Order Editing | Upsell
- Pricing
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Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (156)
- Developer
- Order Editing
Featured images gallery
Let customers edit their order self-service and upsell product recommendations after purchase.
The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they Checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI.
- Address validation prompts customers to fix invalid addresses before shipping.
- Self-serve address, product, shipping method, discount, and personalization.
- Create post purchase one-click upsells on Thank You and Order Status pages.
- Don't cancel and recreate orders, we integrate with all warehousing software.
- Optional self-service cancellations to either store credit or payment methods.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Brightpearl
- Shipstation
- Celigo
- Fulfil.io
- NetSuite
- Microsoft Dynamics 365
Categories
Order updates
Order management
Customization
Offers and recommendations
Pricing
Staging
Free
- Free to test for staging accounts.
Shopify Advanced
$99 / month
or $999/year and save 16%
+1% of total upsell revenue generated per month by the app.
- Unlimited customer order editing
- Post-purchase product upsells
- Address validation and auto-complete
- Integrate with order management software
- Self-service order cancellation
- Confirmation emails resent after edits
- Updates the original order number
7-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
Up to 1,000 edited orders per/month, no commissions.
- Integrate with ERPs
- Dedicated slack channel with Founders
- Conditional editing windows by day/time
- Recalculate taxes after edits
- Recalculate fraud risk after edits
- Recalculate discount code eligibility
- Recalculate shipping methods after edits
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (156)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for allowing customers to self-edit their orders, significantly reducing support tickets and boosting revenue through upsell features. It includes functionalities like address validation, coupon application, and last-minute adjustments. The integration is seamless, and the intuitive design minimizes manual interventions. Merchants praise the responsive support team and continuous improvements based on feedback, enhancing the app's reliability and effectiveness.
We've been using the app for a couple of months now, the team were really helpful and hands-on on getting us set up and since then are happy to help us tweak the settings to perfect the service this app offers for our customers.
Customers are able to easily edit their address for a short period after they place the order, and even add new products.
It's been really great so far.
Order Editing is one of those HERO apps everyone NEEDS! Order Editing puts the power in our customer hands, elevating stress on our support team for easier fixes such as address updates, saving the customer time, and freeing up operational bandwidth. A seamless app, with thoughtful and lovely UI, Order Editing is a power house that I don't see slowing down anytime soon. The cherry on top? They are a team of truly wonderful human beings who deeply care about our business, our team, and our customers. There is no store that would not benefit from having Order Editing, do yourself the favor and add it to your ecosystem today!
Finally one of those apps that just make sense to have.
Lowers operational workload, provides more control over orders to customers - and even has nice upselling on top. Great tool.
Awesome team too - nice and responsive, ready to help and build your perfect setup. Thanks Hamish and the Order Editing team!
Support
App support provided by Order Editing.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, store credit, store analytics, Shopify Functions, Online Store, Shopify admin
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Edit customers
Customer data, browsing behavior, or tags you've added to customers
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Edit products
Inventory, products, product listings, or collections
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Edit orders
All order details for the last 60 days, assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, draft orders, shipping information, or third-party fulfillment
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View and Sync Discounts
Discount codes and promotions
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Edit store credit
Store credit accounts or store credit account transactions
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Edit store analytics
Pixels
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Edit Shopify Functions
Access for payment customizations or cart transforms
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Edit your Online Store
Metaobject definitions, metaobjects, theme, checkout page, or pages on your Online Store
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Edit Shopify admin
Files
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Edit other data
Shopify Markets settings, checkout branding settings, locales, locations, translations, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, Online Store navigation, or purchase options
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