Reviews (2,489)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, effective marketing features, and seamless Shopify integration. They highlight its ability to recover abandoned carts and upsell products, increasing sales and customer engagement. The app is also praised for its affordability and value, especially for beginners. Support is noted as responsive and helpful in guiding merchants through setup. The app's multi-language support and international usability are also positively mentioned.

January 30, 2024

So this more of a review for the customer service that I have been receiving so far. They literally are like a close friend who is just hella knowledgeable with the interface. You ask and they try to help you out as much as possible. this review is mainly for RISSA! She help me get my sms running smoothly. She had grace and such a positive attitude. THANK YOU RISSA! definitely made me feel like I'm part of the One fam

Barbarian
United States
13 days using the app
January 3, 2024

I like this app better than smsbump and klavyio, in my perspective of just starting out it is cheaper and offers a lot of value with their free/cheaper plans. It's beginner friendly and easy to understand unlike other marketing apps where they're a little hard to work with. Their customer service it's good, I had a problem and it took us a while to figure it out lol but Rissa stuck with me every step of the way until it was fixed!

PetalCloud™
United States
2 months using the app
January 16, 2024

Very useful app! Rissa helped me a lot, kind and expert support! Highly recommended!

Wholesome Life London
United Kingdom
3 months using the app
March 18, 2024

Rissa was amazing and helpful

dark bird
United Arab Emirates
1 day using the app
November 27, 2023

Needed help with my pop-up form and Klaviyo integration. Estimated answer was 27 minutes, but I got one within 1 minute and together with Kate, we solved it all in 10 minutes total. She even added some additional tips for my mails and pop-up form so that it converts better. Much appreciated and I highly recommend this app!

Closet Heartz
Czechia
About 1 year using the app
November 8, 2023

I am absolutely thrilled with my experience using "One" on Shopify! I had the pleasure of working with Jane, who provided me with exceptional assistance. Jane went above and beyond to help me customize a pop-up for my website. Her expertise and patience were evident as she guided me through every step, ensuring the pop-up was tailored precisely to my preferences.

Not only was Jane incredibly helpful, but she also exhibited a genuine passion for ensuring my experience was flawless. Her dedication to customer satisfaction truly stood out. Thanks to Jane's expert guidance and the user-friendly features of "One," the pop-up turned out absolutely perfect!

I highly recommend "One" on Shopify for its user-friendly interface and the outstanding customer support provided by professionals like Jane. If you're looking for an app that not only offers excellent functionality but also exceptional customer service, "One" is the way to go. I am confident in recommending this app for a wide range of needs, and I'm looking forward to exploring more of its features in the future.

Thank you, Jane, and thank you, "One," for making my website experience truly exceptional!

Alarmed N' Dangerous
United States
12 months using the app
April 7, 2024

The moment you install the app they require phone verification and send you to another saying your store is not qualified for the free plan. If it's not free, they should make it clear.

Caulí Beleza Natural
Brazil
4 minutes using the app
May 17, 2024

After downloading the app, I found that the price was completely different.

fr.xega
China
4 minutes using the app
August 3, 2023

I have been using this app for more than a year and it has helped scale my business and increase revenue in a variety of different ways. It's an all in one platform and the best part is that the customer service is very kind and diligent so even if it looks complicated in the beginning - since there are many different features, you will get the support to set everything up.

The Ivory White
Spain
About 2 years using the app
December 4, 2023

Just had an amazing experience with Patricia with One. Talk about professionalism. patience and knowledge. She is a rock star! Diagnosed the problem and resolved it all. Most importantly, she did it being able to decipher my primitive grunts about the issues I was having! Give her a raise. That's the kind of service every store owner looks for when trying to get things right. 5 Star service! Thanks Patricia!!!

DaniBlade
United States
About 1 month using the app