Reviews (10,767)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing Shopify store aesthetics and functionality with its user-friendly interface and extensive customization options. They value the variety of templates and design elements that support tailored branding, as well as features like SEO optimization and mobile responsiveness that boost store visibility and user experience. The app integrates smoothly with Shopify, offering glitch-free performance. Exceptional customer support, available 24/7 via live chat, is frequently praised for its responsiveness and personal touch, greatly enhancing merchant satisfaction.
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Le panier ne fonctionne pas correctement depuis 15 jours et PageFly est incapable de réparer cela me renvoyant au créateur du thème qui me réponds que PageFly est entièrement responsable de ce bug et doit faire le nécessaire, or, personne ne semble compétent pour résoudre ce problème et la perte financière à cause de PageFly est conséquente, cette application n'est vraiment pas fiable et peut faire perdre beaucoup d'argent, le support n'est pas capable de prendre en charge correctement les bugs et de rendre compatibles leur application.
Je voudrais exprimer mes plus sincères excuses pour votre mauvaise expérience avec notre application.
Nous essayons toujours d'améliorer notre application pour garantir aux clients une expérience exceptionnelle, mais il est clair que nous n'y sommes pas parvenus. J'ai pris beaucoup de temps à lire votre avis et les conversations entre vous et notre équipe pour comprendre les problèmes. Nous nous sentions tellement mal que nous ne pouvions pas vous aider à résoudre complètement les problèmes à ce moment-là.
Nous comprenons vraiment à quel point l'expérience client est importante et c'est pourquoi, chaque jour, nous essayons sans arrêt d'améliorer notre application et notre équipe d'assistance. C'est une grande leçon pour nous de tout améliorer pour mieux vous servir et je souhaite vraiment que nous ayons plus de précieuses chances de vous aider à l'avenir.
N'hésitez pas à nous faire savoir si vous avez des questions ou si vous avez besoin de notre aide. Nous espérons toujours avoir une autre chance précieuse de vous soutenir et de vous aider à l’avenir.
Votre collaboration avec PageFly est grandement appréciée et j'attends avec impatience de vous répondre bientôt.
PageFly | Kate - Responsable du succès client
I uninstall this because my cart drawer stopped working and updating. Still bugged even on fresh theme.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
We sent you an email but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
very hard to use, very low features
Firstly, I would like to take responsibility for the poor experience you had and acknowledge that your 1-star review was completely justified.
I would like to apologize for the issues you encountered while using PageFly. It is our responsibility to investigate and provide the most suitable solution for all issues you have with us.
I really hope that you can give us another chance to assist you and check all issues you have.
We value your business with PageFly, and we are committed to providing you with the best possible service.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
Best regards,
PageFly | Kate - Customer Success Manager
I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again.
They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry.
Very slow support response time.
I would like to thank you for such detailed feedback on your experience with PageFly.
With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager
Customer support is like talking to a bot. I just want to upgrade my plan and its taken over an hour.
We’re truly sorry you had a bad experience and I want to express my sincere apology for everything that made you unhappy with our app and support. Thank you for letting us know about this.
Your feedback really helped us to know what we are doing and what we need to improve our app better.
For the issues you had with our app, I am sorry that the issues took a lot of your time and this is really frustrating for you. We did review this bug in our app and we were giving it the highest priority to make sure it won't happen in the future.
And you mentioned the support quality in the review, this is a big lesson for us to improve our support quality to avoid the unexpected experience in the future for you and other customers.
Last but not least, I do hope that we will have more precious opportunities to assist you.
Thank you for your understanding, and I look forward to hearing back from you soon. We are always there for you to assist you anytime you need us.
PageFly | Kate - Customer Success Manager
Sadly we have made a mistake and used this product to design the page on our website. Now they converted it for pages on our website and they charge you every month for keeping the pages active, which is ridiculous. I do not therefore recommend this product, use Shopify, to avoid this extortionate additional fee to your store.
I would like to send you my deepest apology for your bad experience with our app.
