Reviews (2,484)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email and SMS marketing tools that enhance customer engagement and increase sales. They praise the user-friendly interface, easy setup, and comprehensive features like customizable pop-ups, upsell options, and abandoned cart recovery. The responsive and knowledgeable customer service, even during peak times, and reasonable pricing for the extensive features offered, add significant value. The global support team is also appreciated for its effectiveness across various languages and time zones.
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I am just into my trial period with Upsell and I am blown away by the customer service... I wanted to customize a pop up and Rissa was simply amazing. She helped me get the look and wording I wanted for the ad. Also started different emails for marketing and I can tell I'm going to be sticking with them! Easy peasy. Thank you guys!
I have installed this app recently and found it a great fit for my store .
Naomi & Rosy from the team are really amazing and I am fully satisfied working with them. They are knowledgeable and very patiently handled my issues.
Thank you again
A little confusing to navigate but they have amazing, friendly and responsive customer support. I was shocked lol...live chat is amazing (and i HATE live chats) and although the chat took longer than a call would, it was so helpful and i also get to keep all screen recordings to refer back to instead of calling back if it were a call. She wasn’t in a rush, there was no time limit. I usually would get frustrated and just delete the app and look for something easier but the customer support i CANNOT say enough about. I'm keeping the app ....That type of customer support is worth having at any time.
This app has been helpful with sending emails. We switched from another email provider and it was easy to integrate to our store. When I had a question, Support was great!
I was up and running quickly. I was impressed with how much you can do with the app. I was also helped by staff to correct an error I had in my setup.
Had my first contact with Support for this app. It was excellent. Would highly recommend. The app is easy to setup and easy to use.
App completa e facile da utilizzare. Installazione veloce e senza intoppi. Assistenza molto disponibile e competente.
This app is amazing. Friendly user and they have free great designs. Ms. Angelina - their customer support is really helpful and nice. I highly recommend this app to everyone. So thankful I have discovered this app.
Be prepared for a massive price increase when you install the app. The prices shown here are ONLY if you have 50 or less customers.
We regret to hear about your dissatisfaction with the pricing structure. We aim for transparency and it's unfortunate that Shopify App pricing section has a limited template.
The initial pricing is indeed for up to 50 customers, as mentioned in our pricing section. For larger customer bases, we offer different plans to accommodate various needs.
Please reach out to our customer service team directly at support@one.store or me at ann@one.store, we'd be more than willing to discuss your specific requirements and help find a plan that suits your needs.
Thank you for your feedback.
Cheers,
Ann
Such a great app. The customer service is exceptional. Pauline went above and beyond to go through the process of changing system integrations so that I can easily navigate through those changes.