Synctrack: Returns & Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Faster returns and exchanges to reduce costs, retain customers, and recapture revenue on returns
Synctrack: Returns and Exchanges ensures hassle-free returns and exchanges with a branded return portal, auto refund, and timely notifications to you and your customers. Synctrack offers auto refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns and exchanges management easily and customize your return solutions to encourage exchanges and save lost sales. Synctrack is the only app that offers video uploading for returns and exchanges.
- Seamlessly integrates with Shopify auto-sync loop returns status to Shopify.
- Branded return portal & Automated notification to keep customer updated.
- Refund to store credit, gift card, discount code or original payment method.
- Automatically approve return & exchange requests, refunds and restocks
- Integration with Shippo, Easypost, Fedex, Australia Post, Shiprocket
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
Languages
English
Works with
FedEx, Shippo, Easypost, Store Credit, Shiprocket, Australia PostCategories
Return options
Return management
Labels and packaging
Managing shipments
Pricing
FREE
Free to install
Unlimited return requests
- For small enterprise
- Unlimited requests
- Branded return page
- Notification
- Return labels
- Basic refunds & exchanges
- In-app create returns
PROFESSIONAL
$29.99 / month
or $323/year and save 10%
Unlimited return requests
- For basic stores
- Exchange for different variant
- Multi-language
- Custom subdomain
- Return/Exchange fee
- Refund discount code
- Onboard training
7-day free trial
PREMIUM
$59.99 / month
or $503/year and save 30%
Unlimited return requests
- For medium/large enterprise
- Auto approval
- Smart exchange
- Shopify sync
- Store credit
- Exchange for other products
- Bonus credit
- CNAME
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (113)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise this app for its exceptional customer service, highlighting staff members like Lynn, Tracy, and Vincent for their support. It is noted for its easy setup and intuitive interface that simplifies returns and exchanges, offering extensive customization to match brand identity. Key features include adjustable automated emails and a self-service portal that reduces merchant workload. The app integrates seamlessly with existing e-commerce platforms and is cost-effective, with a free plan available, enhancing customer experience and streamlining business operations.
Been using this app for almost a year now, I would recommend for you to use it for your business. I love their live chat, Very fast.
Thank you for the great review! 🌟 We’re delighted to hear that you’ve been enjoying the Synctrack: Returns & Exchanges app for almost a year. It’s awesome that the live chat support has been fast and helpful for you. If you need anything else, just let us know! 😊
Just had the best proactive service from the Team at Synctrack. very helpful reviewing my settings to ensure the return reflects appropriately for the customer.
Thank you for your wonderful feedback! We're thrilled to hear that the Team at Synctrack provided you with proactive and helpful service, ensuring that your return settings are just right for your customers. 😊🌟
Great service and timely response
🌟 Thank you for your kind words! We're pleased to hear that you found the service and timely response of the Synctrack Returns & Exchanges app great. 😊 If you have any more questions or need assistance, we're here to help!
Support
Synctrack can answer any questions you have about Synctrack: Returns & Exchanges.
Resources
Launched
March 13, 2023 · Changelog
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