Reviews (21)

Overall rating
4.3
Counts per rating level
  • 86% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 10% of ratings are 1 stars
April 5, 2025

No accountability or ownership - DO NOT TRUST
I use their deposit/preorder app on Shopify and when I had an issue with orders they ended up charging my customers a whopping $38,000 USD Months in advance !! I had to refund every cent to my customers but I was left with $965.50 in Shopify credit card fees and the app refuses to reimburse me anything even though it was clearly their fault.

E & C Creations
United States
Over 2 years using the app
Edited November 1, 2023

Update: after more than a week of trying to make this app work for me the way I wanted it to, it wasn't to be. The support team was very responsive and willing, but after a couple of successes and a few more failures I had to draw the line as it was taking too much time to sort out issues with the app, and causing frustration for me and my customers. Has potential, but didn't work for my site I'm afraid.

A couple of hiccups just after set up, but the Panda PreOrders team was straight onto it and sorted things out for me very quickly.
I've tried a couple of other backorder apps with not much success. I did find one that I used for a while that was awesome but it became unavailable. Panda Preorders is almost as good and has a couple of additional features that I appreciate, so I am happy so far. And the price once you go past the free threshold seems very reasonable indeed, even for my very small business.
I plan to update this review once a few backorders have come in.

Harbour City Dog Gear
Australia
About 1 month using the app
May 6, 2023

I've been searching for the perfect Shopify pre-order app for a while... and finally I think I may well have found one! Works right out of the box with an easy interface. Looks great on the front end too, and Shiv was able to make a tweak in the code to satisfy my OCD tendencies. All in all, highly recommended!

Simon's Collectibles
United Kingdom
1 day using the app
June 17, 2022

The app does exactly as described and is simple to navigate. Amazing and responsive customer service also!

Caramela Jewelry And Accessories
United States
About 8 hours using the app
WHMCS Global Services replied June 17, 2022

Thank you for the fantastic review! We're glad you like the app and will work hard to improve it.

Best Regards

May 4, 2022

App does not even load. Not sure why it is even available. Literally, nothing happens other than a dancing Panda.

Long Island City Kleaners (LICK)
United States
7 minutes using the app
WHMCS Global Services replied May 5, 2022

I'm sorry for your experience.
If PreOrder is not showing at frontend then it may be the reason that you have not enabled the shopify app extension that we have updated after shopify latest release .
I wish you could have reach out to us via chat or contact us mail, our technical team is always available to assist.

July 18, 2022

Certainly the best pre-order app. I tested other pre-order apps, and Panda Pre-order was hassle-free and easy to configure and customize. It has the same functionalities as competitors and handles better customization when working on languages other than English. It has some minor things to be corrected. For example, the product picture badge doesn't appear on the product pages themselves, and I had to contact support to get the app working out. Support was quick and very effective to solve my issue, so no complaints there.

mountainFLOW Japan
Japan
10 days using the app
September 20, 2022

This is a fantastic free app that does exactly what I need it to do. Shiv was able to provide super fast support almost instantly when I needed it. Highly recommend!

Daisy & Willow Children's Boutique
Australia
3 months using the app
June 1, 2022

We are with the app first days but so far it fills all our needs to run pre-orders and display product before we know when the stock comes with coming soon feature.
The app support is really helpful. This app has clashed with another preorder app we were using before but Panda Support sort out the issue immediately.
And we love that app is free of charge.
Good job Panda team, please, keep the high standard you've set.

Volleyballshop.com.au
Australia
3 days using the app
WHMCS Global Services replied June 1, 2022

Thank you for taking the time to share your thoughts with us and the rest of the community. We're grateful to hear that you're enjoying with Panda Preorder. We appreciate you taking the time to provide us with feedback.

We wish you and your business the best of luck!

August 31, 2022

Not only is Panda Pre-Order far easier to use and customize than other pre-order apps out there, but their customer service is super responsive. Oh, and it's completely F-R-E-E. Thank you!

HonchoPGH
United States
About 16 hours using the app
February 22, 2023

Shiv was amazing - helped us with the installation and resolving some technical issues plus customising some of the features for the partial payment function. Super efficient and super friendly!

Prickly Thistle
United Kingdom
8 days using the app