Reviews (2,501)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive email and SMS marketing tools, customizable pop-ups, and upsell features. They appreciate the user-friendly interface and note significant improvements in business scaling and revenue growth. Exceptional customer support is frequently highlighted, with staff responsiveness and expertise often praised in reviews. This app is valued for its effective integration and functionality in enhancing marketing strategies.
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Naomi has been great with walking me through setting up my new feature. Just starting so I dont have results as of yet but so far the customer service is great! I'll be back with a follow up
Not useful for an Ecommerce business that needs data analytics from the email campaigns. The program only issues a total sum of money earned from the program IF you have a coupon attached and the coupon is used. Also no integration in seeing link clicks or what products were of interest in the email. I found the customer service to continue to provide the same answers over and over with the promise that they would integrate more analytical click data but the day never came where they made this advancement. Sure the process of setting the creative is easy but that's the best it offers. great for beginners i guess...
I used it to create pop-up spin wheel, love it so far. Easy to use, ability to change theme colors and designs. Email templates are great too. Looking forward to explore rest of the features.
Maya was very helpful at sorting my pop up
Acted fast
Thanks so much for this support
Invaluable
I just had the best assistance ever with Naomi!!! She gave me tips that helped me a lot! I'm so grateful for her help. She is the best!!!
I would definitely recommend this app to everybody, you must try this app, this app has an amazing features as well, and especially the support, their support is phenomenal and extraordinary.
I enjoyed the navigation of the site and how accessible their customer service was. I also like the screenshots and tutorials.
the application is great for beginners and more advanced, the support is responsive, friendly and has been very helpful to me
Thank you so much guys!
** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business.
Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯
*Update* All issues specific to merchant are resolved including merchant's latest reply in April. We are happy to work with merchant moving forward if they choose to return.
Dear Merchant,
Our deepest apologies for the delay. Over the past several weeks, we have been slowly upgrading our email infrastructure in preparation for the upcoming holiday season. We know that it's the busiest time of the year for our merchants, and wanted to ensure that once email volume on our system heavily scales up, that everything could flow through our system without issue.
It seems like your account somehow got caught up in some delays during the maintenance period, but please rest assured that the maintenance is now over and that our system is back and is even better than before.
Shopify billing unfortunately charges for app usage on your usual billing period with Shopify. So even though you uninstall you may see charge from prior month. Apps have zero ability to charge merchants after uninstall unless it was already pending on your invoice before uninstall.
Please let me know if there's anything that I can personally help with in regards with email sending or anything else on our platform.
Best,
Ann
I'm using this app and am extremely happy. Especially I'd like to give huge Thanks to the support team. Easy Fast and Great support. Highly recommended app. Thank you :)