I have to say, I have never experienced customer service like this. This is one of, if not, the best company I have ever worked with. I was desperate to get everything set up and Louie, with order desk, was unbelievable and went above and beyond to help me. I can honestly tell you, if any of you are hesitant to purchase this addon listen to me. WORTH EVERY PENNY AND THEN SOME!! Thank you Louie for your outstanding customer service and at 64, I have learned from you and Order Desk. The Best of the Best!! Carl Rancher's Prime
Carl, your kind words made us smile this morning. Thanks for your thoughtful review, and of course for using Order Desk!
throughline coffee co.
Amazing app! Order Desk allows you to easily create flexible custom logic to solve specific problems for your business. In contrast to other apps that offer a fixed set of features or require a developer for customizations, Order Desk has an intuitive rule builder that allows you to create custom workflows to meet specific needs. Customer Service is A+, they go above and beyond to help you reach your goals (shout out to Yambo!). All in all, very pleased with this app.
Firstly - almost no other apps or services do what Order Desk does. It can stitch together anything to anything (different selling channels <> different fulfillment providers, on-demand printers, etc.). You can craft unique rules for each instance and the platform keeps great logs. There is a bit of a learning curve, but once you 'get it', you get it and it is like a box of legos... you can build whatever you can imagine. My favorite part of Order Desk is the support. They were AMAZING when we tried to setup our brand's super odd and different requirements. They helped us debug and test and made recommendations. When one of our main on-demand partners had a MAJOR technical glitch (but wouldn't admit it), Order Desk devs were there to troubleshoot - and talked directly to the on-demand printer to fix the API. Fantastic communication, transparency and an all around great attitude. High fives to Louie, Katie and Pieter over there at Order Desk. You guys rock!
Thanks for the kind words, Charles! High fives are gladly received and reciprocated.
Murphy Door, Inc.
We struggled for years without an OMS and none of the ones I had trialed ever had the flexibility we needed or would pull over the required line item properties from Shopify for our highly customized products. Order Desk checked all of the boxes we needed and for only a fraction the cost of their competitors. The value you get is definitely worth much more than what they charge. I can say without hesitation that Order Desk has completely transformed our business over the last year. Their rules system is so incredibly flexible. I've got about 130 different rules currently and it keeps growing as our business needs grow. The rule system is definitely the heart of the product and it's amazing. Their support team is also top notch and very responsive. I think I ask them at least once a week about some logic on setting up a new rule or requesting to have them develop a new integration with another service we use. They have been incredible and I have nothing but praise for their product and team.
Thanks for taking the time to write this up, Scott. It's always a pleasure!
BEST APP FOR ETSY AND SHOPIFY INTEGRATION. Incredible tool. Practically the only effective way I have found outside of hiring a web developer to build my own API integration or using very expensive iPaaS services to bring Etsy orders onto Shopify for fulfillment through Shopify apps. Super easy to set up, great customer service.
I wish I'd found Order Desk 2 years ago! The customization and level automation possible is saving so much time, and removing the possibility of human error in a lot of repetitive processes.
Each time I've reached out to support with questions about getting everything set up, their responses have been prompt and incredibly helpful.
I really can't speak highly enough of our experience so far with Order Desk.
Green Shirt Day
I can't say enough good things about Order Desk. Besides the fact it was super easy to get up and running and integrate with Shopify, the team was immediately responsive to all of our requests. Each time we needed help, they were there and willing.
My team also needed a lot of specialty rules created, and I found that very intuitive and simple as well in the rules engine they have setup.
I can't recommend them enough.
We wanted to sell personalized products on our store, however needed an app that would could help transfer order information to our fulfillment partner. OrderDesk has been a fantastic app to fill this gap! We have some fairly tricky requirements to make it work, and the support team has always gone above and beyond to help out and make adjustments if needed. The introduction to the app was a little tough if you're not super tech savvy, that being said I wouldn't let that deter you as there is plenty of documentation for guidance. If that fails, the support staff is always willing to hop in and help out. Highly recommend!
OrderDesk has become a necessity for our store. I can't recommend it enough!
It's helped us pull off a number of things that otherwise would have been impossible.
We use OrderDesk to decide where to fulfill products based on customers' shipping addresses. Using Amazon FBA in Canada, UK, Japan, and Australia, this means we can automatically route orders to those specific fulfillment methods automatically.
Since we can do this, we offer free shipping in all of those countries.
We also use it to pull off special bundle offers and other things like that.
On top of being a great app, the support is top-notch. Super helpful in figuring out our unique needs!
Photography Backdrop Club
Phenomenal, powerful and infinitely customizable, I cannot praise Order Desk enough. It has become the hub of our multi-channel business. Its intuitive rule system gives us near limitless automation options allowing us to put so much of our order/shipment flow on autopilot, as well as build in logic that greatly eliminates the possibility of human error. Their API lets us plug our orders into our entire software stack (including our transactional emails, marketing & accounting). The included scripting language lets us configure our invoices and emails to the finest detail. You need to be prepared to put in the work to set it up, but once you have it really does feel like a bespoke-built solution. Furthermore the support is excellent, fast and well connected to the development team, meaning many support tickets that involve dev work get seen to within days, not months. I look forward to their monthly update email, always announcing a slew of new features and integrations (in very well written, amusing copy I might add). Thank you, team Order Desk!