Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design, variety of templates, and SEO-friendly pages. Many praise its responsive customer support and note an increase in store visibility and conversion rates. Despite some reported challenges, the app's continuous updates and improvements are well-received. The drag-and-drop functionality and responsive design options are also highlighted as beneficial features.

February 13, 2021

I installed PageFly and it destroyed my free Shopify theme (debut). I reached out and spoke with Gabriel in PageFly support. He tried to help me, but said there was a big issue and needed to contact a developer. I revoked PageFly's access to my store, bought a new theme and it fixed the issue. I am convinced that if you download the free version of PageFly that they intentionally make it "buggy" so that you have to buy their monthly membership to fix the issues PageFly created to the store during the install of the app.

Cayman + Company
United States
About 1 month using the app
PageFly replied February 22, 2021

Thank you for your feedback, we do appreciate your time with us and we really want to assist you if you give us the opportunity.
Regarding what you mentioned in your review about theme conflict issues, I would like to say that basically, PageFly works with all Shopify themes; however, each theme has its own working mechanism and they also run in different codes, therefore, with some themes, theme conflict issues can happen (between the theme and PageFly). The theme conflict issues don’t depend on which plans you are. And to solve these theme conflict issues, our Developers who develop PageFly need to check carefully to understand the working mechanism of that theme, and find the spots that we can add code to fix.
For us, no matter what plan the customer uses, we all support enthusiastically and carefully. We always try our best to give our customers the best-supported experiences no matter what plan you are on.

Please let us know if you have any questions. I would be grateful if we can assist you more in the future.

PageFly | Kate - Customer Success Manager

February 27, 2019

Wow - what happened?!

I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again.

Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly.

Such a waste of time - I'm looking into other editors and am likely going to make the switch.

United States
About 1 month using the app
PageFly replied July 13, 2022

Hi there,
I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied.

What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you.

We are always improving our app day by day and wish for another opportunity to support you.

PageFly | Kate - Customer Success Manager

December 31, 2020

Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here:
PageFly pricing explanation
What happens if I downgrade?
I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best,

Carpenter Core LLC
United States
19 days using the app
PageFly replied March 14, 2022

On behalf of the PageFly team, I would like to thank you for your detailed review.
We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve.

Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages.
In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page.
Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans

I also apologize for our email because it bothered you.
We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes.

We are always here for you when you need us.

PageFly | Kate - Customer Success Manager

Edited May 26, 2022

Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.

United States
18 days using the app
PageFly replied July 7, 2022

Hi there,

On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied.

Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time.
However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us.

We are always right here for you, anytime.

PageFly | Kate - Customer Success Manager

October 9, 2022

It took me longer to build a landing page on Shopify via PageFly than it took me to set up the entire store website. Total waste of time!

Claith & Bale
South Africa
18 days using the app
PageFly replied October 19, 2022

Hi Abigale Moller,

On behalf of the PageFly Team, I am sorry for everything that made you unhappy with our app. We feel so bad when you left us, really.

We really want you to give us a chance to check and support you. We also contacted you in all ways about this issue and expressed our desire to assist you but we haven't heard from you till now.

We truly understand our users might get difficulties when first using our app but when they get used to it, PageFly would definitely prove to be a powerful tool for them to customize their stores. Still, we will continuously try to improve our app and support team to meet users’ demands.

One day when you are back, we do hope that we will have a precious opportunity to assist you.

Best regards,
PageFly | Kate - Customer Success Manager

April 4, 2022

This is the worst page builder I have ever used in my life. I created my contact us page through Pagefly, but the customer's email could not be successfully sent to my mailbox. All the methods proposed by their customer service didn't work. And they asked me to clear the Chrome browser cache. I think this is the most absurd. This has nothing to do with browser caching at all. I tried it again with chrome on my second computer and safari on my mobile phone. And it doesn't work. It wasted me a few days. If you need a page builder, I strongly don't recommend pagefly. It looks like a semi-finished product. And customers are not professional, they can't give you a correct reply. This will only waste your time. Please consider carefully before using.

16 days using the app
PageFly replied July 13, 2022

On behalf of the PageFly team, I want to send you the deepest apology for everything that made you disappointed with us.

I'm very sad that you have a problem with our app and what frustrates me more is that the support team at that time couldn't help you fix the problem.
Reading your feedback, I feel your pain and this is my pain too. Therefore, after this, I have updated constantly our support training program to enhance our support quality to avoid the same issue in the future. Our development team is day by day improving the app.
We do hope that we will have another chance to assist you in the future.

Once again, I am sorry for everything and want to let you know that we are always here for you.

PageFly | Kate - Customer Success Manager

Edited December 1, 2017

I spent 3 days building my page and after an update of the software my backend page is completely destroyed and I cannot operate anymore on the page nor do any editing. I hope they will restore my page and I will be able to keep working on it otherwise stay away from this app!

Farmacia Aliberti
13 days using the app
PageFly replied July 14, 2022

Thank you for leaving a detailed review for us.

Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user friendly.

Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you.

PageFly | Kate - Customer Success Manager

August 30, 2018

Just another app that promises FREE but severely limits what you can do. If you're going to pay for a page builder app, there are far better ones out there.

United States
13 days using the app
PageFly replied July 14, 2022

I would like to thank you for such detailed feedback on your experience with PageFly. In the Free plan, you can use all elements and features, and you can create one page for each page type.

We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.

We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help.

PageFly | Kate - Customer Success Manager

Edited March 30, 2018

I think im really good at figuring things out, and I wanted to move the landing page I had built in to a simplified version with Pagefly. Dont Do It. The edits don't apply between views (desktop, mobile, tablet) and it's super frustrating.

9 days using the app
PageFly replied July 14, 2022

Hi there,

We do appreciate your feedback on the App Store. Your feedback helps us to know how we are doing and see the issues of our app to improve it better and better.

We are so sorry for the inconvenience and issues you have encountered with our app. Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user-friendly.

With PageFly, customer satisfaction is always our number one priority and we always try to make this.

Your recommendations and suggestions are always welcome and appreciated.
Please let us know if yo
u have any questions or recommendations for us.

PageFly | Kate - Customer Success Manager

October 25, 2017

I tried a number of times to reach out and ask for help with a fairly simple problem, with no response. I'm looking for something else. Documentation is a bit thin.

Secret Storage Books
8 days using the app
PageFly replied July 22, 2022


I would like to send you our sincere apologies for the frustrating experience with us.
We apologize that our service did not satisfy your expectations.
The very first time of creating and developing was a time when PageFly was still lacking support.
Over the years, we have been improving our support service in both quantity and quality. Currently, our support team is available 24/7/365 whenever you need us.

Along with this, we also improve our app performance to make it run smoothly.

Moreover, we also updated our Help Center and Video tutorials to cover fully almost everything about PageFly.

I wish we will have a chance to support you when you are back.

PageFly | Kate - Customer Success Manager