Reviews (2,483)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools that enhance customer engagement and increase sales. They praise the user-friendly interface, easy setup, and comprehensive features like customizable pop-ups, upsell options, and abandoned cart recovery. The responsive and knowledgeable customer service, even during peak times, and reasonable pricing for the extensive features offered, add significant value. The global support team is also appreciated for its ...

May 9, 2022

find the app confusing and hard to use, hard to navigate and understand where I am supposed to go next or what to do

KaterinasWrld
Australia
7 months using the app
ONE replied May 9, 2022

Dear Merchant,

I am Ann, Customer Experience Manager at ONE app. Deeply sorry you had a frustrating experience navigating our app. If you reach us through our nearly 24/7 ...

Edited February 14, 2021

Fui cobrado absurdos 30 dólares sem aviso prévio. Aplicativo útil porém não tão útil com este super preço. Don't recommend. It was charged 30 dollars without any kind of warning.

Inovar Saude Store
Brazil
5 months using the app
June 1, 2023

Be prepared for a massive price increase when you install the app. The prices shown here are ONLY if you have 50 or less customers.

Crafty Mama Studios
United States
2 months using the app
ONE replied June 1, 2023

We regret to hear about your dissatisfaction with the pricing structure. We aim for transparency and it's unfortunate that Shopify App pricing section has a limited template. ...

September 22, 2023

Beware! More Harm Than Help!
Since adding this app to my Shopify store, I've seen a suspicious influx of what appear to be fake accounts. The app's pricing structure suspiciously benefits from a higher customer count, which has led me to question its integrity. To potential users, tread cautiously. This was supposed to streamline my operations, but instead, it's turned into a daily headache. ...

EnchantedFortune
Italy
About 2 months using the app
September 22, 2022

Absolutes Desaster, die App ist wirklich das schlechteste was wir als Startup in 10 Jahren erleiden mussten, die App loggt sich ständig aus, Rabattcodes funktionieren nur wenn man sie komplett freigibt, Artikel die man für Coupons auswählt werden im Backend wieder entfernt, Kundenbeschwerden über nicht funktionierende Coupons Codes, keine Browserkompabilität (Safari Mac OS X) das schlimmste ist ...

Nutringo
Germany
28 days using the app
August 6, 2023

Post-purchase upsell doesn't show if you're paying with apple pay or such. This is not highlighted in their main text.
Who knows how many hidden "gems" are in this app. I'm surprised to see so many good reviews, though.

https://help.one.store/en/article/one-click-upsell-tjronx/#4-shopify-limitations-on-one-click-upsell

please don't contact me for 'offers' to change my review

BABY9
United States
19 days using the app
ONE replied August 7, 2023

Thank you for taking the time to share your feedback.

It seems there's been a misunderstanding regarding the functionality of our post-purchase app within the Shopify ...

January 25, 2024

Unfreindly interface. Once intalled all you get is an intrusive webpage that keeps pushing you to subscribe to a paid subscription. Feels like a scam.

Zoya & Fatima
Pakistan
11 days using the app
ONE replied December 25, 2024

Thank you for sharing your feedback and I would like to address your concerns regarding the subscription prompt.

The Shopify App listing does mention that our free plan is ...

Edited October 4, 2021

Updating my review. First, I was unable to send emails properly. They kept "failing" and I had to go through support everytime I wanted to send one. They were pretty supportive but it's a nuance. Also, I had the app for less than a week and received a message that my account was being suspended because they received 3 spam complaints on one email, that would be .0008% of my subscribers. This was ...

P.FLWD
United States
4 days using the app
ONE replied October 4, 2021

Dear Merchant, so sorry for the inconvenience. Email Marketing is a very heavily regulated space by the email clients (i.e. GMail, Yahoo, etc). Once you go over a spam ...

Edited July 1, 2020

I unistalled this app and they refuse to help me take that content off my products that they put there and ,my entire site is messed up because of them and i noticed they took away all the reviews they had that were negative but was the truth,two days i had this app dont get this app,thas the same thing you said to all the other people who gave yall negative reviews that yall deleted off..im ...

Acimahs
United States
4 days using the app
ONE replied July 1, 2020

Dear Merchant, we believe you have the wrong App, we do not modify nor have the access change products. Our team is happy to help you figure out which app affected your site. ...

July 23, 2022

Couldn't get it to work, the most frustrating app ever! Any changes made would not register, popup wouldn't show up as per settings

Djuna Studios
United Kingdom
3 days using the app
ONE replied July 23, 2022

Yikes, that's a pretty frustrating experience you had. At first glance, we do not see nor receive reports of a system-wide issue with our popup not working as intended.

Our ...