Wholesale Hero B2B Pricing

i love the functionality of this app. works best if your a whole sale customer. the improvements i would suggest is allowing tier prices to be updated using cvs file. overall love it and The concept is simple. Customer service was responsive and helpful.

24/01/2024. This app has been a rollercoaster of ups and downs.

When I first downloaded the app in Autumn 2023, it did not work for an extended period of time whilst I was paying for it. Customer service was initially poor until my complaint got through to Hemadri, who has been excellent throughout. Hemadri has been responsive, kind and quick to try and get the issues resolved.

However, there are a lot of issues. I have lost count the number of times the app has not worked. I need custom pricing for each of my customers for the same product. This custom pricing often fails to apply once the customer gets through to checkout.

I had an issue last week which was initially said to be working fine before it was resolved and then this week, I had the same checkout issues but on mobile IOS, which caused further issues. The app is unfortunately not reliable at this point of time and I would not rely on the product if you will be having large numbers of customer orders.

Although, I do believe the app will eventually be reliable, they do attend to the issues and make an effort to resolve them, despite there being endless issues. For the time being, I will continue to use this app in hopes that it will function better as the customer service from Hemadri has been fantastic. When the app works it is a great addition to the website and really does help with businesses in the B2B market.

The app has a good range of functions at a fair price/performance ratio.

We sell cosmetic products to end consumers and offer B2B access for registered beauty salons, which can buy from us in the protected area.

To be honest, I had already thought about removing the app because fonts were being loaded from Google and a CSS file was manipulating my design without me being able to influence it. Customer support put me off for a long time and didn't offer a solution.

But why am I giving this a 5-star rating? A few days ago, I was contacted by support, I pointed out my dissatisfaction and the old case again and this time they took very good care of it and solved the problems for me as well as for all other customers. So in conclusion, my recommendation.