Reviews (124)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this integration for its efficient syncing of products and orders between Shopify and OnBuy, easing inventory and listing management. They praise its reliable performance in handling large catalogs and smooth order imports. The customer support is particularly appreciated for being responsive and helpful, especially during setup. Despite initial setup challenges, the support team's proactive assistance ensures user-friendliness in ongoing operations.

July 27, 2022

This app is not very thought through, and support is non existent. On our own Shopify website we offer our products as singles and bundles. For Onbuy, obviously we only want to offer the singles. The app can't work this out and therefore we haven't been able to upload our products. Support is extremely slow and hasn't been able to provide a solution, except creating separate EANs for the bundles, ...

Positive Science People
United Kingdom
About 1 month using the app
Edited September 27, 2020

Complete waste of my time
I have spent nearly20 hours mapping attributes (which the app should be doing surely?) I have had attributes disappear when trying to publish products and some of the size attributes will not show up at all, I have one product with 4 size attributes but only 3 of them show up on the attribute mapping ??????. after setting everything up after repeated attempts. finally ...

MADKITTY2013
United Kingdom
6 days using the app
CedCommerce replied October 16, 2020

Hey MADKITTY2013,
We are extremely sorry to hear that you are facing trouble with our extension. We would like to tell you that our OnBuy Integration is a vast extension with ...

May 10, 2023

do not work, totally wasted time. not recommended!! only support the 10000skus, not products. means you could only feed a few listings.

jgstore17
Hong Kong SAR
3 days using the app
Edited March 10, 2023

It's been 2 months of setting up and communication is low. It's still not set up; I think Anoop has given up. I'm left in the dark without knowing how to move forward. I don't think this integration can handle stores with many skus.

The 7 day trial starts straight away and not when it's live. There's no stats to justify the expense of the integration. I don't know if my products will sell on ...

Fixaball Ltd. Fixings and Fasteners UK
United Kingdom
2 days using the app
May 11, 2021

Time wasters on board are the best mirror of this company, and the app it self. In request communicate with OnBuy regards illogical request company advisor just send you away. Shame!!!

Konstantin Antiques
United Kingdom
1 day using the app
CedCommerce replied December 10, 2021

In consideration of your review we received, we have found that you seem to be distressed with the services we have dispensed to you. However, we always try to be at our ...

July 13, 2021

Not a good solution for selling one onbuy. Used this to connect with Onbuy, tedious on not well thought out. Better waiting for a simple normal type integration, had to abandon half way through as could see it was going to be time consuming and a nightmare. This is before i even got to listing my products on onbuy

Mersey Spares
United Kingdom
About 20 hours using the app
CedCommerce replied December 10, 2021

We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in ...