Reviews (1,164)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer service, noting the support team's responsiveness and helpfulness. They appreciate the user-friendly interface, easy setup, and integration. Key features like pop-ups, upsell and cross-sell functionalities, and robust email marketing tools are commended for significantly boosting sales funnels. Continuous updates and new features based on merchant feedback highlight the company's commitment to improvement and global accessibility.
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Beware! More Harm Than Help!
Since adding this app to my Shopify store, I've seen a suspicious influx of what appear to be fake accounts. The app's pricing structure suspiciously benefits from a higher customer count, which has led me to question its integrity. To potential users, tread cautiously. This was supposed to streamline my operations, but instead, it's turned into a daily headache. While I can't conclusively point fingers, it's hard not to see a link. One star feels like a gift at this point.
This is my 2nd time using this app for my other store. All I can say is I have never been happier with customer service. They walked me through the onboarding process once again and satisfied every single need of mine! Definitely recommend!
This app is unbelievably great. So many features in ONE app, and free! The technical service was so helpful and helped me solve many problems. Thank you for creating this awesome experience.
This has definitely been the best customer service I have ever experience. This agent stayed with me for almost 2h to help me with the onboarding process and design this pop up to every single detail that I asked for. I strongly recommend this to everyone! Absolutely the greatest!
Amazing customer service. Super fast to respond and both helpful and cunning. Will choose one before their competitors like loox any day of the week.
I highly recommend the ONE app to anyone interested in updating their marketing plan. We started with them recently and I have been extremely pleased with their service. Their customer service has helped me anytime that I have questions about the app and they never hesitate to respond, no matter what time we reach out to them.
an amazing app for popups on your website. great customer service. highly recommend it
The best app and support on Shopify!
Cette app est juste géniale!!! Tombée par hasard dessus, je cherchais un équivalent voire mieux de ce que j'avais avant et Boom! Une tuerie! Sans parler du service client hyper opérationnel et réactif (merci Rissa!!). Simple même pour débutant! Je recommande x1000%
Hâte de me l'apprivoiser :)))
Very useful app! Rissa helped me a lot, kind and expert support! Highly recommended!
I like this app better than smsbump and klavyio, in my perspective of just starting out it is cheaper and offers a lot of value with their free/cheaper plans. It's beginner friendly and easy to understand unlike other marketing apps where they're a little hard to work with. Their customer service it's good, I had a problem and it took us a while to figure it out lol but Rissa stuck with me every step of the way until it was fixed!
Nice App +The customer service is really what makes this app superior.
I am a new shop owner, and the One App helps me a lot! It's relatively easy to handle and if you still have difficulties, the support team is there to help. I can only recommend it.
great customer support
great team, great support (jane), love working with them
First of all, app is great.
I Spoke with 3 ppl on costumer support,no one actually solved me the problem i had with my wheel. Then i tried one more time, Rissa appears like a wild beautifull pokemon ,asked me what's my problem. When i told her , 5 minutes was enough to solve the issue ( wheel did not appear but only in password page ) .
Thank you so much , you deserve all the stars of the solar system !
first of all its free and it has most the thing you actually will need. Overall amazing app tbh. See for yourself
My experience is great after using this app! Trish helped me alot and love how she managed to solved all my problem immediately! the plan and price is very affordable, this apps is easy to use too.
For now I can't say anything wrong word about this app - is has all features that you might need about upsell, discount codes etc., and what is really important - support team is amazing. I was able to easily connect to chat in couple minutes, and get all needed help (for example change of triggers size for desktop/mobile version, which requires code change). Highly recommended.
Otimo atendimento, eles respondem muito rápido, aplicativo amplo e fácil de mexer, gostei muito e recomendo para todos, eles são 10
App muito e atendimento excelente.
One of the greatest apps in shopify it's totally a game changer with excellent service client really recommended.
the best help they take time to help you anytime of the day. perfect customer service
always talk to a young lady named naomi and shes very very helpful,helped me when i first started and to this day surprisinlgy its always her who helps me!
Reccomend this app 100%.
Buena app, aun me falta probarla bien pero el servicio es bueno, un 10/10 en servicio las personas que atienden son geniales, la que me atendió se llama Rosy.
Natalie helped me a lot with the UI part of my site, I was able to get the pop link in the top ad bar thanks to her, thanks for her professionalism.
A really good app with countless functions.
It was important to me that I have an app where the double opt-in procedure is guaranteed. ONE offers it in detail.
You have numerous options for designing e-mails, SMS, pop-ups, etc. according to your preferences. It also looks very professional and good.
Numerous templates are already available and 100% customizable.
I would like to give 6 stars for customer support. I get direct help and my questions are always answered 100%. ONE is a great app that includes numerous functions and is also relatively cheap. I can recommend it!
Absolutely valid application! It's like having an app that contains 3! Free plan complete with everything you need to test and with multiple features. The subscription is sure to have some surprises. The assistance is instantaneous, clean and very professional. Highly recommended!
