Parcel2Go , 18 reviews

You get what you pay for, no support for lost or late parcels and absolutly no support contacts. They will also bill you any back or additional charges after the event. Use at your own risk!!

This is a ok and workable free solution. Is not as intuitive as other apps but speeds up the process so I guess its got it's place among other apps in this store. Saying this - it definitely needs improvements and more thought.

Smart send is awful to use, I still have no idea how to actually send things. It doesn't talk back to shopify so I'm better off booking orders manually
It doesn't show the correct price for the order, so customers end up paying more taxes as there is no way to edit the shipment value once imported.

Very easy to use and a better site than the one we are currently using. We has to find another provider as just before Christmas during our busiest time nearly all of the couriers were no longer available and the prices to send the parcels nearly doubled. We contacted them immediately and was advised that these were the only options. We tried them again after the Christmas but the same happened.

The first couple of weeks were OK. After this, the integration began sporadically failing to pull through orders at random - all orders missing from one date, two or three missing from others but with no pattern and completely at random resulting in missed orders, customer complaints and alot of admin to rectify. I attempted to use the CSV function to work around it after getting no support from Parcel2Go only to find endless issues resulting in data still not being transferred as the Shopify CSV and Parcel2Go mapping would simply not work together no matter how many edits I made.

Prices shown for certain couriers became totally inaccurate to the point that once I had applied shipping showing at around £4 per package and reached checkout, the cost skyrocketed to between £30-£50 per package, resulting in having to start the process over again with alternative options. Set parcel sizes would not apply as they should have, order addresses that were accurate and correct would show faults that had to be manually edited despite being completely fine. All of this meant that a supposedly simple and timesaving process that should have taken minutes ended up taking hours. Live chat offer no solutions, they just tell you to email the help address - emails went totally ignored, literally no response at all, for almost two months now. Filed a refund request to withdraw my balance from prepay to go elsewhere, also ignored. Chased it up and received confirmation of the refund request and the money was removed from prepay but not refunded. Chased up again, was told it had been processed just fine and that it would be another 2-3 business days to receive to refund- this came an went and still no refund, money still not accounted for. Several interactions to chase this up and still just being endlessly told it's been referred to the refunds department.

I hugely regret using this integration, it has caused so many problems which have taken significant time and admin to resolve with absolutely with no care or help from Parcel2Go.
Having spent the better part of £1k through them and being invited to the 'VIP' program (which promises alot but in practice is essentially the same as a.regular account), I had hoped the support would atleast be decent at a basic level and that issues would be raised and resolved. As soon as I actually get my money back, firmly secure in my PayPal, I will be deleting it.

We have been using parcel2go for a few years. Although there were some incidents in the past, over all service is good.

Okay as a free solution but not brilliant. A bit strange that orders are imported as sales on individual items, so multiple item orders are split up and you then have to group them together in Smart Send before sending. The process is made more frustrating by Smart Send not importing order numbers. Once an order is complete Smart Send can mark it as despatched in Shopify, but annoyingly, doesn't trigger the sending of Shopify shipping confirmation emails. I did email support on this but didn't receive any response. On the plus side, the prices are very good, but ultimately, I have chosen to pay a bit more and have a shipping solution that actually works logically and correctly and that gives better support.

Just install and my shopify and amzon work good with one click i was setup on amazon .. www.army1157kit.co.uk