Automate your workflow with our powerful rules engine. Take action based on any set of criteria and make order processing a breeze!
Shopping carts, shipping, fulfillment, on demand printing, CRMs, Amazon FBA and more!
From reports to email templates, you'll have the power to customize every step in your workflow to fit your individual needs.
About Order Desk
Order Desk's dynamic toolset can be customized to match your unique order workflow.
If your workflow requires different actions to be applied to different kinds of orders, our rules engine is the solution for you. Our rules engine is the core of what makes Order Desk’s automatic processing so powerful. You can do almost anything to an order based on any set of criteria you wish. Our rules are all chainable, duplicatable and easy to manage. They’ll make processing your orders a breeze.
If your business relies on other suppliers for shipping, Order Desk can automatically split your orders by supplier and route the orders to the required dropshipper. Orders can be sent one at a time via email or a CSV file can be sent via email or FTP. We even provide an interface for the dropshipper to send back tracking details so your process can be fully automated.
Our integration with EasyPost allows you to print your labels from virtually any carrier right from Order Desk. You’ll have access to the USPS Commercial Plus pricing for extra savings. Pro users have access to the PrintNode integration (easy printing from your thermal printer).
The Order Desk dashboard shows your order trends at a glance. You’ll have access to completely customizable reports showing per-sku orders, order totals by date, and a handy picklist. Each folder can have its own customizable columns and you can easily get the total for a particular column across all the orders in the search, making it easy to get things like total tax collected or shipping charged over a certain time period.
If your credit card processor is supported, Order Desk can process full or partial refunds for your customers directly in the app. You can also use Order Desk to capture pending credit card transactions. These events can even be tied to a rule like 'when the order gets moved to the Pending folder, capture the card charge' or 'when the order gets moved to the cancel folder, attempt a complete refund'.
Our default email template is setup for you to send shipment tracking details to your customers. Our templates are flexible so you can also send dropship request emails, customer confirmation emails, or even a backorder notice. With the Twig templating language, you'll have the flexibility to create a template as simple or complicated as you like.
Order Desk’s API can interact directly with their orders. Insert orders directly, change an address, change a folder, or get the latest inventory numbers. Our REST-based API is easy to use and allows you complete freedom to manipulate your orders in whatever way you need.
Pricing 30-day free trial
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
Walls By Me
This app is absolutely amazing. Actually, it is not only the app. It is customer service. Nowadays, you have tons of apps to choose from, and in my opinion, what makes the difference is the support. Order Desk offers an OUTSTANDING customer service, and everyone in the team goes the way and beyond trying to help and accommodate your needs. I was terrified to change connectors as we have a quite complicated operation, and we deal with several different marketplaces other than Shopify, but they surpassed our expectations. The fact they did not offer phone support was the reason why I almost did not go with them, but I decided to give it a try, and honestly, their email support is one of the most efficient and fast supports I have experienced, so I am delighted. Highly Recommend!!!
Thank you for such kind, thoughtful words! We take extra care to offer thorough, helpful support via email since Order Desk is fairly technical in nature and we recognize that free time to work through technical issues can be sparse for small businesses. Thanks for sticking with us, and it's been such a pleasure for all of us to watch Walls By Me grow! :)
Let's talk about the biggest reason you should use Order Desk. Help and support. We have had a somewhat difficult time transitioning from legacy WooCommerce to Shopify, especially in the area of 3PL connection. Order Desk support has been the most insanely helpful group of people in this process. They have answered every question quickly. If I had questions that went beyond the original reason for support, they followed up and answered until I was completely clued-in. The service reps are always kind, courteous, fast to respond, knowledgeable, easy-to-understand... I am running out of adjectives. If you need the functionality that Order Desk provides, then stop looking at competitors and use OD. OD itself is great and easy to use. But that's not uncommon in the Shopify App and SaaS ecosystem. The real reason to choose OD is because their support will 100% have your back when you need it most. I cannot stress this enough. It is one of the best support interactions I have ever had, REPEATEDLY. EVERY SINGLE TIME. And to be honest, I have been contacting them about things that OD was a PART of, but not a problem point. They have been helping me work through issues that OD didn't even cause or fail in, but where it was just one link in the chain. Do it.
Thanks for such wonderful words about our support team! If you need some more adjectives, feel free to contact our support and we'll send you some more. :)
In all seriousness, thank you for taking the time to write such a thoughtful review. It goes a long way, and we really appreciate it!
I have to say, I have never experienced customer service like this. This is one of, if not, the best company I have ever worked with. I was desperate to get everything set up and Louie, with order desk, was unbelievable and went above and beyond to help me. I can honestly tell you, if any of you are hesitant to purchase this addon listen to me. WORTH EVERY PENNY AND THEN SOME!! Thank you Louie for your outstanding customer service and at 64, I have learned from you and Order Desk. The Best of the Best!! Carl Rancher's Prime
Carl, your kind words made us smile this morning. Thanks for your thoughtful review, and of course for using Order Desk!