Paloma: Sell in Instagram DMs

Selling directly to your customers helps increase conversion rates, driving growth for your business. We’re here to help with automated, 1:1 sales conversations in Facebook Messenger and Instagram DMs. With Paloma you can set up experiences to capture leads, sell your products, and learn about your customers.

Generate Quizzes with Our Templates and Resources

Don’t know where to start? No problem. Our template library will help you get started with quizzes, guides and consultations for different product types, categories, AOVs, SKU counts, and customer types.

Just update the content to better sell your product, and keep up with our resource checklist for tips and tricks.

Dynamically Match Customers With Products

Drag and drop products to associate them with the responses customers can choose from, and Paloma will do the rest.

As customers navigate the conversations, we’ll automatically filter customers to the right products based on their responses.

Personal shopping just got way easier.

Measure Results with Full Funnel Performance Views

See how far customers get in your sales conversations, what products they click on, and if they’re adding to cart or purchasing.

Sales data is available at a glance and for each conversation.

Gather Customer Data & Insights

Customer’s answers are tagged onto their profiles, so you can learn about different breakdowns of your audience – what their favorite colors are, style preferences, flavor preferences, size needs, or anything else you ask.

Capture Leads from Ads, Links, Keywords and Direct Messages

Now that you’re open for one-to-one selling, help customers get to your conversations.

Paloma conversations can be linked to from Ads or URLs, Social Posts, Keywords, On-Site chat plugins, and customers who directly message your pages.

Manage Unexpected Messages & Handover for Customer Support

If a customer sends a message after a conversation, seamlessly acknowledge and handover to your support team to respond through their support management platform, whether that’s the Facebook Page Inbox, Gorgias, Zendesk, Clarabridge, Sprout, Kustomer, or anything else.