Wholesale Hero B2B Pricing
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Stay away from this app. It duplicated one of my discounts at checkout. We lost $2,000 from one sale. They can't even figure out what went wrong. The problem was there on their app, nothing to do with my site.
We’re really sorry to hear about your experience and truly understand how frustrating this must have been.
We take this matter very seriously, and our team has thoroughly investigated the issue. The problem has now been resolved, and we’ve ensured that everything is working correctly moving forward.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention. Your feedback helps us improve and prevent such issues in the future.
If there’s anything further we can assist you with, please don’t hesitate to reach out—we’re always here to help.
24/01/2024. This app has been a rollercoaster of ups and downs.
When I first downloaded the app in Autumn 2023, it did not work for an extended period of time whilst I was paying for it. Customer service was initially poor until my complaint got through to Hemadri, who has been excellent throughout. Hemadri has been responsive, kind and quick to try and get the issues resolved.
However, there are a lot of issues. I have lost count the number of times the app has not worked. I need custom pricing for each of my customers for the same product. This custom pricing often fails to apply once the customer gets through to checkout.
I had an issue last week which was initially said to be working fine before it was resolved and then this week, I had the same checkout issues but on mobile IOS, which caused further issues. The app is unfortunately not reliable at this point of time and I would not rely on the product if you will be having large numbers of customer orders.
Although, I do believe the app will eventually be reliable, they do attend to the issues and make an effort to resolve them, despite there being endless issues. For the time being, I will continue to use this app in hopes that it will function better as the customer service from Hemadri has been fantastic. When the app works it is a great addition to the website and really does help with businesses in the B2B market.
23/04/26
After using this app for over 2 years now, I can finally say this app is working completely as intended and has become a key function to the website. Well over £30k has been processed through this app and I have not experienced any major issues in a long time. I will continue to use this app for custom pricing and have no intention to look elsewhere!
Thank you for updating to 5 stars!
We're glad Hemadri and our team could resolve all app issues promptly. Your reimbursement and assurance of quick resolution for any future issues mean a lot.
We appreciate your trust!
i love the functionality of this app. works best if your a whole sale customer. the improvements i would suggest is allowing tier prices to be updated using cvs file. overall love it and The concept is simple. Customer service was responsive and helpful.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
The app has a good range of functions at a fair price/performance ratio.
We sell cosmetic products to end consumers and offer B2B access for registered beauty salons, which can buy from us in the protected area.
To be honest, I had already thought about removing the app because fonts were being loaded from Google and a CSS file was manipulating my design without me being able to influence it. Customer support put me off for a long time and didn't offer a solution.
But why am I giving this a 5-star rating? A few days ago, I was contacted by support, I pointed out my dissatisfaction and the old case again and this time they took very good care of it and solved the problems for me as well as for all other customers. So in conclusion, my recommendation.
Thank you for your detailed and honest feedback! We're glad to hear that you're satisfied with the range of functions and pricing of the app. We sincerely apologize for the initial frustrations you experienced with the font and CSS issues.
Your concerns were valid, and we're happy our support team was able to address and resolve them for you and others. Your rating means a lot to us, and we're committed to ensuring that your experience remains positive moving forward.
Thank you for your recommendation, and please don't hesitate to reach out if you need further assistance!
i am using this app, it is working well but do not support floating cart ,guys on support are also good,they also response from whatsapp
Thank you for your valuable feedback. It was our pleasure to help you out with your queries!
Brilliant app and the help is always there to help
I wanted a app to give a specific price reduction and this one was the msot easy and simple to use and manage
Thank you for the fantastic review! We're so glad to hear that you found the app easy to use and perfect for your specific pricing needs. It's great to know our support team has been helpful whenever you needed assistance. We're always here if you need anything else!
Great app and does exactly what I needed. Support team is very responsive and helpful!
We're delighted to hear that our app met your needs perfectly! Thank you for your kind words about our support team's responsiveness and helpfulness. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
App is working as described! Also the programmer was helpful with his app and generally helpful. Use his app.
Thank you so much for your review! The support team is always there to help you with your queries...
Just the app I am looking for!
The interface is intuitive and the features are incredibly useful to our store. The support team is responsive and helpful. A big thank you to Hemadri for guiding us through!
Highly recommend this app
Thrilled to hear you found our app perfect! Thanks for highlighting the intuitive interface, useful features, and the support from Hemadri. We appreciate your recommendation!
'' The app is not working properly, there are errors and the support team is not responding, sorry but it is a very bad support team ''
→ Hey there! Sorry to hear about this and I am sorry for the inconvenience of the bad experience you had with the app.
→ I checked for the email you sent us and our support agent has replied to it on the same day within 3 hours after receiving your email.
https://prnt.sc/1x470ox
→ So can you please let me know where our support failed to serve you? So please don't blame our support service as my screenshot proof that we replied to you quickly.
→ Please send me your query for the app at the below email address and explain to me the issues you're facing in the app. I'll be there for you!
support@identixweb.com
