OrderEditing.com

Order Editing has been a game-changer for our store !
Our customers can now update their order details, add or remove products on their own, without needing support.
Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process.
The app's support team is also responsive, always there to assist us with any request.
Highly recommended !

Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features.

The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.

This App was recommended to us and we're delighted it was! From day one, customers started using it and feed back from them is all positive.

We were seeking a solution to incorrect delivery addresses and the cost of re-routing deliveries and wondered how much attention was given to order confirmation emails. The answer is a LOT. The take up has been excellent and Order Editing pays for itself several times over every month.

As well as the high take up rate, reduced delivery charges, fewer phone calls to the office, we've been amazed how many add-ins occur! Increasing basket values while reducing costs! What other App offers that?

The team at Order Editing were brilliant in supporting our implementation. We have a customer checkout so it was not straightforward but nothing phased them and the supported the installation and backed it up with first calls training.

100% recommended.

The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc.
Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.

Kind of a no-brainer and glad someone finally built this. We've had a very good experience in the months since launching this. The OrderEditing team is very passionate and has been pleasant and responsive. Looking forward to continued feature add-ons.

Order Editing was a no brainer for us, and has supported us through rapid growth. Helping us maintain revenue, reduce cancellations and reduce our customer support queries, Order Editing has helped us give customers full control of their orders post purchase, reducing friction and even improving our AOV!
Super fast and responsive customer support too, and flexible in terms of what we needed!

This app has been a total game-changer for us. In just a month, we’ve cut down on customer support tickets, saved money on canceled orders, and even unlocked a new stream of upsell revenue—all without adding extra friction to the customer experience. It’s rare to find a tool that improves both efficiency and revenue at the same time, but this one delivers. Excited to see how much more we can get out of it as we continue using it! Highly recommend.

A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!

Finally one of those apps that just make sense to have.

Lowers operational workload, provides more control over orders to customers - and even has nice upselling on top. Great tool.

Awesome team too - nice and responsive, ready to help and build your perfect setup. Thanks Hamish and the Order Editing team!

Order Edit has been a game-changer for us. Customers, now, can edit their orders without needing to contact support, which has cut down tickets for change requests, product edits, and as a plus, is the only option I was able to find, that offers multicurrency upsells!

The app is super easy to use, and the team behind it is fantastic—always responsive and happy to help fine-tune things to fit our needs. If you’re looking for a way to streamline operations while keeping customers happy, this is it!