Order Editing | Upsell
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (158)
- Developer
- Order Editing
Featured images gallery
Let customers edit their order self-service and upsell product recommendations after purchase.
The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they Checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI.
- Address validation prompts customers to fix invalid addresses before shipping.
- Self-serve address, product, shipping method, discount, and personalization.
- Create post purchase one-click upsells on Thank You and Order Status pages.
- Don't cancel and recreate orders, we integrate with all warehousing software.
- Optional self-service cancellations to either store credit or payment methods.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Brightpearl
- Shipstation
- Celigo
- Fulfil.io
- NetSuite
- Microsoft Dynamics 365
Categories
Order updates
Order management
Customization
Offers and recommendations
Pricing
Staging
Free
- Free to test for staging accounts.
Shopify Advanced
$99 / month
or $999/year and save 16%
+1% of total upsell revenue generated per month by the app.
- Unlimited customer order editing
- Post-purchase product upsells
- Address validation and auto-complete
- Integrate with order management software
- Self-service order cancellation
- Confirmation emails resent after edits
- Updates the original order number
7-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
Up to 1,000 edited orders per/month, no commissions.
- Integrate with ERPs
- Dedicated slack channel with Founders
- Conditional editing windows by day/time
- Recalculate taxes after edits
- Recalculate fraud risk after edits
- Recalculate discount code eligibility
- Recalculate shipping methods after edits
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (158)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value the app for enabling customers to self-edit orders post-purchase, reducing customer service needs and enhancing satisfaction. It allows for modifications like address changes, item additions, and shipping upgrades, improving revenue through upselling. The app is noted for its intuitive features and seamless integration, leading to fewer support tickets and reduced operational workload. Support from the app's team is responsive and effective in ensuring smooth operations.
This app has been a total game-changer for us. In just a month, we’ve cut down on customer support tickets, saved money on canceled orders, and even unlocked a new stream of upsell revenue—all without adding extra friction to the customer experience. It’s rare to find a tool that improves both efficiency and revenue at the same time, but this one delivers. Excited to see how much more we can get out of it as we continue using it! Highly recommend.
We've been using the app for a couple of months now, the team were really helpful and hands-on on getting us set up and since then are happy to help us tweak the settings to perfect the service this app offers for our customers.
Customers are able to easily edit their address for a short period after they place the order, and even add new products.
It's been really great so far.
Great app for editing orders quickly without involving customer service and lengthy back-and-forths.
We've seen our negative reviews go down, and a real surge of positivity towards the checkout process as a result.
Thanks, Order Editing.
Support
App support provided by Order Editing.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
-
Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
-
Store owner
Name, email address, phone number, physical address
-
Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store credit, store analytics, Shopify Functions, Online Store, Shopify admin
-
Edit customers
Customer data, browsing behavior, or tags you've added to customers
-
Edit products
Inventory, products, product listings, or collections
-
Edit orders
All order details for the last 60 days, assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, draft orders, shipping information, or third-party fulfillment
-
View and Sync Discounts
Discount codes and promotions
-
Edit store credit
Store credit accounts or store credit account transactions
-
Edit store analytics
Pixels
-
Edit Shopify Functions
Access for payment customizations or cart transforms
-
Edit your Online Store
Metaobject definitions, metaobjects, theme, checkout page, or pages on your Online Store
-
Edit Shopify admin
Files
-
Edit other data
Shopify Markets settings, checkout branding settings, locales, locations, translations, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, Online Store navigation, or purchase options
Featured in
More apps like this