By Far one of the best apps available. Have been using this for some time now and am always discovering new ways to increase business. This is pretty much an all inone for e commerce. Highly reccomend this app. Maya has also been very helpful in helping find more ways to increase my business and utilize one' spaltform to full potential. Download now, u wont regret it
I would like to take a moment to express my deep appreciation for the exceptional assistance and support provided by Rissa, a ChatGPT from Shopify. Rissa's professionalism, knowledge, and dedication have truly made a significant impact on my experience.
Throughout our interactions, Rissa consistently demonstrated a remarkable ability to understand and address my concerns. Their responses were prompt, insightful, and always tailored to my specific needs. Rissa's expertise in the realm of e-commerce and Shopify was evident, as they provided clear and comprehensive guidance, helping me navigate through various challenges and obstacles.
What sets Rissa apart is their exceptional level of attentiveness and genuine commitment to ensuring customer satisfaction. They not only resolved the issues I faced but also proactively offered suggestions and recommendations to optimize my Shopify store's performance. Their willingness to go the extra mile truly made a difference in my overall experience.
I would like to extend my sincere gratitude to Rissa for their unwavering dedication, patience, and professionalism. Their support has been invaluable in helping me overcome hurdles and achieve my goals.
Not bad. There are many things put together that you can use, you can always find what you need. Good app.
I absolutely love this app! It has completely transformed the way I manage my tasks and stay organized. The user interface is sleek and intuitive, making it a breeze to navigate and use. The features are incredibly powerful and customizable, allowing me to tailor the app to my specific needs. From reminders and notifications to seamless collaboration with others, this app has become an indispensable tool in my daily life. I highly recommend it to anyone looking for an efficient and effective way to boost productivity and stay on top of their tasks. Five stars all the way! ⭐️⭐️⭐️⭐️⭐️
I recently had the opportunity to try out, which specializes in upsell email marketing and offers additional features to enhance your e-commerce business. Overall, I was quite impressed with its capabilities and found it to be a valuable addition to my online store. Amazing App. All in ONE and Number One in customer service.
Very Friendly , I like the stuff and the service , They respond in just a minutes and solve any issues
I can kindly reccomend this app. Helps a lot, as well as very good and sweet customer support. \ (•◡•) /
My help was Jesica
she helped me in everything she could, but really she was with me every step of the way !
she did a very professional job .
thank you very much for your help !
8/5 STARS!!! ADD MORE STARS SHOPIFY!
If you guys aren't using this app THEN GOOD FOR ME! Because the people at this company make the company a 5 star app! they are quick to respond and go above and beyond...FOR THE FREE CUSTOMERS! Imagine what they do for their paid customers! I'm about to find out soon because they sold me with their customer service. LEAVE RISSA AND MAYA ALONE CAUSE I WANT THEM FOR MYSELF!! These 2 are amazing and deserve to be making ALL THE MONEY! Watch out One! I might try to steal them for my own company XD
I didn't imagine I would get the support that I got. Look at the beautiful gamification spin wheel, free shipping and even age verification. All set up in one day with free custom modifications before I upgraded! I upgraded, bc everything is working and I am ecstatic! Wow!
See for yourself the popups in action at my CBD website www.spun.com.
super easy to set up great app. simple steps and it works. I can only recommend the app. now I just hope for the data. Maya from customer service is very friendly
Maya was super nice helping me . She answered very fast. Im just starting using the app. First hours. Hope goes well.
Maya was very helpful at sorting my pop up
Acted fast
Thanks so much for this support
Invaluable
I am kinda in love with the ONE ;) customer support is really helpful as well! Helps with conversions
amazing app! very fast support, good service and cool features!!!
love it!
very cool pop ups and increase sales!
I was talking with Kate from the support team and had generally one of the best, most efficient and most pleasant Shopify Support experiences ever. Excellent!
I'm new to the app, but during the design process, I made a minor mistake and needed their customer support. The live support I received was excellent.
Im quite new to this app, but it seems like it works out for my needs. The customer service is extraordinary (Kate), helping me throughout.
Excellent App, really useful . It has many features and works very efficiently. Really good customer service too.
Customer Service is like chick-fil-a its amazing, I could not be more happy with this app it is also affordable and has a nice 10 day free trail
é bão demais o suporte deles traduziu um pop-up na aba que eu não tiinha acesso estou adorando essa ONE
Be prepared for a massive price increase when you install the app. The prices shown here are ONLY if you have 50 or less customers.
We regret to hear about your dissatisfaction with the pricing structure. We aim for transparency and it's unfortunate that Shopify App pricing section has a limited template.
The initial pricing is indeed for up to 50 customers, as mentioned in our pricing section. For larger customer bases, we offer different plans to accommodate various needs.
Please reach out to our customer service team directly at support@one.store or me at ann@one.store, we'd be more than willing to discuss your specific requirements and help find a plan that suits your needs.
Thank you for your feedback.
Cheers,
Ann
Honestly by far the fastest customer service on the planet. Plus they take screen recording tutorials for you if you dont understand something
Great app with amazing support. It has several features from SMS, to Upsell to email marketing and much more.. I would definitely recommend it.
The customer support is amazing. I had a question and in about 1 minute it got answered and they tried to help me with every problem I had. Eventually, we got it figured out! Thanks, ONE-team!