Reviews (189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enabling self-service order edits, reducing customer support tickets, and operational costs. It enhances customer satisfaction by allowing flexible order management and increases average order values through multicurrency upsells. The user-friendly interface integrates seamlessly with Shopify, and the robust performance includes continuous improvements. The support team is responsive and helpful in customization and troubleshooting, boosting operational efficiency and revenue growth.
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Great concept for an app and am sure it will grow and develop even further. Set up was easy and support from the team has been fantastic when needed, a couple of small teething issues but overall has largely reduced our customer service tickets for simple address changes
Right from the first day this app has reduced the workload for our Customer Service team by allowing customers to change their order details. Also great support from Hamish to get us started.
Only reason for giving 4 stars is because the order upsell features could be improved.
A few teething problems but Hamish and the crew are super responsive and couldn't be more helpful to troubleshoot. Not sure if it will be beneficial moving forward but sticking with it for the moment :-)