Order Editing & Upsell
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (54)
- Developer
- Order Editing
Featured images gallery
Self-service changes to reduce costs, deliver a better experience, and increase average order value.
Order Editing lets customers make changes to their orders without emailing support. Our self-service portal eliminates the most common support tickets and drives more sales by turning edits into a shopping experience. Your customers see AI recommended products that they can add and pay for in one click. Embed the portal into any email or page and upload your branding. Order Editing syncs instantly with your 3PL or WMS, so you don't need to worry about overselling.
- Increase your average order value by recommending products customers want to buy
- Self-serve address, variant, contact details, and product changes pre-shipment
- Reduce lost orders with carrier verified shipping address recommendations
- Prompt customers to add more products to their orders before packing
- Refund to gift card or store credit for order downgrades
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Customization
Offers and recommendations
Analytics
Launched
May 1, 2023 · Changelog
Languages
English
Categories
Works with
Shopify POS, Checkout, ShipHero, Peoplevox, Klaviyo, Brightpearl, Shipstation, CeligoPricing
Revenue Generator
Free to install
6% commission on sales made within the customer portal. Never receive a support ticket again.
- Unlimited order edits
- Your branding and URL
- Pre-picking upsell one time offers
- Select how long customers have to make changes
Advanced
$79 / month
or $796/year and save 16%
Zero commission on sales. All of the features, all of the revenue, and unlimited order edits.
- Everything in Revenue Generator plus:
- Warehouse integrations
- Worldwide address verification
- Self-service, automated cancellations
30-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
We guarantee upsells make it free, If not, don't pay for it. All of the features and all of the revenue.
- Everything in Flat Rate plus:
- ERP integrations
- Multi currency editing
- Change all of the text with localization
30-day free trial
Revenue Generator
Free to install
6% commission on sales made within the customer portal. Never receive a support ticket again.
- Unlimited order edits
- Your branding and URL
- Pre-picking upsell one time offers
- Select how long customers have to make changes
Advanced
$79 / month
or $796/year and save 16%
Zero commission on sales. All of the features, all of the revenue, and unlimited order edits.
- Everything in Revenue Generator plus:
- Warehouse integrations
- Worldwide address verification
- Self-service, automated cancellations
30-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
We guarantee upsells make it free, If not, don't pay for it. All of the features and all of the revenue.
- Everything in Flat Rate plus:
- ERP integrations
- Multi currency editing
- Change all of the text with localization
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (54)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
I have been using Shopify now for 5 years and seen plenty of apps come and go and raised lots of support tickets in that time. I have NEVER had the amazing support and personability offered to me by Hamish and the Order editing team. They actually work to find a solution for you and suggest things to improve your store rather than just fixing a problem. Aside from the 10/10 customer support, order editing and changing addresses is a feature that will become standard in eCommerce stores. In our first week we already had 70 customers change/confirm their shipping address after purchase, so we have saved that in tickets and/or order that we would need to re send because it is never the customers fault when they put in the wrong address as we all know... Very happy we have this implemented before BFCM. Highly recommend!!
Fantastic App – A Game Changer for Our Store!
Order Editing has been a phenomenal addition to our Shopify store! It empowers our customers to take control of their orders, offering them the ability to make changes effortlessly. Here’s how it’s made a huge difference for us:
Customers can log in and edit their address or upgrade their shipping to express. This feature has significantly reduced the number of support tickets we receive, as customers can quickly make adjustments themselves.
The app's upsell option is fantastic. It allows customers to add items to their orders with a discount, right before their order is dispatched. This has not only improved our customer experience, but also generated a considerable amount of additional revenue.
The app is very intuitive and easy to use, both for our customers and our team. It seamlessly integrates with our existing systems, making the whole process smooth and efficient.
Since implementing Order Editing, we’ve noticed an uptick in customer satisfaction. They appreciate the flexibility and control over their orders, which has enhanced their shopping experience with us.
Overall, Order Editing has been a game changer. It has streamlined our order management process, reduced our customer service workload, and boosted our sales. I highly recommend this app to any Shopify store looking to enhance their customer service and increase revenue.
I highly recommend any e-commerce business to use this App.
When we launched our new store we were getting hundreds of emails from customers asking us to change their address. it seems that payment methods like Google pay store address info and if the person moved and didn't change it it submits the wrong address.
We found Order Editing app and installed it. Immediately our tickets were cut in half because people could easily edit their own orders.
We also love that there is an address validator baked right in, and people can also add products to their order too.
Probably the best thing about this app are the two founders. We had a tricky situation with various shipping locations, 3rd party logistics etc and they worked to solve all our problems, unlike some apps where the 'help desk' doesn't even understand your issue properly. These guys not only understood it but they completely solved it going as far as jumping on the phone with our of our shipping partners.
The Order-Editing app has been a game-changer! Significantly reducing our support tickets and the load on our support team, along with generating additional revenue from our customers editing their orders and adding more products.
Hamish (the founder) has been amazing to work with getting us all setup and running, very responsive (even on the weekends), and getting all the settings customized to work the best for our stores.
This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their address, the most important information to ensure they will receive their beloved Oodies. Moreover, Order Editing is helping us increase our cross-selling revenue with its cross-sell email functionality. A MUST app for e-commerce
Support
Order Editing can answer any questions you have about Order Editing & Upsell.
Developer
Resources
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.
View personal data:
Customers, store owner, content providers
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
-
Store owner
Name, email address, phone number, physical address
-
Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, store analytics, Shopify Functions, Online Store
-
Edit customers
Browsing behavior, customer data, or tags you've added to customers
-
Edit products
Inventory, products, product listings, or collections
-
Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, all order details for the last 60 days, draft orders, shipping information, or third-party fulfillment
-
Edit store analytics
Pixels
-
Edit Shopify Functions
Access for payment customizations or cart transforms
-
Edit your Online Store
Theme, checkout page, pages on your Online Store, or metaobjects
-
Edit other data
Checkout branding settings, Shopify Markets settings, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, or Online Store navigation