Order Editing | Upsell

Order Editing | Upsell

Pricing
Free plan available. Free trial available.
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
5.0 (133)
Developer
Order Editing

Let customers edit their order self-service and upsell product recommendations after purchase.

The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they Checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI.

The most common service tickets are customers asking to make changes to their order. Instead of forcing them to contact you, you can instead let them self-service with Order Editing. To do more than just save time, it also powers post-purchase recommendations to upsell customers after they Checkout. You can put offers on post-purchase pages and send email or SMS marketing to increase your AOV and get a clear, direct ROI from new sales generated. Your "Revenue Added per Edited Order" is your ROI. more
  • Address validation prompts customers to fix invalid addresses before shipping.
  • Self-serve address, product, shipping method, discount, and personalization.
  • Create post purchase one-click upsells on Thank You and Order Status pages.
  • Don't cancel and recreate orders, we integrate with all warehousing software.
  • Optional self-service cancellations to either store credit or payment methods.
Highlights
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

Shopify Flow, Checkout, Customer accounts, Brightpearl, Shipstation, Celigo, Fulfil.io, NetSuite, Microsoft Dynamics 365

Pricing

Sandbox

Free

  • Free to test for developers and sandbox accounts.

Advanced

$99 / month

or $999/year and save 16%

+1% of total upsell revenue generated per month by the app.

  • Customer order editing
  • Post-purchase upsell offers
  • Unlimited address validation
  • 3PL and Order Management system integrations

7-day free trial

Shopify Plus

$399 / month

or $3,999/year and save 16%

For 1000 monthly support tickets solved, no usage fees or commissions.

  • Everything in Advanced, plus:
  • Localization
  • ERP integration
  • Dedicated slack channel
  • Merchant Success Manager
  • Shopify Flow customizations

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (133)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for allowing customers to self-edit orders, significantly reducing support tickets and enhancing satisfaction. It features upselling options, address validation, and the ability to modify order details like sizes and quantities. The app is praised for its seamless integration, intuitive interface, and responsive support team that ensures a smooth onboarding and quick issue resolution.

November 7, 2024

This order editing app has been a game-changer for our business! One of the standout features is the editing window it provides to our customers after they place an order. It’s ideal for those last-minute adjustments, whether they want to add an item, change quantities, or correct any delivery details. Our customers appreciate the flexibility, and it’s improved their shopping experience with us tremendously.

The onboarding was smooth and straightforward and a responsive support team to guide us through setup, especially from Hamish! Overall, this app is a must-have for any business wanting to empower customers with post-purchase options while streamlining internal order management. Highly recommend!

Beards & Daisies
United Kingdom
7 months using the app
November 14, 2024

Really impressed with the guys from Order Editing. Perfect solution to an issue faced by every merchant and they're always on hand to chat through any issues or questions on Slack. Hope to see even more functionality come to the app next year. Really happy with the tool so far and would recommend!

Ekster®
United States
6 months using the app
December 6, 2024

Order editing has been a game-changer for our business. Our customers appreciate the flexibility to change their address, cancel orders, or add another item. It has significantly reduced our ticket count and saves time for our Ops team, allowing them to deliver a 5-star customer experience to every customer.

Furthermore, the support from the OE team, from implementation to update requests, has been stellar. They are always on hand to help.

Highly recommended!

REPRESENT CLO | UK
United Kingdom
8 months using the app

Support

App support provided by Order Editing | Upsell.

Developer

Order Editing

19 Oakwood Avenue, Melbourne, VIC, 3186, AU

Launched

May 1, 2023 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner, content providers

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

  • Store owner

    Name, email address, phone number, physical address

  • Content providers

    Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, store credit, store analytics, Shopify Functions, Online Store

  • Edit customers

    Customer data, browsing behavior, or tags you've added to customers

  • Edit products

    Inventory, products, product listings, or collections

  • Edit orders

    All order details for the last 60 days, assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, draft orders, shipping information, or third-party fulfillment

  • View and Sync Discounts

    Discount codes and promotions

  • Edit store credit

    Store credit accounts or store credit account transactions

  • Edit store analytics

    Pixels

  • Edit Shopify Functions

    Access for payment customizations or cart transforms

  • Edit your Online Store

    Metaobject definitions, theme, checkout page, pages on your Online Store, or metaobjects

  • Edit other data

    Shopify Markets settings, checkout branding settings, locales, locations, translations, inventory of products and their variants, product in-store pickup availability and locations, product tags, selling plans, or Online Store navigation

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