Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
Edited March 7, 2023

The OrderLogic team was really nice, but ultimately, this app didn't really work. Customers would get a pop-up sort-of stopping them in their carts, but would proceed to checkout pas OrderLogic's limits. When OrderLogic escalated it to their engineering team, they basically said "it's probably interacting with one of your other apps and not working, but we can't see what the issue is". Ultimately, a very kind shrug emoji. It may work for most, but it didn't work for our store.

Magic Mind
United States
Time spent using app: About 2 months
Oiizes replied March 17, 2023

Hi, I am sorry to see that your issue was not more resolutely solved. If you wish to give us another try, I will handle your case personally and do my best to determine which app is causing the problem. Sometimes, it can be leftover code from uninstalled apps, and at other times, it can be difficult to determine the root cause. Nevertheless, I typically have success in figuring it out. If you are willing to give us another try, I will credit back your charges for the next three months and try my best to solve this issue. Please open a new ticket and ask for me by name.

- Shane

May 23, 2022

App not working for a long time, contacted support nearly a month ago.. still waiting on a reply. Hopefully someone will get back to us soon.

Truck Electrics
Time spent using app: Over 3 years
Oiizes replied May 23, 2022

Hi. So sorry to see this. The system by which our support agents notify engineering of issues dropped your support ticket somehow. I found that OrderLogic theme changes were missing from your theme and reinstalled them which should make a dramatic improvement in your results. I'll reflect with our team on how we can prevent this kind of drop from happening again. My deepest apologies.
- Shane

Edited May 3, 2022

Great customer service from the owner Shane. Thank you. I asked that the app be customized to fit my theme and he was able to help.

Adept Cosmetics®
United States
Time spent using app: 4 months
Oiizes replied May 3, 2022

I'm so happy we were able to take care of your concerns and your positive review means the world to us. Let us know if you need anything else.

November 18, 2021

This app doesn't work. If a user puts an item in the cart, then they will get a message the first time, but can still checkout without any issues. We sent 3 emails to support and have received 0 replies, we would like a refund.

TDW Trade Store
Time spent using app: 22 days
Oiizes replied November 19, 2021

Hi. So sorry to read this. I won't try to make any excuses. Your complaint is legitimate. I found your emails, which I admit got buried and we didn't get back to you in a timely fashion. I just tried to call you but it looks like you're closed for the day. I also tried to refund you but no charge has shown up for your shop on our Shopify admin tools yet. I made a note for myself to try again in two weeks. I'll keep trying to reach you but please let us know if there's any way we can make it up to you.

September 24, 2021

I was very happy that it worked so fast. But sadly it doesn´t work on mobile phones. That is very bad because most of the people use their phones to buy things... i would give 5 stars but this is a very negative point for me ...

Glowkitchen Food Shop
Time spent using app: 6 days
Oiizes replied September 27, 2021

Hi. Sorry to hear it's not working for you in mobile. It should be. We'd be happy to investigate. I tried taking a look but your shop is not live yet and it's password protected. Please open a ticket with us by clicking on the help icon in the app, or visit https://www.orderlogicapp.com/help for other ways to reach us. In most cases we can figure out the cause.

November 14, 2020

I'm using the entry level version of the app to manage both minimum and maximum quantities - and on the web side its good. Having some duplication of message issues with mobile but that looks to be an issue with the theme development, so hoping that Halo resolve that asap.

United Kingdom
Time spent using app: About 2 years
Edited August 5, 2020

This app is amazing, and if you have any issue I mean any issue, they will contact you and work with you to fix it, thank you guys for a great price and an amazing app that has helped my store in very many occasions!

Vip Barber Supply
United States
Time spent using app: Almost 4 years
July 31, 2020

Does exactly what it says on the tin! Quick and easy to install and set up, no specialist knowledge required.

Studio Pens
United Kingdom
Time spent using app: 10 months
June 30, 2020

This didn't work for us, unfortunately. We used a tag based limit. I increased the quantity in the cart, got an error, hit update cart and it took me back to the cart without modifying anything. I was able to checkout with 4 over my limit. We are going with another app. It does have a very nice interface.

United States
Time spent using app: 7 minutes
June 22, 2020

This app has worked well so far for the purposes of our online store. Hoping that no issues arise in the future.

Time spent using app: 12 days
Oiizes replied June 23, 2020

Thanks so much for your review. Typically when people have issues it's due to a conflict with another app, or rare occasions something in their theme that we haven't seen before. If it's working well for you hopefully that will continue. But please reach out if you run into anything.