PageFly Landing Page Builder , 8,808 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly design, advanced SEO tools, and customizable templates. Its drag-and-drop feature simplifies the design process, while regular updates enhance its functionality. The customer support is praised for its responsiveness and helpfulness. The app integrates well with Shopify and other apps, catering to both tech-savvy and less technically skilled merchants. Many have noted its positive impact on improving conversions and sales.
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Highly disappointed by the support team, Our all pages images have been removed overnight and instead of helping to restore the support team is been arguing to do everything manually for more than 600+ images and convincing its Shopify issue on the other hand shopify says the data was upload on Pagefly so its pagefly issue. It's highly unprofessional while both are on the same platform and can not coordinate to get the data restored, We have lost so many details and images overnight.
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.
I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for this issue. This is the highest priority of our team to check deeply and find a solution to avoid the same issue in the future. Thank you for bringing this to our attention and we are committed to providing you with the best possible service.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
Reason for unintall is that my store URL is not visible in google after I added pagefly. Just like the name my store flied out from google. So many files still there even after I uninstalled the app. I want the developers of this app to please remove unnecessary files from my store.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
Due to recent changes in the Shopify review display system, we only received your review after it went through a 24-hour verification process. When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Although the UI looks good at first glance, there's a lot of small bugs with this app when you start publishing your pages. For instance, the dropdown list sometimes glitches on certain mobile devices, and page animations is also buggy on different browsers.
Tried reaching out to support but they're useless. Tech team also has no clue what they're doing. Talked to support for an hour to see if they can help me solve these problems with no avail. Tech team also suggested solutions that don't solve the problem at all.
Stick with GemPages, they are much better.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app and support. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, I am also actively training our support team to enhance the quality of our support services.
I have taken the time to read through your review thoroughly. When we received your feedback, we immediately collaborated with our development team to create a detailed plan to improve our app and fix the issue you encountered. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. We value your business with PageFly, and we are committed to providing you with the best possible service.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
Lots of potential, but the platform is riddled with theme compatibility issues and the support was among the worst I've encountered from a Shopify app developer. If you are starting with a new shop, you may find this app offers the customizability you want. But if you rely on an unsupported third-party app for certain functionality, PageFly may not help you get things working.
Firstly, I would like to take responsibility for the poor experience you had.
I would like to apologize for the issues and the support service you encountered while using PageFly. I spent a lot of time reading your review. We set a high standard for ourselves, and we’re so sorry to hear this was not met your expectation.
After this issue, I will enhance our support team by improving our training program to avoid the same issues in the future. We also try to check the integration as you mentioned in the live chat.
Your business with PageFly is greatly appreciated. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager
What im designing in the APP doesnt reflect whats published live, very frustrarting. and their 24/7 chat doesnt work...so im not getting support.
On behalf of the PageFly Team, I am really sorry for everything that made you unhappy with our app. We feel so bad when you left us, really.
We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the live chat issue.
This is a lesson for us to improve our app a lot to make it easy to use for all users.
From the bottom of our hearts, we do hope that we will have a precious opportunity to assist you.
Best regards,
PageFly | Kate - Customer Success Manager
péssima atualização recente, dificultando 200% o acesso ao app, tem dias que nem abre pra você ter noção. Se tiver qualquer app semelhante mesmo que inferior a esse, teste ele.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app, especially the new version.
We hold ourselves to a high standard, and we regret that we fell short of your expectations.
We appreciate you taking the time to bring your concerns to our attention. To prevent similar issues from happening in the future, we are trying to improve our app to avoid the issues when you experience.
We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right.
We value your business with PageFly, and we are committed to providing you with the best possible service.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
21 mins to find out how to add an image, tried the live chat consultant and all he did was say how sorry he was to know how I feel and offer me links on 'How To' if it takes that long to find out how to edit something that basic then it's a hard pass.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app.
When we received your review, we immediately called you with the desire to send you our apology and want to have a chance to check the issues and fix all for you but unfortunately, we haven't heard from you till now.
We always aim to deliver a great experience to you, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I am training my support team to enhance the support quality and to avoid there won't be any support quality issues in the future.
We truly understand your feeling when the issues came and you had to spend a lot of your time with them.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
So there is no easy way to edit a page or import it? Even importing my theme I need to change the file format?
Hi SoHa Surf Shop representatives,
On behalf of the PageFly Team, I sincerely apologize for any negative experiences you had with our app. It deeply saddens us to know that you have decided to discontinue using our services.
We genuinely wish to have the opportunity to address and resolve any concerns you may have. We have reached out to you through various channels, expressing our eagerness to assist you, but unfortunately, we have not received a response from you thus far.
We understand that when using our app for the first time can present some challenges, and you had to spend a lot of time with it but from the bottom of my heart, we do want to assist you anytime to fix all issues you had. And along with that, we are committed to continuously improving both our app and support team to meet the demands of our users.
Should you choose to give us another chance in the future, we sincerely hope to have the valuable opportunity to assist you.
Best regards,
PageFly | Kate - Customer Success Manager
I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again.
They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry.
Very slow support response time.
I would like to thank you for such detailed feedback on your experience with PageFly.
With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager