Editly: Order Editing
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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Free
- Rating
- 5.0 (13)
- Developer
- WebContrive Technologies Pvt Ltd
Featured images gallery
From address edits to variant swaps customers edit their own orders after checkout no support needed
Editly is a self-serve order editing app. Let customers edit orders after checkout: edit shipping address, swap variants, adjust quantity, change shipping method, add or remove items, and cancel orders without contacting support. No support tickets needed. Customers handle it themselves from the Order Status page and Thank You page. Klaviyo and Shopify Flow trigger instantly. Every order edit is logged. Set a custom post-purchase edit window and choose which changes are allowed.
- Edit address, swap variants, adjust quantity or add new products after checkout
- Set edit window and restrict order modifications based on specific customer tags
- Shipping, taxes and discounts recalculate automatically on every order edit made
- Let customers cancel orders with custom cancellation reasons you define yourself
- Works with Klaviyo, Shopify Flow, and 3PL and sends email notifications on edits
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Flow
- Klaviyo
Categories
Order updates
Order management
Reviews (13)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The support in this app has been absolutely excellent - I have been trialling this for my store so that my customers can edit their orders themselves, and they have been so so helpful, even developing features that will help specifically for what I need for my store. I really appreciate the help that they have given and I truly believe this will help benefit my store :)
Excellent app and outstanding support!
This is a live example with my active customer - The customer selected the wrong shipping option and contacted us immediately after placing the order. With this app, we were able to update the shipping option without canceling the order. This feature alone has saved us a lot of time and unnecessary back-and-forth.
A special thanks to Paresh for his excellent communication, technical support, and commitment to improving the app based on real merchant needs. He was highly responsive and even connected with me directly via WhatsApp to guide me through the app's features and help set everything up in store.
Highly recommended app and outstanding support service!
Excellent app and outstanding support!
We were looking for a self-service order cancellation solution for a client store with some very specific requirements, including:
* Order cancellation from both the Order Status page and Customer Account Order History page.
* A configurable cutoff time that allows merchants to define order cancellation availability based on their business requirements.
* Automatic refund support.
The Editly team was extremely responsive throughout the process. We received all the features we required, and for the remaining requirements, their development team quickly reviewed our requests and implemented the necessary enhancements in a very short timeframe.
A special thanks to Paresh and the team for their excellent communication, technical support, and willingness to improve the app based on real merchant needs. Their responsiveness and commitment to customer success have been impressive.
The app is easy to configure, the functionality is clear, and the support experience has been one of the best I've had with a Shopify app.
Highly recommended for merchants looking to offer self-service order editing and cancellation features to their customers.
Thank you again to the entire Editly team!
Thank you for the wonderful review! We're glad Editly's self-service order editing and cancellation flow fit your store's requirements, from the configurable cancellation window to automatic refunds.
The team are always one message away, and we're thrilled to support your store and be part of your growth.
Support
App support provided by WebContrive Technologies Pvt Ltd.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store credit, Online Store
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Edit customers
Customer data
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View products
Products, collections
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Edit orders
Draft orders, order edits, all order history for the last 60 days, shipping information
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View discounts
Discount codes and promotions
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Edit store credit
Store credit account transactions
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View Online Store
Theme
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