Reviews (2,483)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools that enhance customer engagement and increase sales. They praise the user-friendly interface, easy setup, and comprehensive features like customizable pop-ups, upsell options, and abandoned cart recovery. The responsive and knowledgeable customer service, even during peak times, and reasonable pricing for the extensive features offered, add significant value. The global support team is also appreciated for its effectiveness across various languages and time zones.

June 14, 2024

After struggling with multiple email marketing platforms and facing deliverability issues, ONE came to the rescue. Their platform not only excels in design, but also boasts exceptional customer support. The time and energy saved by their support team have been invaluable. For any Shopify user seeking a user-friendly, feature-rich email and SMS platform, I highly recommend ONE. 10/10. Special thanks to Prateek and Rissa for their incredible kindness and assistance.

Wild Oasis Bison Jerky
United States
5 months using the app
May 6, 2024

This guys are simply awesome, they helped me solve errors in the installation of my automations, they even made recommendations aligned to my website, they responded quickly and solved all my doubts and problems in a matter of minutes. I definitely recommend them for your store. i love you guys. blessings.

Dulces Auténticos de San Juan de los Lagos
Mexico
9 months using the app
June 27, 2024

Their customer service team is very helpful! I had many questions and had issues implementing some things but they were quick to help!

Fido & Flicka
United States
Over 1 year using the app
July 17, 2024

so far do love the experience with this app, and appreciate so much for Lou's support, really timely and big support, still explore more function with the app, and would like to recommend it to friends~

NIIMBOT
Hong Kong SAR
2 months using the app
March 15, 2024

I absolutely loved my experience with the support team. I just had some technical problems, and not only they made the fix a breeze, but I managed to learn new stuff as well. I want to thank Rissa in particular. She was the one helping me out there - friendly, speedy, and accurate. Much appreciated.

Maya Wear
United States
3 months using the app
May 15, 2024

an amazing app for popups on your website. great customer service. highly recommend it

Laverz
Australia
24 days using the app
March 27, 2024

I have only good things to say about this product and also the support team behind it. I had very good support by LOU that helped me alot if I had any issues. I REALLY Recommend this app. The APP is great and also the support! 5/5 Stars from SWEDEN

eGrossisten
Sweden
About 24 hours using the app
April 11, 2024

The best app and support on Shopify!

ZIYA
Sweden
7 months using the app
March 18, 2024

Rissa was amazing and helpful

dark bird
United Arab Emirates
6 months using the app
March 8, 2024

Cette app est juste géniale!!! Tombée par hasard dessus, je cherchais un équivalent voire mieux de ce que j'avais avant et Boom! Une tuerie! Sans parler du service client hyper opérationnel et réactif (merci Rissa!!). Simple même pour débutant! Je recommande x1000%
Hâte de me l'apprivoiser :)))

Kiss2kiss Cosmetics
France
7 months using the app