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Order Desk

Order Desk

Developed by Order Desk

20 reviews
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Price: Custom Free Trial: 7 days More info
  • View multi-channel orders in one place
  • Send orders for fulfillment to Shipwire, International Amazon FBA, 3PL Central and more
  • Automate your order processing with customizable rules engine

Order Desk is a hosted order management system that allows you to integrate your store's workflow with many other third-party providers.

Manage Your Orders Your Way

Sort your orders into folders to keep track of the status of each order. See your order overview at a glance. Create custom folders to match your business' workflow. Customize each folder's columns to see the details you need.

Need to change a shipping address? Make a refund? Print a customizable packing slip? Email a tracking number? Hold an order for review? Order Desk makes this easy.

Custom Rules and Actions

Order Desk's rules engine lets you set up custom actions to be executed at any event. Here are just a few of the things you can automate:


  • Send a special email to someone ordering from Canada

  • If the order total is over $1000 put the order in a special folder or tag it red

  • When a shipment is added, email your customer the tracking number

  • Send your customer an email when you refund their payment

  • Attempt to capture the authorized charge when an order is put in a certain folder

View your order statistics at a glance

The Order Desk dashboard shows order counts and revenue from today, yesterday, last week, last month, and all time. Create a customized CSV format and you can export your own reports whenever you need them.

Third-Party Magic

Order Desk connects to your third-party apps. We have integrations for over 30 services like MailChimp, Authorize.net, Amazon, and 3PL Central. Add your customers to your mailing list, process refunds, capture payments, send your orders for fulfillment, or send your shipment information to external shipping software like ShipStation or ShipWorks.

Free For Small Businesses

Order Desk is free for small stores processing less than 30 orders per month. For larger stores, plans start at $20/mo.

Find out more and see complete pricing at www.orderdesk.me.

Order Desk reviews

20 reviews
  1. 5 stars (19 reviews)
  2. 4 stars (1 review)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

I can not praise Order Desk team enough for their software and for their support as well. I have been using StitchLabs for the last 3 years and am switching to them since we can see the value in what they offer. They have some amazing features of Order management and with some basic knowledge, the back end can be programmed to automate ''a billion'' of small tasks that save so much time to a small enterprise like ours. We have set it up with Shopify, Amazon, eBay, Paypal, Stripe and to so much more through Zapier. Plus we are now saving more since it integrates direct with ZenDesk (ticketing software) and that means we save another sum from not needing Channel Reply. What amazed me the most is the speed that this software is running between tasks and the information presentation from the different channels. If you are a drop shipping e-commerce stop looking...you found it! Well done David and the rest of OD team.
P.S
The price that they offer this is ridiculously low.
**We are not affiliated, just happy thankful customers!! George From FurnitureStop.co.uk

posted

This app is tremendous, it has really allowed us to automate mundane processes so we can focus on growth! It is very powerful but still flexible enough to meet the unique needs of our store.

What is even more incredible is their customer service. They have a remarkable team that truly goes above and beyond. I have honestly never had such a positive customer experience. Thank you Order Desk!

posted

This App is amazing. The customer service is outstanding. If you want to grow larger than just a small store and have multiple fulfillment centers and sales channels, this is the app you need. We are very please with the capabilities and ongoing support. Also new features are released at times that it seems we really need them. Thank you!!!!

posted

Really great tool if you run multiple shops with different processes. Very flexible to configure and great to integrate with other services.
But the best part is their customer service. I lack the proper words to express how great that support is. Huge thumbs up!

posted

Order Desk looks to be perfect for we want and we are in the testing phase now but I have to say the support is fantastic! If it doesn't do what we need, it wont be for the lack of support! Thank you guys!

posted

Even though this app didn't met our specific needs I am so impressed with the developers customer service that I would recommend giving Order Desk a go. They are extremely reputable and fair to deal. I am very appreciative of your response & customer service. Well done guys!

posted

This app has been a god-send. We have 2 suppliers, one who works through her ShipStation integration to our store, the other through a private folder for products tagged with her name. David was very helpful and patient in the setup! Highly recommend!

posted

We have found this app to be essential for the running of our business. It is easy to order products and keep track of orders from our multiple online stores. The integrations are fantastic. This app is worth the money, support is fast and reliable. Highly recommended!

posted

This is a great app. Lots of powerful features to automate order flow and generating emails, packing slips, updates, etc. Which were our requirements (I am sure it has a lot more functions)
It solved one of our biggest challenges. Which was how to route orders to different vendors (drops shippers) and send sensible updates and packing slips...
The support provided by the Order desk team is exceptional. They really understood what we needed and always replied promptly with detailed instructions on how to set up the system to make things work.
Even added a feature to add more details to the tracking no. fields based on our feedback!
Highly recommend this app if you need to manage orders from different channels and work with different drop shippers.

posted

Great tool that is highly customizable to solve all of your fulfillment needs. Support is AMAZING-- the Order Desk team answers questions promptly and extremely thoroughly. They are also continuously adding new features to serve their customers... it's like they are reading my mind! Couldn't recommend this more.

posted
Get
Custom

Order Desk is free for small stores processing less than 30 orders per month.


Order Desk Pro unlocks inventory management, print on demand support, API usage, and a host of other features for $20/mo + 5¢/order.

7 days

Requirements

Order Desk Accountfree

Support & Sales

Order Desk
800-425-9827
support@orderdesk.me
orderdesk.me
Get Support

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