Reviews (291)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for reducing customer service workload by enabling self-service order changes, leading to fewer support tickets. It boosts upsell revenue, increasing average order value through post-purchase upsells. The app allows customers to edit orders directly, with configurable time windows and rules. Merchants appreciate its seamless integration, intuitive interface, and reliable performance. The support team is noted for responsiveness, and ongoing updates enhance functionality.
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Adds functionality that should be core to the Shopify experience. Great team that gets in the weeds with you to figure out any implementation issues. Always launching new features - great app.
This app has been a game-changer for our store. Beyond letting customers easily edit their orders, it seamlessly handles upsells while integrating with CIN7 inventory management. Keira even configured multi-warehouse inventory routing, allowing us to serve different markets with a wide product catalog, no split shipments, no customer service headaches.
Nice work.
OrderEditing has been a fantastic addition to our Shopify store. It’s saved our team a lot of time operationally and has also driven strong upsell results. Easy to use and genuinely impactful – highly recommend.
We recently launched on Shopify, and the Order Editing app has been crucial to our success. The team is incredibly easy to work with, super responsive, and proactive in helping us with our integration and overall strategy. Highly recommend!
This app is quietly making our CX team's job MUCH easier, and generating effective upsells for our in-checkout and post-purchase experience. One of the cleanest ROI apps we've used, and super easy to execute!
This app is fantastic, it has huge capabilities and can have a real impact on conversions. The support team are one of the best I've ever worked with, shout out to Erin for competency and easy communication, and to Keira in the dev for her backend support. Would highly recommend!
I can confidently say this was the right choice for our business. The onboarding process was seamless, Erin was attentive, took the time to truly understand our specific needs and objectives, and made sure we were set up for success from the start.
One month in and we're already seeing great results.
Highly recommended
Order Editing is incredibly user-friendly, allowing customers to self-manage their orders, which has saved our support team so much time. Most importantly, the upsell features have driven a clear increase in our AOV. The onboarding experience was just as impressive; Erin was knowledgeable, informative, and made the setup a breeze. Highly recommend.
This app is a no brainer, save my customer support team a bunch of time, no more repetitive tickets, and with the upsell feature, this app paid for itself, and A LOT MORE, I think I have a 30x roi on this, if you're running shopiffy store, install it asap, customer support is 10/10 too, shout out to Jacques
Great app - increased AOV during our limited edition release by 11.4%. Has also helped reduce one of the more time consuming Customer Service issues = address changes.
Easy onboarding from Erin and the team too. They've been helpful every step of the way.
