Order Desk

Order Desk

Reviews (43)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
    41
  • 2% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
February 28, 2023

PROS
1. We've been using Order Desk for 4 years. Functionally, works well.

2. Their support is very attentive to any issues and responds back quickly with good quality responses.

CONS
1. They double bill us hundreds of dollars a year. We import thousands of orders from our print-on-demand customers. The flow is such that it goes to one 'store' and then needs to be copied to a 'main store'. This doubles the amount of orders and doubles the amount Order Desk charges us. Their support says there is no other way. At this point, switching over all our customers to another platform would be very expensive in time and money. I wish we knew this from the start.

2. Their support wont do the actual setup steps for you. On complex flows with hundreds of customers, you have to do it while they hold your hand.

MiamiSublimation
United States
Almost 3 years using the app
Order Desk replied March 9, 2023

Thanks for taking the time to share your honest thoughts with us, and for the kind words about our support team.

To echo our discussion via email, the way that you use Order Desk requires multiple instances of yours orders to exist. To ensure that each order is properly stored and insured, we charge a small fee for each order, whether or not it’s a copy of an existing one from another store.

Thanks again for using Order Desk for as long as you have, and we look forward to our continued partnership.

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