Reviews (2,503)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive email and SMS marketing tools, including effective email templates and pop-ups. They appreciate the significant time savings and enhanced marketing efficiency it offers. The app is praised for its reliable performance and exceptional customer support, with a responsive team that provides personalized assistance and resolves issues promptly.

December 2, 2021

My live-chat support assistant walked me through the whole set-up process, and was very supportive. Much appreciated.

Xavi Panneton
United States
About 3 hours using the app
June 11, 2022

Just an awesome support was setting up the app with me together! Also take note of my individuell conditions.

Snacks4you.ch
Switzerland
About 3 hours using the app
May 31, 2022

I was looking for a pop up solution and Rosy from ONE went above and beyond to help customize exactly what I wanted! She took the time to make it right and I have confidence what we created will help my store convert more visitors into sales. The app is easy to use, very user-friendly. Anyone can use this app to painlessly and quickly create any of the marketing tools. I'm using for a pop up and a trigger teaser and I really like how they look and function. Time will tell but I can already say I am very impressed with the support! Thanks Rosy!

hebrewshirts
United States
About 3 hours using the app
April 19, 2022

I have just set up this App and immediately got customer service help. It was amazing. I didnt need to do anything alone and Neomi the support was soooooo lovely

ambartique
Israel
About 3 hours using the app
September 23, 2022

Great customer support from Abby. Highly recommended. A little weird that you can't change popup backgrounds without editing the CSS but she was able to do it for me without issue.

Pics2Gifts
Canada
About 3 hours using the app
November 19, 2023

I just install the application and I face a little issue, Maya from the support chat resolved in 1 minute!! she was super kind and helpful! well done Maya!!!!

Mudithara
Italy
About 3 hours using the app
November 20, 2022

Excellent app, beautifully designed and easy to use. Customer service is so prompt. Highly recommend it!

Rao Sisters
Australia
About 3 hours using the app
March 4, 2022

I haven't used this for very long, just getting it set up actually but the customer service is incredible! I'm not familiar at all with this kind of thing but it was really user friendly and when I got a little stuck, because I'm just not good at tech at all, I used the live chat and the representative that helped me was AMAZING! they jumped right in there and worked me through exactly what I needed to do, fixed problems I had made that I didn't even know about and got everything set up for me just like I needed. They even made suggestions on how I could get even more out of the app. And I'm just using the free option. Definitely recommend and can't wait to see the benefits!

Mokuzai Furniture
United States
About 3 hours using the app
March 28, 2022

Amazing and very helpful fast support who can talk you through an thing you need to know! Highly recommend this app =)

KUKI PRINTS
Australia
About 3 hours using the app
December 31, 2022

I recently had the pleasure of working with Lou from One and I have to say, she was an amazing assistant. Not only was she knowledgeable and efficient, but she also provided top-notch customer service. She went above and beyond to help me with my needs and made the experience a breeze.

I also have to mention that the One app is fantastic. It's user-friendly and has a lot of great features. Overall, I highly recommend Lou and the One app for anyone in need of assistance or support. Thank you, Lou, for your excellent service

Lonarc Endless Summer
United States
About 3 hours using the app