Onport Multivendor Marketplace

I believe the Jetti product is a great tool for marketplaces and really helps automate a lot of the processes that would typically be very time-consuming. I have been impressed with the efficacy of integrating product vendors and the speed at which this is done. We did come across some minor issues, most of which were due to manual errors and the support team has been quite helpful in working through these. The support team is very responsive, whenever an issue arises.

Starting a multi-vendor Marketplace has been so much easier with Jetti. It allows me to run a lot of things on autopilot: automatically importing and syncing product catalogs and stock levels from multiple vendors that are using different e-commerce stores, splitting and sending the orders to the vendor’s stores so they can fulfil them, sync back tracking information, it all just works seamlessly. And the vendor portal is great as well, vendors can upload their products via CSV or Google Sheets, update stock levels and get an email notification for new orders, then they just log in to the portal and add tracking information, I’m even providing my own shipping labels to some of my Vendors.
It just wouldn’t be possible to run and scale a Marketplace on Shopify without Jetti.

Jon, Bill and Amanda at Jetti have been an integral part of Retail Czar since our inception. We simply could not have the multi-vendor drop ship marketplace without the integration of Jetti. This dynamic platform allows for a seamless interface with fulfillment and inventory automation. Quite simply, Jetti is by far one of the most enhanced and intuitive platforms in the market. Not to mention what a pleasure it is to work with the Jetti team. This team has gone over and above for troubleshooting, customer service and adding new, creative ideas for eCommerce. The Jetti platform allows Retail Czar to remain nimble and allows us to act fast to deliver not only a best-in-class journey for a vendor partner but for a most important, customer experience.

Very powerful app with huge automation potential for online marketplaces. Extensive compatibility with other platforms.

Jetti is a first class system, and they keep building to make things even better. It's really a tool I hope we can scale with as we grow. Appreciate the customer support, too, it has been very good so far! Thank you Jon and team. I really did my homework, and Jetti took the prize for marketplace systems.

Jetti came in and replaced a large and cumbersome home grown system that previously had managed our drop-ship business. We found the Jetti team to be great partners. They were responsive and flexible. They worked through every issue with us, and the end result was a product that was able to support hundreds of merchants and tens of thousands of products. I would highly recommend working with this team.

Jetti has become an essential tool for us. If you manage an integrated warehouse, this is the app to use. Great customer service and awesome support!

Jon and the rest of the Jetti team are awesome to work with. Fast responses and they have an answer for pretty much everything. Honestly, very impressed with the software. It kind of felt like magic watching orders from our store show up in connected partner stores so seamlessly. The settings are immense and very detailed, so it can work exactly as you need it. I have already recommended it to a few other companies that are struggling to band-aid and superglue something like this together, Jetti has the full package.

We have spent thousands of dollars, months of frustration, and have not been able to get our store up and running. Wenare very close to losing one of our biggest vendors because of this. Customer service has been terrible, delayed or no replies seem to be the norm here. The team is disorganized, support docs are not helpful, and I'm not sure most are up to speed with product functionality. It takes weeks for a reply, which hasn't gotten us closer to a solution, just more questions. I understand they are growing quickly - but this app has proven to only be a waste of money, energy and time thus far.

Update: February 3, 2022: Jetti has come a long way in the last year. They now have a dedicated support team that is able to respond to requests the same or next business day. The ability to publish more than 50 products has been implemented, as has the option to send vendor payments via PayPal with just their email address. It's a pretty powerful platform and, like most powerful platforms, there's a learning curve and it's not always intuitive. The error messages you get don't tell you how to fix the error, so reliance on support is often mandatory. I believe they could benefit greatly from a technical communicator to better their documentation. I also believe that it will be an uphill battle to keep up with the updates of every platform with which they integrate. And an investment in the UI could go a long way. But, these are just some of the trade-offs that are currently necessary to have a MVM that integrates with this many platforms, syncs both ways, and automates payments. My advice for users is to only take this on if you have the resources to dedicate to the setup and maintenance of your MVM on this platform. It's not at all a set-it-and-forget-it app if the price point didn't show you that already. UPDATE March 30, 2021: After this review, I had a call with the developers, which was appreciated. They apologized, explained that they've grown faster than they could handle, and promised to do better while allowing me free app access until I'm fully set up, which I appreciate. So, I have yet to cut my losses and I'm still using the app. Two months after, I still have 30+ day support tickets. There's inconsistent information from different team members, and I never know who will reply to my requests, or when. The help I'm requesting is mostly for accomplishing tasks that their interface ideally would allow without assistance from the support team. 3 things, specifically: 1. Products with variants come in as individual products rather than products with variants, even when pulling from Shopify. This is a nightmare if you don't have them configure it for you before you publish. 2. Pushing all products at one time. Currently, you have to select each variant/product individually, or you can select all products/variants on a page. The option to "select all" isn't there, and if a vendor has thousands of products/variants, you still have to publish them 50 at a time. 3. Setting published products to draft, or to publish only on selected sales channels. I have a brick-and-mortar store, and the default setting is to publish these products on POS only, which is literally the only place they are not available. I did finally get my payment situation resolved, but this was because of the support I received from Stripe, not Jetti. Jetti's original recommendation for payment processing isn't located in the US, and the fees made the dropshipping business model unfeasible. I learned this the hard way, unfortunately. Jetti connects Shopify to a variety of different platforms, including smaller ones like Etsy. I found this appealing. However, as platforms update their interfaces and permissions, Jetti struggles to keep up. Better, more updated documentation for all of the integrated platforms, including payment processors, is needed. Original review:
I don't understand all of the 5-star reviews here. I'm very disappointed in the time and money I've spent with Jetti. After four months and $2000 in app fees, I'm still trying to get basic support for setup to help get my vendors paid. I chose Jetti because even though it's the most expensive option for MVM, it seemed to have the most features, and their sales team promised amazing support. However, the user interface is clunky, the help documents are not helpful, and the support team is slow to respond, at best. After countless broken promises from Jetti, I'm looking to cut my losses and begin searching for other MVM options. Buyer beware.