especially glad to hear about your positive experience with our customer service, particularly Lynn. Providing kind, patient, and helpful support is what we strive for, and we're delighted that Lynn could assist you throughout the process and with customization options.
While you haven't seen the app in action yet, we're confident that it will be very helpful for your business in the long run. We appreciate your recommendation and look forward to supporting you as you continue to use our app. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help! 🛠️🌟
Really quick and easy to use. There are sometimes error's but the team fix them right away
⚡️ Thanks for the feedback! We're glad you find the Synctrack Returns & Exchanges app quick and easy to use. 😊 While errors can happen, our team is always ready to fix them right away. 🚀🔧📦
Easy to set up and customise for our needs. The summary page wasn't quite right for us - so I contacted Synctrack via the live chat - they responded instantly and talked through what I need, made some changes and now it's perfect for us! Highly recommend!
🌟🌟🌟🌟🌟 Thank you for your feedback! We're glad to hear that you found our Synctrack Returns & Exchanges app easy to set up and customize for your needs. We're sorry to hear that the summary page wasn't quite right initially, but we're thrilled that our live chat support team was able to assist you promptly and make the necessary changes to make it perfect for you. Your recommendation means a lot to us! If you have any further questions or need assistance, feel free to reach out. We're here to help! 😊🛠️
Easy to use and install, and has helped us streamline our returns process. We ran into a few issues with the app, but support has been very quick to respond and helpful in resolving the issues. Would recommend!
Thank you for your wonderful review! 😊 We're glad to hear that Synctrack Returns & Exchanges app has helped streamline your returns process and that you found it easy to use and install. 🌟 We apologize for any issues you encountered, but we're pleased our support team could quickly respond and resolve them for you. Your recommendation means a lot to us!
I was using other apps, but recently I discovered this one, and it is the best thing I added to my store. It has more features compared to other apps, it is free (at least currently), it offers amazing automations, it is simple to navigate and Tracy from the customer support helped me with literally everything during setup. Highly highly recommended!
Thank you so much for your enthusiastic review of the Synctrack Returns & Exchanges app! 🌟 It's fantastic to hear that you've found it to be a valuable addition to your store and that it stands out with its features and automation compared to other apps. We're glad that Tracy was able to provide you with all the support you needed during setup. Your recommendation means a lot to us, and we appreciate you choosing the Synctrack Returns & Exchanges app. If you need any more assistance or have further questions, we're here for you! 🚀👍
Support
Synctrack can answer any questions you have about Synctrack Returns & Exchanges.
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