Reviews (2,484)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools that enhance customer engagement and increase sales. They praise the user-friendly interface, easy setup, and comprehensive features like customizable pop-ups, upsell options, and abandoned cart recovery. The responsive and knowledgeable customer service, even during peak times, and reasonable pricing for the extensive features offered, add significant value. The global support team is also appreciated for its effectiveness across various languages and time zones.

January 20, 2021

Easy to use app. I used it for subscription coupon code, but it has more options. Quick service. All recommendations.

Gentle Day
Lithuania
Almost 2 years using the app
April 27, 2021

Kate from the support team walk me through every step of the setup, and now are rock n rolling.... Incredible system and service.

Bangybang
United States
Almost 2 years using the app
September 12, 2022

Customer service is really top notch! Any time I need something they respond promptly with whatever is needed!

The Beauty Niche
United States
Almost 2 years using the app
December 6, 2021

Fast Customer Service! Trish knew exactly what I wanted!She was very kind and eager to help me!5 stars

Teekie Designs
United States
Almost 2 years using the app
December 14, 2022

Superb helpdesk team, especially Samantha! I was able to publish pop up announcement without a hassle.

thisthatsite.com
United States
Almost 2 years using the app
November 10, 2021

This is an awesome app, the standout is the exceptional customer service provided by the team. I was so happy with the service I received form Patricia one of the team members who helped me resolve and went above and beyond to ensure I got all the best support.

Kidsimply GmbH
Germany
Almost 2 years using the app
March 24, 2023

i am not very tech savvy but LOU & SAMANTHA came to save the day! they help you with anything you need! they also go above and beyond to make sure all customers are satisfied! they help you complete the work if you arnt sure how to! this app is AMAZING! BEST CUSTOMER SUPPORT EVER!! We need more apps like these!. CHOOSE THIS APP! BEGINNER FRIENDLY!

Queens Luxuries
United States
Almost 2 years using the app
November 1, 2022

Wow! After struggling with a lot of apps I finally found The One App. Every App needs some time to use it but this went really smooth with the One App. And what's really great is the support team which seems only 10 seconds aways to help you and assist you (Natelie thanks for the quick responses and the tips and tricks). I think we only use now 10% of all the features, anxious to work on the rest. Patrick - The Bo Collective

The Bo Collective
Netherlands
Almost 2 years using the app
July 6, 2022

Vielen Dank Maya für deinen Support. Großartige App und toller Kundenservice! Kann es nur empfehlen.

bm raumkonzept
Germany
Almost 2 years using the app
February 22, 2023

This high level of customer support service is incredibly high! Helped me so much in terms of ONE (and Shopify too!)

Pure Steal
New Zealand
Almost 2 years using the app