Reviews (39)

Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
Edited November 24, 2023

From our experience of working with Passport the company felt like a scam. Only few of our shipments arrive on time. Often they are 3-4 weeks late and several never arrived. The tracking gives almost no information about the whereabouts of a package. And the shipments go out with shipping companies nobody has ever heard of: Amarex, Fleet Optics, Colis Prive. Who are these companies? Passport, have you ever heard of Fedex or UPS?

Alix of Bohemia
United States
11 months using the app
August 22, 2023

I've been using Passport for over a year and am satisfied with the functions of the app and the overall service. Customer support is easily accessible when necessary, and communication is smooth.

Wad-Free® by Brayniacs LLC
United States
Over 1 year using the app
November 14, 2022

Since using Passport, we're getting better shipping rates than ever before, which really helps us as a start-up company looking to manage operational costs. The onboarding process was quick and easy. Plus, a great customer service team. They really are a pleasure to work with!

MonBaby Baby Sleep Monitors
United States
Over 1 year using the app
August 22, 2023

I love how seamless this app is and the amazing customer support we get working with this company. They are very responsive and actually get on calls with you which seems almost impossible with other apps we have. Passport has helped with our rates, shipping transparency, and overall site conversion. I definitely recommend.

Tushbaby
United States
Over 1 year using the app
September 8, 2023

We are a small business co-founded by a celebrity so we get some interest and recognition abroad - While we're still working on expanding, Passport makes it MUCH easier to do it seamlessly with our 3PL (the integration was easy too!). The sales and support team at Passport have been lovely and they allow us to focus on the customer experience, and not get hampered down in logistics issues and costs. They're so great, I forget we ship internationally sometimes (in a good way!).

LoveSeen
United States
About 1 year using the app
May 8, 2023

Very happy with Passport, first used them when we used a fulfillment centre and kept bugging them until the launched a small business option when we move fulfillment in house. We were so happy when they did. They hepled set everything up and are very responsive if we have a problem. It has made international fulfillment so much easier and takes the worry out of charging the customer the wrong price.

Awoo
United States
About 1 year using the app
May 8, 2023

So far I've been really happy with this service. Shipping to Europe had become almost impossible and this is a great solution!! The set up and customer service have been great so far.
Thanks for providing this solution to a big pain point!!

Simply Breathe
United States
12 months using the app
August 25, 2022

This app is amazing for my business. We wanted to go live with international at launch but didn't have a clue where to start and this Passport app makes going live international completely frictionless! It is easy to setup and even easier to use. Kudos to you Passport!

throwing-doubles
United States
10 months using the app
May 9, 2023

Passport App has made my international shipping experience much better and easier. 100% recommended!

Unique
United States
9 months using the app
December 27, 2022

So far, so good. Passport was very easy to install and set up (just two steps). We're just getting going with international shipping, but Passport is instrumental in allowing us to do so easily and seamlessley.

Better & Better
United States
9 months using the app