Overall rating
3.9
Counts per rating level
  • 68% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 14% of ratings are 1 stars
Edited November 2, 2020

i am using this app, it is working well but do not support floating cart ,guys on support are also good,they also response from whatsapp

asseenonyt.com.np
Nepal
2 months using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

March 3, 2020

Its still very early days for us with this app but so far so good. The team have been helpful in making amendments based on our requirements. The only downside so far is that I am unable to do a bulk upload of products, but all other features seem to be very good.

VN Jewellery
United Kingdom
27 days using the app
Identixweb Limited replied April 2, 2021

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

March 14, 2019

The support team is awesome and really very fast in replies. I went to them for an issue and they are able to fix it quickly. This app helps us!

Gloritee
United States
About 19 hours using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

October 22, 2021

'' The app is not working properly, there are errors and the support team is not responding, sorry but it is a very bad support team ''

Jersey Print Factory
Türkiye
9 days using the app
Identixweb Limited replied October 22, 2021

→ Hey there! Sorry to hear about this and I am sorry for the inconvenience of the bad experience you had with the app.
→ I checked for the email you sent us and our support agent has replied to it on the same day within 3 hours after receiving your email.
https://prnt.sc/1x470ox
→ So can you please let me know where our support failed to serve you? So please don't blame our support service as my screenshot proof that we replied to you quickly.
→ Please send me your query for the app at the below email address and explain to me the issues you're facing in the app. I'll be there for you!
support@identixweb.com

February 9, 2021

The concept is simple and one of the only apps on Shopify that I could find offering this functionality. Customer service was responsive and helpful. In the end, we were unable to use this app for our store, as it doesn't support discounts being applied while creating orders manually. If you have client's who log on to make orders themselves, this app will work great for you.

Ter Kadamba Farm
Canada
7 days using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

Edited February 19, 2019

Very useful app for our need. I'm using this app to show some extra discount for our customers and it fulfilled my need very much..... The support team is very quick as expected. I contact them twice in a day after some time and they are available at that time to assist me and fixed my issue quickly.
Thanks for this app Identixweb......

Lumention VOF
Netherlands
About 5 hours using the app
Identixweb Limited replied April 2, 2021

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. It was our pleasure to help you out with your queries!

May 17, 2021

I installed this app and my website lost the originals styles and functions, now we cannot add product to the cart, the product pages fail, to many things are not working! Please help!!

BORN | Baby & Kids Concept Store
Chile
42 minutes using the app
Identixweb Limited replied May 17, 2021

Hey - there! Sorry to hear about that and I apologize for the inconvenience in the app. 🙏🏻🙏🏻
Let us give a chance to correct the masses from the website which happens because of our app. Please email your query to us using the below email address so we can take a look and resolve the issues:
support@identixweb.com

May 12, 2021

URGENT! NEVER download this app, it will mess up your whole store. And the support is not present in order to help out. Their number isn't even functional. I highly recommend never use this app! All the product photos of your store will disappear.

CARBO Electric Bike
Canada
19 minutes using the app
Identixweb Limited replied May 12, 2021

Hi there, I hope you are well and safe!
Sorry to hear about that and I apologize for the inconvenience you had with the app. 🙏🏻🙏🏻
- There are the codes that need to be added in your theme to functioning this app correctly but if the codes are not inserted there is no effect the app will cause on the website.
- If you are not much familiar with the coding, please let our support know about that and they will be available to help you immediately.