We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this. At that time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat.
We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team. This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. We always hope to have another precious chance to support and assist you in the future.
Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you soon.
PageFly | Kate - Customer Success Manager
When you update your theme to Shopify 2.0 all of your pages will be unworking. They can't help anything, even you unpublish all of your pages they will still break your page.
I would like to send you our sincere apologies for the issue you had with our app. We feel so sorry for this because we always aim for great experiences for the customers.
After we received the review, our Developers did check immediately and fixed the issue. I would like to thank you for giving us the opportunity to assist you.
For this issue, we will check and improve our app to avoid this issue in the future.
Please let us know if you have any questions or need help, we are always here to help you.
PageFly | Kate - Customer Success Manager
I USED TO HAVE 5 PRODUCT PAGES ON THE FREE PLAN WHERE HAVE THEY GONE ?!?!?! NOW IT GOES 1 PRODUCT PAGE FOR FREE, 2 PRODUCT PAGES FOR $20 AND 30 FOR $40 ?!?!?! WHAT IF I DON'T NEED 30 BUT I NEED MORE THAN 2 ??
On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied.
What you mentioned in your review is our change of the pricing plan 2 years ago. We deeply understand how frustrated you are but it’s our policy.
However, we really want to have another opportunity to assist you to do everything we can for you. Our team is always there for you to wait to assist and help you.
Thank you for your feedback, we have changed the new pricing model to make it more suitable for users.
https://pagefly.io/pages/pricing-plans
In the new price, we break down into packages to be more suitable for customers, we also get a lot of positive feedback about this.
On the side of our business, we always think of our customers more than ourselves. I also honestly share with you that since we split the packages, our revenue has affected a lot because customers who are in Platinum but they don’t use all the slots, they have downgraded to 40, 60 slots packages.
I simply want to share a little bit from our perspective to ask for your sympathy.
Please let us know if you need any assistance from us, it’s our pleasure to help you.
PageFly | Kate - Customer Success Manager
Used to be pretty good. Howerver, with frequent update, becoming more and more hard to use. Wrong desctructure, wrong style...Always need to refresh after we update the page's structure to see the changed page. It's not a good idea to do the version update before comprehensive testing.
On behalf of the PageFly Team, thank you so much for leaving very detailed feedback on your experience of using PageFly as well as your time with our support.
I read your review many times and I have noted down all your suggestions and recommendations because your feedback is very precious to us so we can know how we are doing and what we need to improve our app.
I also sent you an email to seek the chance to assist you with the feedback you mentioned in your review so I hope that you can kindly check and keep in touch with us.
Thank you once again for your review and I am truly looking forward to hearing from you soon.
PageFly | Kate - Customer Success Manager
Having to move pages to a new application. With no changes made, pages suddenly have strikethroughs in prices and text about a month ago. No idea how long it was happened on a particular collection page.
Now the banner image disappeared and was replaced with a random image.. Support teams have no good explanations on either of these issues that seem to appear absent anyone even logging into Pagefly.
The only issue the support team identified was that I shouldn't be using their autosave feature - that the application told me I should turn on. Because auto-saving might be changing my page and loading images that have never appeared? Makes no sense.
Bottom lilne, my page falls apart at random times and I can't afford the time to constantly check it to see when this happens.
CURRENT REVIEW: Pagefly forced a new release in the middle of a page build with no notice, so the work was lost. Trying to redo the work has been a two day nightmare. The hosting is now through Shopify and the product is so glitchy, what should have taken two hours is in day two of troubleshooting.
PRIOR REVIEW: Pagefly has made a huge difference in my ability to design a website exactly the way I want it. There are a few hiccups sometimes with the custom themes, but the support team is super helpful. This app has saved me a lot of "brute force" coding days!
Thank you very much for taking the time to share our thoughts!
It was a pleasure for me to assist you, and it makes me really glad to know that you're happy with our support.
As discussed, please don't hesitate of getting back in touch if you ever need any further assistance.
Wish you all the best for your store! :)
Lucian - PageFly team