Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and seamless integration. It's praised for features like a drag-and-drop editor, customizable templates, and advanced SEO tools. Merchants value its mobile responsiveness and the ability to create engaging content. Despite an initial learning curve and potential impact on theme code, it's seen as a valuable tool for creating professional, high-converting pages without coding skills. The app's performance, continuous updates, and 24/7 customer support are also highly commended.

Edited August 16, 2018

STUPIDLY FLAWED! Half the time you type directly into text boxes, hitting "S" or "D" in a usual sentence wrongly initiates shortcuts for Save and Duplicate. So the page stops and reloads, or your current section clones. Either way, it ruins typing for 6-8 seconds and you have to reload to keep typing a word with the letter S or D. It's a minor glitch, but a major hassle. It gets VERY frustrating VERY fast. Support were no help. Having to copy and paste sentences into the app is tedious but necessary.

The Birds Eye Club
2 months using the app
PageFly replied July 22, 2022


On behalf of the PageFly team, I would like to send you a sincere apology for your bad experience with us and the result is a 1-star review on App Store.
We take this very seriously as our shortcomings and this is also a huge encouragement for us to improve PageFly day by day.

Since the day you left the review for us, all members of all teams have been trying so hard to improve our app to enhance the performance as well as the support team.

We truly understand how frustrated you were at the time of the issue happening.
We always hope that one day if you come back, we will have more opportunities to assist you.

We wish you all the best!

PageFly | Kate - Customer Success Manager

February 27, 2019

Wow - what happened?!

I started using Pagefly about a month ago and was so happy with how easy it was to make pages look about 100x better than the standard Shopify styling. That all changed when they released a ton of updates - NOTHING WORKS ANYMORE. I have changed the SEO for several pages multiple times, only to find it has reverted back to the template text. Font colors won't display correctly (e.g., shows as gray even though I have selected white), despite the editor showing that I have selected the appropriate color. I have had to redo entire complicated sections piece by piece in an attempt to get things to function correctly again.

Yes, there is a chat function - however, it takes FOREVER to get a response. Not exactly user friendly.

Such a waste of time - I'm looking into other editors and am likely going to make the switch.

United States
About 1 month using the app
PageFly replied July 13, 2022

Hi there,
I am totally sorry for everything that has happened and made you have an unexpected experience with us. We had a chance to assist you but it’s clear that we failed to make you satisfied.

What you mentioned in the review, I understand and I have to say that sometimes, theme conflict can override PageFly settings so I wish if we have another chance, I and our team really want to assist you.

We are always improving our app day by day and wish for another opportunity to support you.

PageFly | Kate - Customer Success Manager

Edited September 30, 2018

I've KEEP having issues regarding their sliders. I don't know how many times they've fixed it only for it to break again and again.

They are potentially the cause of my product viewer photos being messed up as well. Product Photo viewer on product page has photos capped at 300px, causing them to be very blurry.

Very slow support response time.

United States
About 1 month using the app
PageFly replied July 22, 2022

I would like to thank you for such detailed feedback on your experience with PageFly.
With the aim to bring great experiences to all customers, we always listen and collect feedback to improve. And thanks to your feedback, over many years, we have been trying our best to improve the PageFly app as well as support quality.

We deeply understand how important of customer service is so I always train for my team to enhance support quality to make sure that if you give us another opportunity, we will assist you carefully and enthusiastically. We are always here for you.

PageFly | Kate - Customer Success Manager

July 1, 2021

Customizing the page is so difficult. I kept trying to edit a single page for a couple of hours then gave up and uninstalled it.

TechLine Stores
About 2 hours using the app
PageFly replied July 12, 2021

I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.

And I do understand your feeling at that time when you had issues with our app and I wish that you contacted us via 24/7 LiveChat so we can assist and support you.

Along with this, I am going to work and discuss with our development team to improve our app to make it more user-friendly.

After calling you to ask about the issues, we really want to have a second chance to support you.

We hope to see you and assist you one day.

PageFly | Kate - Customer Success Manager

Edited March 31, 2020

Update: Do not ever use this app if your store comes with other plug-in and requires customization. They crash your whole website. After they made amendment, homepage is broken, product details were missing. First thing they will do is to deny deny deny. With poor attitude, talking to me in all capital letters. Horrible experience.

We decided to uninstall this app even though the page design already took us weeks to do. It's just a waste of time. We would undo everything we made on Pagefly.
Installed the app, designed several product pages which took me weeks to do it. After publishing the pages, we found that hitting add to cart button does NOT refresh cart content. CS@Pagefly told me it's my theme's problem after a couple of seconds, which the theme we've been using for months already and never ran into any technical problems.

