Reviews (1,088)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, noting the support team's responsiveness and helpfulness. They appreciate the user-friendly interface, easy setup, and integration. Key features like pop-ups, upsell and cross-sell functionalities, and robust email marketing tools are commended for significantly boosting sales funnels. Continuous updates and new features based on merchant feedback highlight the company's commitment to improvement and global accessibility.

October 4, 2021

The team did a great job with my request to have a clickable banner at the top of my website that takes the customer to the subscribe pop up. Thank you!

Emilia Rose Art Eco Yoga Mats
Australia
Over 1 year using the app
Edited February 16, 2023

The customer service was excellent and the plugin was easy to use. I highly recommend this plugin to anyone looking to increase sales and engagement on their website. Thank you for providing such a great product and service!

In addition, I want to highlight the exceptional customer service provided by the ONE Upsell team. They were incredibly helpful in setting up the spinning wheel feature and promptly addressed any questions or issues I had along the way. Their support was top-notch and made the entire experience even more enjoyable. I can't speak highly enough of their dedication to their customers. Overall, I'm extremely satisfied with this plugin and the excellent service that comes with it.

Waterdrop
United States
Over 1 year using the app
May 6, 2024

This guys are simply awesome, they helped me solve errors in the installation of my automations, they even made recommendations aligned to my website, they responded quickly and solved all my doubts and problems in a matter of minutes. I definitely recommend them for your store. i love you guys. blessings.

Dulces Auténticos de San Juan de los Lagos
Mexico
3 days using the app
Edited February 13, 2023

I am a long time user of this app and it have been one of the main driving factors for my sites success. I have used every feature available but i have to say the abandon cart , and upsell features are my favourite. They really work and my numbers prove it.

I run my business by myself so it can be overwhelming. you honestly wont find an app with better response times and communication. I literally have the app creatures phone number and we correspond when i need help! don't even think about it for a second. Get this app. You wont regret it and if there is something you dont understand or agree with, they will bend over backwards to help you and make it right. They definitely have hospitality at the top of their list because ive never had such great out reach from any business. I just want to say thank you to all the amazing staff working on this app.

ILashX™
Canada
Over 1 year using the app
ONE replied January 23, 2023

Dear Merchant,

We have a wide range of apps and features that are seamlessly integrated. It seems that you are currently utilizing email automation/broadcasts, SMS automation, discounts, and pop-ups. At present, we have received over 350 requests for additional features and apps. We release new features on a weekly basis and prioritize them based on votes and the resources available to us. One of our most requested apps, voted for by 3,400 merchants, is the One-Click Upsell feature. We invite you to try it, as it is now live. The Customer Reviews App that you mentioned has not yet received over 1,000 votes. Additionally, as a small team, we do not currently have the resources to build an app as robust as Judge.me (we recommend you give it a try).

In November, we introduced new pricing for new users, after our app had been free for many years. We are glad that you were able to take advantage of this for a year at no cost. We added new in-app notifications to give existing users ample warning of the change and to offer a discount for being a loyal merchant. You do not need to upgrade until February 1st. My colleague has sent you a text message regarding pricing and the upgrade schedule based on your usage. If you are encountering any issues, please let us know. We want to work together to find a pricing plan that will help both of our businesses grow.

Best regards,
Ann

February 27, 2023

The app meets all of our needs and does exactly what it says. Their customer service is very helpful and has and excellent response time. Highly recommended!

PrintStick
Serbia
Over 1 year using the app
April 8, 2023

Le service est très rapide et courtois. j'en étais même surpris! Je vous recommande l'application, elle fonctionne très bien pour notre boutique

Figure 8 - Musky Shop
Canada
Over 1 year using the app
Edited November 18, 2020

Ann took her time and showed me how to set this app up step-by-step. We got it done and I am pleased with the app. I HIGHLY recommend!!! Anytime I have a concern, it is answered quickly. The customer service is AWESOME!

Fearless Accessories
United States
About 1 year using the app
September 10, 2021

Excellent assistance from support team and especially from Trish. I would reccomend that app for your store.

e-socks.gr
Greece
About 1 year using the app
December 14, 2021

Rosy did an amazing job with. She walked me through everything i needed for my store. I will be for sure coming back to use this app again for my store. Everything was so easy and rosy was so understanding

LNRBAR
United States
About 1 year using the app
August 2, 2022

I honestly notice an increase in orders while using a rewards pop up! I love this app it's very easy to use and they are very quick to help if I do have a question!

Chasing Daisy
United States
About 1 year using the app