Reviews (1,007)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its exceptional customer support, noting quick responses even during peak times. They appreciate its easy-to-use interface, effective email and SMS marketing tools, and customizable features like pop-ups that enhance customer engagement and sales. The app's integration with Shopify and additional features like upsell and cross-sell options are also praised. Merchants find it cost-effective, benefiting from both free and paid plans.
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ONE has been a game-changer for my business. Their customer service is exceptional! Always responsive, knowledgeable, and ready to help whenever I need it. The tools have been instrumental in driving customers into my sales funnel, boosting engagement and conversions. I highly recommend this app to anyone looking to streamline their email and SMS marketing with excellent support.
This thing has it all - probably more than I need! A lot of it is really intuitive, but even if you find yourself stuck, the customer service is excellent. I had a question and was quickly helped by Rissa. Not only did Rissa sort out my issue, but also went above and beyond by delivering additional elements to me that I thought I'd have to go outside to another third party to get. I've just started delving into this app, but I'm looking forward to figuring out everything it can do!
First of all the customer service is AMAZING! I chose one of the busiest times of the year to use this app, and I had a few issues with getting my subscribers in properly (something on my part) Rissa and Lou have been so helpful! I've never had a company respond back almost immediately at night, let alone on Thaksgiving Day in order to make sure my sms were going out properly!
Over all everything has been extremely easy to set up and I would highly recommend!
After struggling with multiple email marketing platforms and facing deliverability issues, ONE came to the rescue. Their platform not only excels in design, but also boasts exceptional customer support. The time and energy saved by their support team have been invaluable. For any Shopify user seeking a user-friendly, feature-rich email and SMS platform, I highly recommend ONE. 10/10. Special thanks to Prateek and Rissa for their incredible kindness and assistance.
Trish was Absolutely Specatular!!! She answered all of my questions promptly and thoroughly then she went the extra mile and looked into my setup just to make sure everything was working properly and setup to produce the best possible outcome! Unfortunately I did make a few mistakes along the way (that I wasn't aware of) and she provided suggestions to improve Everything!! Then after I agreed to the changes she went ahead and did All of the work for me!! I have NEVER received such Specatular service like this from any company, EVER!!! If you're reading .... THANK YOU TRISH!!!!
6 Stars! Rosy, Lou, and her team were a ton of help. Very helpful. Looking forward to seeing them grow. The One email marketing app is also unique compared to other apps as it has a lot of ready made campaign themes to start off with.
I literally just downloaded this and had the best service and run through with Victoria and Sofia. They were both super patient and informative it made my experience such a breeze and i'm so excited to get started with this!
Great app and great customer service to make sure you're using the app to the fullest. The customization of the icon pop up is great.
Great app...I see what the 5s are about...not to mention, the CS is SUPER HELPFUL and uber responsive! They even have the option to request more theme designs which I will be doing. Perfect!
Amazing customer support! I'm always having to work on my website late or on weekends, and I could not believe someone was available through the chat to help me late on a Sunday night. Not to mention, they helped me to customize my pop-up and answered a bunch of questions. So friendly and helpful!