Order Editing | Upsell
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (137)
- Developer
- Order Editing
Featured images gallery
Let customers edit their order self-service and upsell product recommendations after purchase.
The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they Checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI.
- Address validation prompts customers to fix invalid addresses before shipping.
- Self-serve address, product, shipping method, discount, and personalization.
- Create post purchase one-click upsells on Thank You and Order Status pages.
- Don't cancel and recreate orders, we integrate with all warehousing software.
- Optional self-service cancellations to either store credit or payment methods.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Shopify Flow
- Checkout
- Customer accounts
- Brightpearl
- Shipstation
- Celigo
- Fulfil.io
- NetSuite
- Microsoft Dynamics 365
Categories
Order updates
Order management
Customization
Offers and recommendations
Pricing
Sandbox
Free
- Free to test for developers and sandbox accounts.
Advanced
$99 / month
or $999/year and save 16%
+1% of total upsell revenue generated per month by the app.
- Customer order editing
- Post-purchase upsell offers
- Unlimited address validation
- 3PL and Order Management system integrations
7-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
For 1000 monthly support tickets solved, no usage fees or commissions.
- Everything in Advanced, plus:
- Localization
- ERP integration
- Dedicated slack channel
- Merchant Success Manager
- Shopify Flow customizations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (137)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for allowing customers to self-edit orders, significantly reducing support tickets and boosting revenue through post-purchase upsells. It improves operational efficiency by minimizing manual edits and cancellations, and includes features like editing shipping addresses and automatic cancellation safeguards. The interface is user-friendly and integrates seamlessly, with support praised for responsiveness and effective issue resolution.
This order editing app has been a game-changer for our business! One of the standout features is the editing window it provides to our customers after they place an order. It’s ideal for those last-minute adjustments, whether they want to add an item, change quantities, or correct any delivery details. Our customers appreciate the flexibility, and it’s improved their shopping experience with us tremendously.
The onboarding was smooth and straightforward and a responsive support team to guide us through setup, especially from Hamish! Overall, this app is a must-have for any business wanting to empower customers with post-purchase options while streamlining internal order management. Highly recommend!
Really impressed with the guys from Order Editing. Perfect solution to an issue faced by every merchant and they're always on hand to chat through any issues or questions on Slack. Hope to see even more functionality come to the app next year. Really happy with the tool so far and would recommend!
Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer experience to every customer.
Furthermore, the support from the OE team, from implementation to update requests, has been stellar. They are always on hand to help.
Highly recommended!
Support
App support provided by Order Editing.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store credit, store analytics, Shopify Functions, Online Store
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Edit customers
Customer data, browsing behavior, or tags you've added to customers
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Edit products
Inventory, products, product listings, or collections
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Edit orders
All order details for the last 60 days, assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, draft orders, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit store credit
Store credit accounts or store credit account transactions
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Edit store analytics
Pixels
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Edit Shopify Functions
Access for payment customizations or cart transforms
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Edit your Online Store
Metaobject definitions, metaobjects, theme, checkout page, or pages on your Online Store
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Edit other data
Shopify Markets settings, checkout branding settings, locales, locations, translations, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, or Online Store navigation
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