Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to alert customers about restocked items, boosting engagement and conversions. It's praised for its ease of use, customizable notifications, and insights into customer demand trends. Many commend the swift and professional customer support. Some report that the app contributes to over 38% of purchases from Email Source, making it a valuable tool for online stores.

June 26, 2021

Worked well for a while but then we started experiencing issues. Customers complained that they were receiving error messages when trying to register. The support team were not able to help with our issue so we uninstalled this app.

Supernova Studio
South Africa
Almost 3 years using the app
Shop Circle replied June 28, 2021


Thanks for taking the time to review the app and we're sorry you uninstalled it. The problem you describe was that the customer in question had unsubscribed previously. If this happens, they are unable to subscribe again - however our dev team can manually re-add the email address in this situation.


Eastside Co

Edited January 9, 2020

I hope you guys see this. I just emailed you guys. The person below is having the same issue as me. Emails have stopped sending 2 days ago on the 7th. No replies on my inquiry also.

El Potrero Western Wear
United States
Over 2 years using the app
Shop Circle replied January 10, 2020

Hi there

Our support team have emailed you in response to your recent message so please work with them and they will resolve the issue.

Many thanks!

Eastside Co

Edited March 4, 2022

After several years with this app mostly working well, it was not functioning on my latest attempt to notify customers. It took customer service 3 days to respond and 5 days to fix it, but I was eventually able to send the notifications--5 days after I had hoped to.

The Mala Market
United States
Over 2 years using the app
Shop Circle replied March 8, 2022

Hi there,

Firstly, thank you for being a long term customer of ours! Unfortunately our developers are UK-based so when we received your support request at 7.30pm on Friday night no one was available to help until Monday. Although we responded within 1 working day and resolved the issue within 2 working days we completely understand how frustrating this issue must have been for you.

We're incredibly grateful for your honest feedback and to prevent this happening again we have implemented a bot to resolve the most common support requests when we're not available.

We look forward to providing an improved quality of service to you in the future.

Kind regards,
The Eastside Co Team

March 11, 2020

Buggy and their server is dead slow. Support responds but often with canned responses, doesn't really feel like a partnership as with some other developers. I've had an ongoing issue which has not been fixed and the message is 'all will be fixed in the new version'... that has not appeared for 6 months. I'm out and moving my business elsewhere.

Shamanic Supply
United States
Over 1 year using the app
Shop Circle replied March 12, 2020

Thanks for your review. Our support team always investigate each issue individually, so I'm sorry if you feel like you've had canned responses and that they weren't able to resolve your issue on this occasion.

Kind regards

Eastside Co

May 30, 2019

Nice layout but doesnt see my variant IDs so it didnt work for me compared to other apps. When I asked them to fix this they said I had to contact my theme developer. Back to the another app I go.

4 months using the app
Shop Circle replied May 31, 2019

Hi there

Thanks for your review of the app - we're sorry it didn't fit in with your theme as you expected it to. If you decide to speak with the theme developer and want to continue with Now Back in Stock, please let us know.

Kind regards

Eastside Co

Edited June 23, 2020

The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me.

I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED !

If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app.
They are good with responding and helping to update your site if you need them too.

Melt Fit
United States
4 months using the app
Shop Circle replied June 23, 2020

Thanks for your review and acknowledging our support team's help. I'm sorry that on this occasion we weren't able solve everything to your satisfaction.

Best regards

Eastside Co

Edited June 11, 2019

I sold out on a product JUNE 2. A customer signed up to be notified when back in stock. This app send an email on JUNE 7 and again JUNE 9 to tell the customer the item was back in stock. PROBLEM was, I never increased inventory above 0 since it sold out JUNE 2. Not sure this app is even worth the $5. I may never get that customer back.

The Painted Heirloom
United States
About 2 months using the app
April 15, 2020

We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address.

Can you please tell us how can we change the notifications@nowinstock.co email to our store email address

Regency Mask
United States
About 2 hours using the app
Shop Circle replied April 15, 2020

Hi there

Thanks for your review and your support query. I understand our support team have had a dialogue with you today to answer your question. If, once it's resolved, you're happy with the outcome, you'd be able to revise your review to a 5 star it would be really appreciated!

Kind regards

Eastside Co