Reviews (2,501)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.

October 9, 2022

Naomi has been great with walking me through setting up my new feature. Just starting so I dont have results as of yet but so far the customer service is great! I'll be back with a follow up

The Swagger Station
United States
7 months using the app
September 26, 2023

Not useful for an Ecommerce business that needs data analytics from the email campaigns. The program only issues a total sum of money earned from the program IF you have a coupon attached and the coupon is used. Also no integration in seeing link clicks or what products were of interest in the email. I found the customer service to continue to provide the same answers over and over with the promise that they would integrate more analytical click data but the day never came where they made this advancement. Sure the process of setting the creative is easy but that's the best it offers. great for beginners i guess...

Travellty
United States
7 months using the app
April 27, 2022

I used it to create pop-up spin wheel, love it so far. Easy to use, ability to change theme colors and designs. Email templates are great too. Looking forward to explore rest of the features.

Dazzle Babe
United States
7 months using the app
June 14, 2023

Maya was very helpful at sorting my pop up
Acted fast
Thanks so much for this support
Invaluable

Candy Fever
United Kingdom
7 months using the app
February 9, 2023

I just had the best assistance ever with Naomi!!! She gave me tips that helped me a lot! I'm so grateful for her help. She is the best!!!

Quero Utilidades
Brazil
7 months using the app
June 9, 2022

I would definitely recommend this app to everybody, you must try this app, this app has an amazing features as well, and especially the support, their support is phenomenal and extraordinary.

Glow up
United States
7 months using the app
November 23, 2020

I enjoyed the navigation of the site and how accessible their customer service was. I also like the screenshots and tutorials.

Thick & Thin Naturals
United States
7 months using the app
January 2, 2021

the application is great for beginners and more advanced, the support is responsive, friendly and has been very helpful to me
Thank you so much guys!

GILE MURRAY
France
7 months using the app
Edited April 10, 2023

** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business.

Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯

Wild Food Outdoors
United States
7 months using the app
ONE replied September 30, 2022

*Update* All issues specific to merchant are resolved including merchant's latest reply in April. We are happy to work with merchant moving forward if they choose to return.

Dear Merchant,

Our deepest apologies for the delay. Over the past several weeks, we have been slowly upgrading our email infrastructure in preparation for the upcoming holiday season. We know that it's the busiest time of the year for our merchants, and wanted to ensure that once email volume on our system heavily scales up, that everything could flow through our system without issue.

It seems like your account somehow got caught up in some delays during the maintenance period, but please rest assured that the maintenance is now over and that our system is back and is even better than before.

Shopify billing unfortunately charges for app usage on your usual billing period with Shopify. So even though you uninstall you may see charge from prior month. Apps have zero ability to charge merchants after uninstall unless it was already pending on your invoice before uninstall.

Please let me know if there's anything that I can personally help with in regards with email sending or anything else on our platform.

Best,
Ann

December 28, 2021

I'm using this app and am extremely happy. Especially I'd like to give huge Thanks to the support team. Easy Fast and Great support. Highly recommended app. Thank you :)

4DEG
United States
7 months using the app