Geolocation ‑ Orbe

Geolocation ‑ Orbe

Reviews (228)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing international sales, noting its easy integration with Shopify, user-friendly interface, and extensive customization options. It's particularly valued for its effective geolocation features that improve conversion rates. The responsive customer support is also praised for assisting with setup and troubleshooting. Advanced features like Klaviyo integration and multi-store management are appreciated for handling complex setups efficiently.

March 1, 2023

The only app that works perfectly with Shopify Markets. Easy to install and set up. Provides all the features needed. Excellent and quick service.

Anthos Crafts
Greece
2 days using the app
Mushdesk replied March 1, 2023

Thanks for your words 😀! We are glad to see how your popup appears in English, Greek or Italian, depending on the user's preferred language, to give the best geolocation experience 🌏.

As you know, our whole team is here for you!

Luis
Head of Growth

March 15, 2023

Gracias a las última actualización de Shopify Markets, hemos sido capaces de limitar algunos productos en otros países. Con este cambio, Orbe nos ha permitido que los usuarios lleguen en el 100% de sus visitas a la experiencia localizada que les corresponde en base a su dirección IP y que nuestros clientes únicamente vean los productos y precios correctos.

JUTELAUNE
Spain
19 minutes using the app
Mushdesk replied March 15, 2023

Muchísimas gracias por tu review 💚 Todo un gusto para todo nuestro equipo poder ayudaros a vender internacionalmente en Shopify!

Roberto
CEO

April 20, 2022

The ideal app for showing your customers the right store when you create Markets on Shopify. Amazing customer support!

Adrianne
Spain
9 minutes using the app
Mushdesk replied April 20, 2022

Thank you so much for your kind words, Adrianne 😊 We are here for you with our whole team! 🙇‍♂️

Edited November 15, 2023

I find it necessary to share a balanced perspective with a 2-star rating for this app. While its setup is user-friendly, aesthetically pleasing, and supported by a responsive team, we encountered a significant issue impacting some international customers, notably in Canada and the UK. These users experienced continuous page reloads on our site, rendering the store inoperable. Despite our efforts and those of the support team, who were unable to replicate the problem, a customer-provided video highlighted the faulty behavior of the site. Deactivating the app resolved the issue, as confirmed by the affected customer. Regrettably, this glitch has had repercussions on our Klaviyo campaigns and overall sales. I advise those considering this app to be vigilant and actively seek customer feedback to identify and address similar issues quickly.

Canvas by Numbers
United States
Mushdesk replied December 11, 2023

Hi,

Roberto, one of the co-founders of Orbe.

First and foremost, we want to express our deepest regrets about your experience. It's incredibly disheartening to hear about the difficulties some of your international customers. This is far from the seamless experience we strive to deliver.

Our support team dove into action as soon as we were made aware of the issue, but despite our efforts, we were unable to replicate the problem. It was later discovered that a recent change by Shopify related to their form handling was causing a conflict specifically with your store's setup of multiple domains.

We understand how critical every customer interaction is to your business, and it pains us to know that this glitch impacted your store. Store owners are the heart of our business, and our team works tirelessly to support as best they can – this sentiment holds true for every interaction we have, and receiving feedback like this is incredibly tough.

We are earnestly asking for the opportunity to make this right. If you’re willing, we’d love to connect with you personally to ensure your experience with our app is exemplary moving forward.

Please do reach out to us. We're committed to your success and are ready to go above and beyond to provide the quality of service you deserve.

Best,
Roberto

January 14, 2025

Belène
Belgium
About 1 month using the app
December 30, 2024

EMENTA
Portugal
18 days using the app
January 8, 2025

Ancient Greek Sandals
Greece
About 23 hours using the app
October 25, 2024

Queen of the Thrones®
Canada
7 months using the app
September 26, 2024

ÂME CRU®
United Kingdom
4 months using the app
August 22, 2024

Conceive Plus®
United States
8 months using the app