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OMG, installed, didn't work. It lets you checkout over the max despite the cart adjustment. And now, after uninstall, it has completely destroyed the cart flow.
Update May 15th: the fact it took you almost a week to see this says it all. Yes obviously your uninstall takes other code. Taught me a very important lesson I needed again - to not play around on production.
Hi, I am sorry to hear you are running into issues. If you would like us to take a look to see if we can fix the issue with your cart that you are experiencing please reach out and let us know. I believe that OrderLogic currently removes all updates or artifacts that it creates when a merchant uninstalls but we are happy to take a look for you regardless.
Update May 15th: Your review came in on a Friday afternoon after our work week was finished, our apologies for the delay. We are still happy to have a look to try to help you resolve your cart issue if you would like.
We experienced something similar to another merchant where OrderLogic wasn't working for us. We contacted support who was very nice, however they were only able to blame the app not working for us on another app.
This app is good when working properly, however it's not working for us anymore
Sorry to hear that you ran into issues after many years with OrderLogic. It's true that other 3rd party apps can conflict with OrderLogic from time to time by sending the customer directly to checkout despite the efforts of OrderLogic or other apps to create restrictions. The best we can do in that case is determine the conflict and try to work with the other app vendors, but that is often a very slow and ineffective process. We're currently investigating a new approach that would be more resilient with regards to 3rd party applications that we hope to roll out in the near future.
Too easy to by-pass, just hit dismiss and bingo, multiples of my limited items are in the cart ready for checkout.
Hi. Sorry to hear you're having trouble. There appears to be a conflict with a Sticky Cart app you're using https://apps.shopify.com/sticky-cart-by-qikify. We'd be happy to try to work with them or find another solution if you'd like to give us another try. We can often find solutions for these kinds of things if you reach out for help. As we investigated this, we saw that you had the same problem with a competitive app. If you need a solution for this, we're ready to help you.
- Shane
Had a theme compatibility issue upon installation and the support team jumped in right away (during weekend) and did their magic. Great support, great communication and wonderful app for minimums and multiples!!
Thanks so much for giving us a chance to dive in and get it working for you, and for the positive review that means the world to us.
This app is amazing, and if you have any issue I mean any issue, they will contact you and work with you to fix it, thank you guys for a great price and an amazing app that has helped my store in very many occasions!
I use this app to set the minimum order quantity for my products. This is exactly what I want. The customer service is also amazing, Shane answers all my questions and help me to make a small custom change based on my request.
Rockstar support. The standard app did not do a minor function that would help us out and after a quick call to support they made the change and all is perfect! First class group and a great app that does exactly what we needed it to do.
Had a theme compatibility issue upon installation and the support team jumped in right away (during weekend) and did their magic. Great support, great communication and wonderful app for minimums and multiples!! (Using it on multiple stores)
Thanks so much for giving us the opportunity to investigate this. Conflicts with other apps do happen sometimes we will always try our hardest to identify the cause and find a solution when we can. We treat these issues at top priority and will try to respond as quickly as possible and at a time that works best for you.
App works perfect and the team behind it is incredible. We reached out with an issue that we were having and got a response less than 15 minutes later, which also fixed the problem we were having. App works as expected and and we've had no complaints so far.
Jason & his team provided EXCELLENT support, helping us quickly resolve our issue in regards to how the OrderLogic app interacted with another app that fires at the cart level. They came up with a great solution, and oh so quickly. This web developer is EXTREMELY happy! Thanks guys!
