Synctrack: Returns & Exchanges
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Automated returns & exchanges for brands to reduce costs, retain revenue & drive customer loyalty.
Synctrack: Returns and Exchanges provides a seamless experience for managing returns, exchanges, and automated refunds in one place. Synctrack offers automatic refunds via store credit, gift card, and auto-approval of returns and exchanges. Simplify returns, customize solutions, and boost exchanges to recover sales. Integrate your preferred logistics and WMS for a streamlined returns process. Migrate to a new solution from any other returns app.
- Condition-based Workflow automates return process using product and order info
- Exchanges for different items and flexible refunds: store credit, gift card,...
- Refund to store credit, gift card, discount code or original payment method
- Seamlessly integrates with Shopify auto-sync loop returns status to Shopify
- Integration with Shippo, Easypost, Fedex, Australia Post, Shiprocket, Delhivery
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Customer accounts
- FedEx
- Shippo
- Easypost
- Shiprocket
- Australia Post
- Delhivery
Categories
Return options
Labels and packaging
Managing shipments
Pricing
FREE
Free to install
10 return requests/month
- Branded return page
- Drag drop emails
- Return labels
- Basic refunds & exchanges
- In-app create returns
- Blocklist
- Return window
PROFESSIONAL
$11.99 / month
or $115.10/year and save 20%
30 return requests/month
- Exchange for different variant
- Multi-language
- Custom subdomain
- Return/Exchange fee
- Refund discount code
- Translation
7-day free trial
Premium
$49.99 / month
or $479.90/year and save 20%
200 return requests/month
- Condition-based workflow
- Shopify sync
- Store credit
- Auto request approval
- Exchange for other products
- Bonus credit
- CNAME
- Custom development
7-day free trial
Enterprise
$149 / month
or $1,438.99/year and save 20%
Unlimited requests
- Multi-store: 2+ stores
- Custom integration
- Dedicated priority support
- Returns webhooks
- Returns API
- Manage access for your team members
- Custom analytics
- Integrate your preferred WMS
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (153)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining the returns and exchanges process with its user-friendly interface and customizable policies. It supports complex workflows, including automatic refunds and extensive configuration options, and integrates seamlessly with Shopify. Merchants appreciate the responsive customer support and the app's cost-effectiveness in enhancing operational efficiency and customer satisfaction.
The team especially Kaylee and the developers she work along side with have provided outstanding support, far better than what I’ve experienced with many other apps. They’ve impressed me with their willingness to customise features to suit our needs, including hiding prices, adjusting text, and modifying buttons. I also appreciated that many features could be controlled and edited on our end ...
Thank you so much for this thoughtful and detailed review! 😊
We’re truly grateful for your kind words about Synctrack: Returns & Exchanges and especially appreciate the ...
had an excellent experience with Ben's support and the Syntrack Return app! From the moment I reached out with my issue, the response was incredibly fast, and Ben was both professional and helpful. He quickly understood my concern and guided me through the resolution process with clear and concise instructions. Thanks to his prompt assistance and the efficiency of the Syntrack Return app, my ...
Thank you so much for the kind and detailed feedback on Synctrack: Returns & Exchanges app! 🙏✨ We’re beyond happy to hear that Ben was able to provide such fast and ...
Best returns and exchanges app I've found!.. and I've tried several. Easy to use platform that has ton's of options to control your return process and workflow however you want - including complex workflows where you can allow exchanges for certain items and/or return reasons and not allow exchanges for other items and/or return reasons.. or only allow refunds for certain items, etc.
Although the ...
Thank you for such a detailed and glowing review! 🌟 We're thrilled to know that Synctrack: Returns & Exchanges app is meeting your complex workflow needs and making your ...
Support
App support provided by Synctrack.
Or visit their support portalResources
Launched
March 13, 2023 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit
-
Edit customers
Customer data
-
Edit products
Inventory, product listings, products, or collections
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Edit orders
All order details, returns, or order edits
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View and Sync Discounts
Discount codes and promotions
-
Edit gift cards
Gift cards
-
Edit store credit
Store credit accounts or store credit account transactions
-
Edit other data
Locations or price rules
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