PageFly Landing Page Builder

Sono un utente di lunga data di PageFly su Shopify e inizialmente ero soddisfatto delle funzionalità. Nel corso del tempo però ho riscontrato diversi problemi che hanno influenzato negativamente la mia esperienza.

Purtroppo, nelle ultime tre interazioni con l’assistenza non è stata in grado di risolvere i miei problemi con l’app. L'ultima è avvenuta proprio oggi, quando ho cercato assistenza per un problema con il customer form.

Quando un cliente si iscrive due volte al form (ad esempio, una volta da una landing page e una volta alla newsletter oppure a due landing page diverse) anche a distanza di giorni, riceve un messaggio di errore anziché la conferma dell'avvenuta iscrizione.

Ho immediatamente contattato l'assistenza clienti di PageFly sperando in una soluzione tempestiva.

Ho fatto tutto il possibile per risolvere la situazione, contattando sia il supporto di Shopify che quello di PageFly. Il team di Shopify ha confermato che il problema risiede nell'app PageFly. Trovo inaccettabile che un cliente non possa iscriversi nuovamente alla mailing list senza ricevere un messaggio di errore. Questo non solo è frustrante per i clienti, ma danneggia anche la reputazione del nostro negozio.

Ho testato personalmente la stessa procedura su altri negozi Shopify e landing page create SENZA PageFly, e in nessun caso ho riscontrato un problema simile. In genere, l'email di benvenuto viene recapitata nuovamente, o viene visualizzato un messaggio di conferma.

In conclusione, PageFly si è rivelato inutilizzabile per le esigenze del nostro store a causa di questo problema persistente. Spero che l'assistenza possa risolvere queste criticità al più presto per migliorare l’utilizzo dell'app. Al momento, purtroppo, non posso consigliare PageFly a chiunque cerchi una soluzione completa per la creazione di pagine su Shopify.

pagefly is great app, we build all our product landing pages on through this app on all 15 stores. its easy to use, and support is 24/7 there to help if any questions.

thanks!

I want to give 6 stars, but only 5 exist ! PageFly Support is not only for basic or starting, but really with you and your goal, together. They quickly understand, ask the direct question to go pro to what you can do with many and many features they offer large area of tunning. I'm glad to use PageFly ! (BELGIAN)

The app is perfect to customize your store. In case of problems, the support answers within a few minutes and helps to solve the problem. Thanks

Highly recommended!!!
Why? This is a very good landingpage builder, with a huge flexibility in terms of addons, and also have a very quick 24/7 responding customer support that helps solving every tasks and even code to solve individual issues. Have never experienced that before. Awesome! I'm not kidding.

I was a bit lost at the beginning but Cookie promptly helped me on the Chat section. She gave me very clear indications with a email video. I can't wait to use it. Thank you Cookie

One of the best page builders on the market. Intuitive and easy to use. Gives you flexible way to customize your layout. Very good and fast technical/customer support too.

I love PageFly, they allow me to make my website look just like I want to. They have great customer service, I had a big problem with my Google Analytics Tag and out of many other chat specialists Ysac was so helpful. Help me and solved my problem. % stars for Ysac.

GO OUT if you have a BIG STORE. This only works for amateurs stores or with LOW TRAFFIC due problems resolution are too slow and there is PLENTY OF BUGS. IF you manage a BIG STORE... YOU'LL BE IN TROUBLES. NEW UPDATE 16th. April................................ The message received by operator speak it selfs........................." I'm still waiting for a response from our development team. As you may already know, the don't work on weekends so we may have to expect some delay in their response. (to do a find a replace text due users cant do it, and operators intermediate either) They have already been notified about your issue, and will reach you back as soon as possible. My sincere apology for the inconvenience. Your patience is much appreciated Update 16th April. Things are getting worst every day. Operators that don´t have the tools to assist customers after the new update realized by this company recently. Support replies fast.. yes BUT in 80% almost in cases we've received a message that they need forward the issue to the dev team and thats means 24h or MORE! We've discovered new incompatibilites with some apps installed that before their updates works perfectly. Now... NOT ANYMORE. For example, we use WISHLIST and there is a proper code in EVERY PAGE of us. Now, after PageFly Last updates code is not working anymore and we're tired to get always the same message: "Please allow me a couple of mins to see if I can reach anyone from our developmeant team to check on this issue"... and after a day still waiting that dev team will be cappable to do a "find a replace" code in theme... delaying obviously and getting harm seriously by this company. Please, just be careful if you have high traffic due in crash case.... you'll not get the help that you really need ON TIME. Operators are like robots forward 80-90% issues and getting waiting even Platinum customers as us. Let´s see what's next. :( Update 14th April. Sorry but can still voting even neutral due there is repeated issues. Also DEVELOPER team only works a few hours a day (free for 5pm! until next day). So.. if you need assistance on important matters, as for example your homepages has lost styles... simpley, you CAN´T and need to wait between 12-72 hours due weekends it does not works. GREAT! :( Now, for example is 2 pm here in Mexico BUT there is no one available until midnight so... = we can´t continue working because there is some stuff that must to be solved by tech team as, for example, try to figure out (really) why styles are losing everytime we made some modifications now on the new editor. MAN! If you want to run a GLOBAL business you have GLOBAL workers working for you anytime. And, even the support is pretty good for all most cases, you can´t be totally stopped due there is something that only is possible to fix for someone that only works from monday to friday a few hours. You have a lot of customers, your costs to increase your developer team will be rewarded with a (real) quality customers services and also helps A LOT to your customers don´t get stopped due there is something that it does not works at should be. (even repeated issues) Anyway... good luck! You're gonna to need it. Another customer affected by the last PageFly updates.............

Great app and amazing customer support. Always respond quickly and willing to help out with any issues.