Reviews (2,501)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

November 4, 2021

I am using the ONE app for a coupon campaign, it's allowing me to easily manage a campaign in two languages. I had some problems and contacted their support team who immediately responded and not only fixed my problems, but helped me with other topics. Ann from support was a great help, efficient and friendly! I highly recommend

coocoon.eu
Belgium
Almost 3 years using the app
February 17, 2022

The app is great. I'm sure it has many functions that I haven't yet discovered. Being very new to creating a Shopify store, I quickly needed help and their support is on point, fast and very helpful.

MIP - Minimal Impact Products
Australia
Almost 3 years using the app
January 27, 2022

Incredible customer service! Patricia is very responsive and Prateek is very helpful. I wasn't happy with one of the automations on my campaign's and Prateek fixed it within a couple of hours. Extremely friendly and responsive!

Art La Napaux
United States
Almost 3 years using the app
January 24, 2022

Excellent app for cool pop-ups and the best thing is the customer attention even if I use the free trial. Thank you

Raimondi Spain
Spain
Over 2 years using the app
November 24, 2022

This app has everything you need. The support is very very good. They are always and immediately at your side

KalPie
Germany
Over 2 years using the app
June 7, 2020

Great app and great customer service to make sure you're using the app to the fullest. The customization of the icon pop up is great.

Alskinny Bros
United States
Over 2 years using the app
December 22, 2021

The customer service is really good, they will really help you with your problems, and give useful advice.

wittyL
France
Over 2 years using the app
September 29, 2021

The support team is fantastic. Patricia helped me out so much, I can't thank her enough. She answered all of my questions and even went out of her way to find how she can go about extra customizations that I wished to have. Thank you so much guys!

Igloo Spa
United States
Over 2 years using the app
July 22, 2022

Fab app, great support. Love how it has all the essential e-commerce features. Must have as a Shopify user! :)

Ultimate Shopping Lounge
United Arab Emirates
Over 2 years using the app
October 28, 2021

Fantastic customer support, very intuitive app to use. Overall an amazing experience - I would recommend this to everyone!

RIPR
Canada
Over 2 years using the app