Reviews (12,107)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive customization capabilities and user-friendly drag-and-drop interface, allowing the creation of unique, visually appealing pages without coding. It's praised for boosting conversions through tailored landing and product pages and offers responsive designs that work well across devices. The app integrates smoothly with other tools, and the support team is responsive and knowledgeable, providing 24/7 assistance.
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#Nothingworks After the new update nothing works. Thank you..... I use Pagefly for a long time and it was very useful but i dont know why you make this many changes without testing it in a beta.. Everything is buggy.. dont work.... realy frustrating
On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and everything that makes you feel unsatisfied.
Even though our team tested the new version before releasing it but there are many bugs, we are truly sorry about this.
All of us don’t want this issue to happen, we totally understand your feelings and this is also our pain. I would like to thank you for all of your timely feedback.
Our whole team is nonstop trying our best days and nights to fix all the issues and bugs that the app causes. Many of them were fixed.
We will bring you an excellent version as soon as possible.
Please let us know if you need any assistance from us, it’s our pleasure to help you.
PageFly | Kate - Customer Success Manager
makes beautiful websites that does not load. dont put any hardwork here. Big and critical flaw in product image delivery, and their CDN script makes massive delay for download. NOT IMPRESSED. I will have to use it because I have made a lot of pages here now.
I would like to send you my deepest apologies for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.
At the time you gave us the review, we felt so thankful because you still gave us chances to support you via live chat.
We truly understand how important the customer experience is so everyday, we have been trying nonstop to improve our app and support team.
This is a big lesson for us to improve everything to serve you better and I really wish that we will have more precious chances to assist you in the future.
Please don't hesitate to let us know if you have any questions or need our support. I wish you all the best!
PageFly | Kate - Customer Success Manager
Wow - what happened?!
I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again.
Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly.
Such a waste of time - I'm looking into other editors and am likely going to make the switch.
Hi there,
I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied.
What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you.
We are always improving our app day by day and wish for another opportunity to support you.
PageFly | Kate - Customer Success Manager
After just spending an hour working on a landing page and then the page going blank and not saving, I can't say I like Pagefly at all.
On behalf of the PageFly Team, I would like to send you the deepest apology for any inconvenience and issue you had with our app. We hold ourselves to a high standard, and we regret that we fell short of your expectations.
Our goal is to always provide our customers with an exceptional experience, and we are disappointed that we did not meet your expectations. We feel so grateful that you take the time to bring your concerns to our attention.
When we received your feedback, we immediately collaborated with our development team to check the ticket and try to contact you with the hope to fix the issue for you but we haven’t received any response from you yet. We take your concerns seriously and are committed to making the necessary improvements.
We understand the frustration and inconvenience you faced while dealing with the issues, and we want to do everything we can to make things right. I hope that you can give us another chance to assist you to check the issue for you.
We value your business with PageFly, and we are committed to providing you with the best possible service.
I look forward to hearing back from you soon.
Best regards,
PageFly | Kate - Customer Success Manager
Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here:
PageFly pricing explanation
What happens if I downgrade?
I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best,
Richard.
On behalf of the PageFly team, I would like to thank you for your detailed review.
We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve.
Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages.
In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page.
Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans
I also apologize for our email because it bothered you.
We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes.
We are always here for you when you need us.
PageFly | Kate - Customer Success Manager
Have tried this app off and on over the course of a few months and I think it might be getting worse.
If the app worked it would be great but unfortunately has very many issues.
Causes my browser and sometimes computer to crash.
Will randomly make changes after saving.
Difficult to arrange between formats.
Have to constantly check site because it constantly changes by itself.
If you don't save after every adjustment then it freezes up and lose all your work.
I wish this site worked without flaws but would not recommend downloading.
Maybe if there was a paid version it would work.
I want to send you our deepest thanks for such detailed feedback on your experience with PageFly.
We always aim to bring great experiences to all customers and we are gutted when we did not meet your expectations.
But thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.
We deeply understand how important customer service is so I always train my team to enhance support quality to make sure that if you give us another opportunity. We will assist you carefully and enthusiastically. We are always here for you.
PageFly | Kate - Customer Success Manager
Worst customer service I've ever had attempting to fix an URGENT issue!!!! I have a live landing page where the "purchase" buttons were not working and it's been 72hours + many emails and they haven't even... I don't even know what they are doing... It's a Sh*&%t show. FYI- If you're in the US their help desk with developers to look at your issues are in, I believe in England. You better be up early or up late to get assistance. I'd use shogun or a different builder. Horrible... I'm going to pay a developer to figure out what is wrong then i'm moving off pagefly. F- this... Yes I'm peaved... I'm loosing $$$ and it's like there is no urgency on their end.
Hi there,
On behalf of the PageFly team, I would like to apologize for the inconvenience you have had and for everything that makes you feel unsatisfied.
Thank you for giving us the opportunity to assist you when the issue came and I am so sorry we did not solve the issue at that time.
However, I am happy to know that the issue is finally fixed. And I want to let you know that you are our priority and we are always willing to help you when you need us.
We are always right here for you, anytime.
PageFly | Kate - Customer Success Manager
this app is the biggest nightmare. when driving lots of traffic to my store I get all kinds of bugs, support is not responding.
On behalf of the PageFly team, I would like to thank you for such detailed feedback on your experience with PageFly. We feel so bad that you had issues with our app and support, from the bottom of our hearts, we would like to send you a sincere apology.
We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.
We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help.
PageFly | Kate - Customer Success Manager
I spent 3 days building my page and after an update of the software my backend page is completely destroyed and I cannot operate anymore on the page nor do any editing. I hope they will restore my page and I will be able to keep working on it otherwise stay away from this app!
Thank you for leaving a detailed review for us.
Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user friendly.
Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you.
PageFly | Kate - Customer Success Manager
Just another app that promises FREE but severely limits what you can do. If you're going to pay for a page builder app, there are far better ones out there.
I would like to thank you for such detailed feedback on your experience with PageFly. In the Free plan, you can use all elements and features, and you can create one page for each page type.
We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.
We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help.
PageFly | Kate - Customer Success Manager