Reviews (159)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for enabling customers to self-edit orders post-purchase, reducing customer service needs and enhancing satisfaction. It allows for modifications like address changes, item additions, and shipping upgrades, improving revenue through upselling. The app is noted for its intuitive features and seamless integration, leading to fewer support tickets and reduced operational workload. Support from the app's team is responsive and effective in ensuring smooth operations.

November 14, 2024

Really impressed with the guys from Order Editing. Perfect solution to an issue faced by every merchant and they're always on hand to chat through any issues or questions on Slack. Hope to see even more functionality come to the app next year. Really happy with the tool so far and would recommend!

Ekster®
United States
6 months using the app
February 13, 2025

Not only is the app amazing, but the support is phenomenal. I've had multiple calls with the founder and they react to each of my requests. Definitely the best app I've seen for Shopify hands down.

Rough Trade
United Kingdom
30 days using the app
November 21, 2024

No brainer for our team. Saves our customer support team a massive amount of time, and frees them up to better service our customers for more complex issues. Address editing in particular has become almost non existent as customers can self service this.

Hamish & the team have created a great, simple product, that really should be built into Shopify natively. The team have worked closely with our ERP + our internal devs to ensure order flows work correctly, and are accessible to make quick changes and tweaks to the product as needed. Would recommend.

Muscle Nation
Australia
2 months using the app
November 7, 2024

This order editing app has been a game-changer for our business! One of the standout features is the editing window it provides to our customers after they place an order. It’s ideal for those last-minute adjustments, whether they want to add an item, change quantities, or correct any delivery details. Our customers appreciate the flexibility, and it’s improved their shopping experience with us tremendously.

The onboarding was smooth and straightforward and a responsive support team to guide us through setup, especially from Hamish! Overall, this app is a must-have for any business wanting to empower customers with post-purchase options while streamlining internal order management. Highly recommend!

Beards & Daisies
United Kingdom
7 months using the app
February 21, 2025

This app is genuinely a game changer. On top of the great feature the implementation and support were impeccable. Highly recommend for any business looking to streamline order management.

Patta Wholesale
Netherlands
About 1 month using the app
December 10, 2024

OrderEditing has help us reduce tickets and drive revenue. It was great off the shelf, and only got better as we worked with the OrderEditing team to customize the app to our company's specific needs. Quick and seamless integration with tons of features and functionality built in.

David Protein
United States
About 1 month using the app
January 13, 2025

Hamish was really great to deal with, and helped get us set up very quickly and seamlessly. We've had no issues with the app. It's helped reduce customer service tickets and I would recommend it to any ecommerce store.

WelleCo Australia
Australia
About 1 month using the app
January 24, 2025

It's the app we've been looking for to help both our CS & operations team. Very thoughtfully engineered and support/onboarding has been great. The team proactively seeks out merchant feedback, and more importantly has implemented some adjustments to ease our business use cases. Highly recommend!

Smithey Ironware
United States
23 days using the app
February 5, 2025

Amazing order editing software, we have saved countless hours on Customer Service Tickets and is just a great feature to have in general.

AKIMBO CLUB
United States
21 days using the app
November 22, 2024

Hamish was great in getting up set up and we have seen a HUGE reduction in customers ordering the wrong size of selecting the wrong delivery option. It has helped improve our customer journey definitely!

CAPO | Meaning Behind The Brand
United Kingdom
4 months using the app