Well done. App features are nice but CS quality ruined everything. Consider hiring a more sensible team would help improving on your ratings.

Vivien Yeo's Beauty Store
Hong Kong SAR
5 days using the app
PageFly replied July 7, 2022

On behalf of the PageFly team, I am sorry for everything that has happened and made you unhappy with our app and support. We did check the conversation very carefully and we totally understood your concern and feeling when issues came.

Day by day, we have improved the PageFly app and developed more features and tried more solutions to make the app work more smoothly.

Along with this, we will train our support team to give them more experience to serve you better.

Thank you for all your feedback and we really appreciate it.
We are here when you need us, anytime.

PageFly | Kate - Customer Success Manager

Edited March 30, 2020

Poorly coded, does not work on Internet Explorer and after I have deleted the app it left its code at the website.

4 days using the app
PageFly replied July 13, 2022

Thank you for your feedback for PageFly. Thanks to your feedback, our development team improved PageFly better.
In our app, there is an option that removing codes if you uninstall PageFly from your store, this will help to avoid the issue you mention.

However, currently, PageFly doesn’t support to work on IE browser because IE browser has stopped working this year and since its old working mechanism, PageFly cannot work on it and this is what we do hope that you can kindly understand for us. Moreover, the current user demands on IE is not much and this number is very small.

Once again, I am sorry for anything that made you unhappy and we are always here when you need us.

PageFly | Kate - Customer Success Manager

August 30, 2018

Just another app that promises FREE but severely limits what you can do. If you're going to pay for a page builder app, there are far better ones out there.

United States
13 days using the app
PageFly replied July 14, 2022

I would like to thank you for such detailed feedback on your experience with PageFly. In the Free plan, you can use all elements and features, and you can create one page for each page type.

We really value your opinion and this helps us to know what we are doing and give us more encouragement to improve PageFly better and better. We’ve just taken your thoughts and opinions to heart and we would love to make things right to meet your needs so feel free to reach out to us with any suggestions you wish to share.

We are always looking forward to your more suggestions and recommendations and we hope that we can help you anytime you need so feel free to contact us if you have any further questions or need help.

PageFly | Kate - Customer Success Manager

January 26, 2021

Deleted the app and still need to remove ALL coding by myself manually. This is a complete no go! So much work for me now. Also you can only use mailchimp for email actions like newsletter signup on their pages. Very bad app.

Two Wheels to wrap
19 minutes using the app
PageFly replied February 22, 2021

On behalf of the PageFly Team, thank you for giving us a review on the App Store.
Regarding what you mentioned in your review about uninstalling PageFly, we do understand that this is not easy work to do because it relates to code. However, we provide a very detailed video tutorial on how to do it, you can check it https://www.youtube.com/watch?v=JXglWmBZiD4&t=4s
And our support team is always willing to help you with all tasks.
What you mentioned in your review is the email actions like newsletter signup, we do have MailChimp and Klaviyo, you can check them. To collect customer emails, we also have Customer and Contact Forms.
Please come back to the live chat from the application so we can continue working on the issue there?

Your business with PageFly is greatly appreciated and I will be looking forward to hearing back from you.

Best Regards,
PageFly | Kate - Customer Success Manager

January 23, 2021


Nightshop De Polder
20 minutes using the app
PageFly replied July 7, 2022

Hi There,
When I received your review, I really wanted to know the reason for this review but it’s apparently hard for me to understand why you left a review like this.

I was trying to contact you but I could not. I also checked and saw that you installed PageFly and uninstalled it after a few minutes.

We would really appreciate it if you can give us an opportunity to understand the reason and assist you. Thank you.

PageFly | Kate - Customer Success Manager

Edited December 1, 2017

I spent 3 days building my page and after an update of the software my backend page is completely destroyed and I cannot operate anymore on the page nor do any editing. I hope they will restore my page and I will be able to keep working on it otherwise stay away from this app!

Farmacia Aliberti
13 days using the app
PageFly replied July 14, 2022

Thank you for leaving a detailed review for us.

Since the day you left the review, we have been working continuously to improve PageFly to develop more functions and features as well as to make it more user friendly.

Our support team is always trying to bring a better experience for customers. If you need our support of PageFly, feel free to let us know via live chat. We are always available for you.

PageFly | Kate - Customer Success Manager