Overall rating
4.3
Counts per rating level
  • 85% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
August 4, 2020

Great app, a must-have when you're using a post-purchase upsell to combine orders into one. The support is quick and helps solve any issues.

LetterFlex
United Kingdom
Almost 3 years using the app
Trio M replied August 4, 2020

Thank you for your feedback, we made this application especially for this 🙏 Our support team is always here to help you 24/7😎

July 9, 2020

This app is essential to our business model which offers local delivery twice per week, with two cutoffs for customers on different days of the week. Our routing software can only send one order to one stop, and multiple customers like to add on to their order before the deadline. We needed a way to combine those orders and send them as one -- this is the ONLY app I have found on the app store that does this.

We had some real trouble implementing the app in the beginning, and it caused a huge headache with orders merging that should not, and the other way around. I was able to work with support to get these issues resolved, and they told me that this app now has a full time developer. They are asking me for improvement suggestions, which is great. Overall, this app works well now that the bugs were addressed, and I am hopeful they just keep improving. Highly recommended if you need to merge orders.

Farmivore
United States
Over 2 years using the app
Trio M replied July 9, 2020

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

April 18, 2019

Super helpful app and very easy to use. Highly recommended if you want to save money on duplicate shipping for orders.

Kewlioo
United States
Over 2 years using the app
Trio M replied April 19, 2019

We're glad our app helped you save on shipping! Thanks for the review!

September 8, 2019

Great app with excellent, very knowledgeable Support that go the extra mile to help. Highly recommended.

PistaBox
United Kingdom
About 2 years using the app
Trio M replied September 8, 2019

Thank you so much for the review! We're always here to help :)

June 8, 2021

We have been looking at a way to notify us of 2 open orders for the same customer going to the same address to be able to save money on shipping and increase customer satisfaction. This has become almost impossible. Why shopify does not offer this in Flow or as a native feature blows my mind. There are shipping apps that let you know but they have no actual external notification, so to operate this at scale it needs to be automatic. Order merger does just that, The only thing I wish it did; have an option to not actually merge the orders automatically, but instead, add a tag and/or send an email notification. This would allow the user to then make a real life human decision on what should be done.

Advanced Metal Art
United States
19 days using the app
Trio M replied June 8, 2021

Thank you so much for the amazing review. We created the app specifically for your convenience. Also, we will definitely implement this feature :)

Edited February 24, 2021

I just added this app to my store about a week ago and it's amazing! I have a lot of incoming orders from repeat customers and this has really helped with my shipping process! Very happy with it!

Sandra Lucas Jewelry Store
United States
16 days using the app
Trio M replied February 24, 2021

Thank you for your feedback and recommendation🙏 Our support team is always here to help you 24/7😎

April 18, 2019

Been looking for an app like this one for ages!!! The support is Amazing and set up is top notch. Thanks!

LitShape
United States
Over 1 year using the app
Trio M replied April 19, 2019

Thanks for the kind words! 🙏 Keep booming!

June 27, 2019

This app works flawlessly and customer support is top notch! I wrote to the developer and had an answer back in five minutes. Now that's service!

Nurture Soap
United States
11 months using the app
Trio M replied June 27, 2019

Thank you so much for your great review! We're always here to help :)

December 3, 2020

Works smooth and considers everything that needs to be considered. Support was amazing and helped onboarding in no time

SparklyTrees
Israel
9 days using the app
Trio M replied December 6, 2020

Thank you so much for the review.

April 18, 2019

5 Stars. Our experience with this app has been perfect and it works very well. I would recommend it to anyone who's looking to save money on shipping to customers and improve their experience.

ZoobGear
United States
9 months using the app
Trio M replied April 19, 2019

We appreciate you taking the time to write such an incredible review, thank you so much <3