Order Editing & Upsell
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 5.0 (54)
- Developer
- Order Editing
Featured images gallery
Self-service changes to reduce costs, deliver a better experience, and increase average order value.
Order Editing lets customers make changes to their orders without emailing support. Our self-service portal eliminates the most common support tickets and drives more sales by turning edits into a shopping experience. Your customers see AI recommended products that they can add and pay for in one click. Embed the portal into any email or page and upload your branding. Order Editing syncs instantly with your 3PL or WMS, so you don't need to worry about overselling.
- Increase your average order value by recommending products customers want to buy
- Self-serve address, variant, contact details, and product changes pre-shipment
- Reduce lost orders with carrier verified shipping address recommendations
- Prompt customers to add more products to their orders before packing
- Refund to gift card or store credit for order downgrades
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Customization
Offers and recommendations
Analytics
Launched
May 1, 2023 · Changelog
Languages
English
Categories
Works with
Shopify POS, Checkout, ShipHero, Peoplevox, Klaviyo, Brightpearl, Shipstation, CeligoPricing
Revenue Generator
Free to install
6% commission on sales made within the customer portal. Never receive a support ticket again.
- Unlimited order edits
- Your branding and URL
- Pre-picking upsell one time offers
- Select how long customers have to make changes
Advanced
$79 / month
or $796/year and save 16%
Zero commission on sales. All of the features, all of the revenue, and unlimited order edits.
- Everything in Revenue Generator plus:
- Warehouse integrations
- Worldwide address verification
- Self-service, automated cancellations
30-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
We guarantee upsells make it free, If not, don't pay for it. All of the features and all of the revenue.
- Everything in Flat Rate plus:
- ERP integrations
- Multi currency editing
- Change all of the text with localization
30-day free trial
Revenue Generator
Free to install
6% commission on sales made within the customer portal. Never receive a support ticket again.
- Unlimited order edits
- Your branding and URL
- Pre-picking upsell one time offers
- Select how long customers have to make changes
Advanced
$79 / month
or $796/year and save 16%
Zero commission on sales. All of the features, all of the revenue, and unlimited order edits.
- Everything in Revenue Generator plus:
- Warehouse integrations
- Worldwide address verification
- Self-service, automated cancellations
30-day free trial
Shopify Plus
$399 / month
or $3,999/year and save 16%
We guarantee upsells make it free, If not, don't pay for it. All of the features and all of the revenue.
- Everything in Flat Rate plus:
- ERP integrations
- Multi currency editing
- Change all of the text with localization
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (54)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Love this app - so easy to allow customers to edit their order post-purchase!
The Order-Editing app has been a game-changer! Significantly reducing our support tickets and the load on our support team, along with generating additional revenue from our customers editing their orders and adding more products.
Hamish (the founder) has been amazing to work with getting us all setup and running, very responsive (even on the weekends), and getting all the settings customized to work the best for our stores.
This App is great. Our customer service team could not be happier after reducing significantly all the update address tickets and customers love it too, as it makes really easy to update their address, the most important information to ensure they will receive their beloved Oodies. Moreover, Order Editing is helping us increase our cross-selling revenue with its cross-sell email functionality. A MUST app for e-commerce
I have been using Shopify now for 5 years and seen plenty of apps come and go and raised lots of support tickets in that time. I have NEVER had the amazing support and personability offered to me by Hamish and the Order editing team. They actually work to find a solution for you and suggest things to improve your store rather than just fixing a problem. Aside from the 10/10 customer support, order editing and changing addresses is a feature that will become standard in eCommerce stores. In our first week we already had 70 customers change/confirm their shipping address after purchase, so we have saved that in tickets and/or order that we would need to re send because it is never the customers fault when they put in the wrong address as we all know... Very happy we have this implemented before BFCM. Highly recommend!!
Great app, thoroughly recommend for every store. Support is amazing. ROI is great.
Support
Order Editing can answer any questions you have about Order Editing & Upsell.
Developer
Resources
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.
View personal data:
Customers, store owner, content providers
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
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Store owner
Name, email address, phone number, physical address
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Content providers
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, store analytics, Shopify Functions, Online Store
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Edit customers
Browsing behavior, customer data, or tags you've added to customers
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Edit products
Inventory, products, product listings, or collections
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Edit orders
Assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, all order details for the last 60 days, draft orders, shipping information, or third-party fulfillment
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Edit store analytics
Pixels
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Edit Shopify Functions
Access for payment customizations or cart transforms
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Edit your Online Store
Theme, checkout page, pages on your Online Store, or metaobjects
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Edit other data
Checkout branding settings, Shopify Markets settings, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, or Online Store navigation