Optionize Product Options

Optionize Product Options

Reviews (70)

Overall rating
4.5
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
Edited December 20, 2025

keep running into issues, so now the info typed in is not delivered to the store. Other times it did not even show up at the product. Been waiting to get help on this for 35 hours, only one respond with collab. request came back and since then, have not heard from them the last 20 hours. So really frustrating because I am supposed to have big time sales in the next couple days

sarahathletics.com
Austria
7 months using the app
BasicApps replied December 3, 2025

Thank you for your feedback. We're sorry the app didn't work out for your use case. The issue was due to a compatibility limitation with Shopify Bundles, which we don't currently support.

We've reached out to you directly via live chat to discuss this further. If there's anything else we can help with, please don't hesitate to contact us.

January 9, 2026

Le support à la clientèle est absent.... Le Ai ne règle pas les bugs

Long Live Cowboys Hat
Canada
About 1 year using the app
February 1, 2026

Great customer service. Quick response and good access to an operator when the bot couldn't solve my problem. Seamless and fast resolution and the product works very well for us now.

Sydgripen Pool & Bad
Sweden
About 1 month using the app
February 4, 2026

Amazing app!

NoersToGo-shop
Denmark
About 1 month using the app
April 15, 2025

I love this app! It helps me add the personalization aspects to my website and is very user friendly. They also have great customer service and are very helpful whenever I have a question.
I highly recommend using this app if you want to add more options to your listings on your website!

EnchantedLakesCo
United States
7 months using the app
April 28, 2025

Amazing team! This is my first Shopify application, and it has everything our shop needs!

The team is amazing. Even though the issue turned out to be a Shopify theme, not the application, they still went out of their way to help!

Walshies Craft&CO.
United Kingdom
6 months using the app
October 11, 2024

Great app. Very helpful for my startup honestly. I have tried many apps but with Optionize i found what i was looking for. It's easy to operate but even when you struggle reach out their fantastic customer support like i did. They even send me a video and showed me how to do it!
Excellent, i definetly reccomend.

Shiny Gardens
United Kingdom
3 months using the app
September 22, 2025

ich kann diese App empfehlen lässt sich wunderbar anpassen und in den Shop integrieren

Cut Print Service
Germany
1 day using the app
September 17, 2025

Great customer support

IsoHardware
United States
7 months using the app
September 12, 2025

Top support, I had a small problem and in less than 24 hours they intervened and solved the problem. The application is really very useful for those who need to sell customizable items!

Luvexia
Italy
7 days using the app