Reviews (124)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this integration for its efficient syncing of products and orders between Shopify and OnBuy, easing inventory and listing management. They praise its reliable performance in handling large catalogs and smooth order imports. The customer support is particularly appreciated for being responsive and helpful, especially during setup. Despite initial setup challenges, the support team's proactive assistance ensures user-friendliness in ongoing operations.
Refine
-
By rating
Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are
- [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted ...
TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER
We used this for months and when we do have issues it been sorted had PC issues and had to reinstall app and will can not log in so we contacted customer service and had no answer from them. so we have now cancelled it
they set a trap for you.
Price ads only support 10,000 SKUs, which means you can only offer a few products if your product has multiple variants.
In order to ask you to pay extra, they will import all your listings (some of which may not be intended to be available) into the app, and then your listings will exceed the limit. If you ask to remove unchecked listings, they ignore your request and ...
Absolutely dreadful. They cannot match the right products with the shopify site to the onbuy site. You end up spending much time trying to communicate with them to sort it out. I am going to leave them very soon if they do not resolve the matter. I have another feed company ready and waiting in the pipeline!
16/10/2020
Cedcommerce have replied to my negative review , their reply is total rubbish and not true, the app does not work. Their experts have only managed to list an additional 100 products in over 2 months, their customer support is not 24/7 at all and they just disappear for weeks without a reply even though they promise to fix it , lots of false promises and lies from this company sadly, as ...
Apologies for the inconveniences Watch and Clock Parts, it was unfortunate to see your survey for our OnBuy Integration Application.
We would like to inform you that our app ...
The app description is misleading!
Onbuy support the unlimited Skus. but the app only support 10SKUs, not the product quantity. if you category is like clothing, shoes with bulk variants, this app may only support only 200-300 listings.
We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in ...
Poor support. Poor integration. Changes on the channel are not updated on the app quickly enough leading to errors when listing stock. It is actually easier to manually list than use the app which begs the question "what is the point of the app"
We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in ...
The app did not do what the guys promised it would do. I had a chat with them before subscribing, they told me the app will synchronise inventory and order automatically. After subscribing the story was completely different: 1. the uploading of the first 10,000 SKUs will be done free, any other addition will be subjected to additional price; 2. The mapping of the inventory with the marketplace ...
We extremely regret that you had an unsatisfactory experience with our solution (or service) and assure you that we will do everything necessary to overcome this. Best in ...
The app never worked to me. Expended HOURS and more HOURS. If you sell refurbished / used products with different SKU and same BARCODE !
CedCommerce have some good app, but this is not one of them.
This app is a NIGHTMARE !!!