Tone SMS Marketing

Tone SMS Marketing

by Tone SMS Marketing

Launch SMS Campaigns + Recover Carts + Automate Conversations

4.8 of 5 stars(189 reviews)

Capture SMS Subscribers

With Pop-ups and LiveText, it’s easy to grow a list of SMS subscribers that you can build trust and loyalty with over time.

Drive Revenue with Campaigns

Turn texting into your highest-performing direct response marketing channel with our two-way, human-driven campaigns.

Recover More Orders

Tone pairs AI with expert live agents to recover more abandoned checkouts. We find out why your shopper didn't buy, then solve their need!

About Tone SMS Marketing

Tone Texts with Your Customers and Closes Sales

Text your customers like a human. Tone helps your Shopify store capture more revenue with AI-enhanced, human text message conversations. Our SMS marketing platform gives you the power to run two-way conversations at scale.

The problem is simple. Shoppers don't want canned, robotic messages. They have questions, and just want a human to text them the answers so they can make decisions quickly about where to spend their money. Unfortunately, personalized customer service like this can be costly and time consuming to implement yourself.

That’s where Tone comes in. We initiate real conversations that lead to higher conversion, increased order size, and higher lifetime value so you can focus on building your brand.

Our secret - real humans with AI superpowers. Proprietary technology enables our agents to skillfully answer questions, offer deals, drive conversions, and build trust at lightning speeds.

Install Quickly

  • 15 min install means you are up and running quickly
  • Our simple and straightforward onboarding walks you through each step
  • Learn from the first conversation - Tone gives you powerful insights into what makes your customers come back to buy over and over

Build Your SMS Subscriber List

  • Easily grow a TCPA compliant SMS subscriber list that you can build trust and loyalty with over time
  • Create pop ups for quick SMS opt-ins
  • Activate different opt-out messages to match your brand’s voice and reduce churn
  • Segment your customers based on actions they've taken in the past

Drive Revenue with SMS Campaigns

  • Turn SMS into your highest-performing channel by sending SMS campaigns that enable customers to reply back
  • Send customized SMS and MMS campaigns with ease
  • Include images, gifs, and emojis to help set the right tone for your brand
  • Schedule campaigns to go out at the right time for your customers
  • Leverage Smart Send to prevent customers from receiving too many messages

Increase Conversions with Live Text

  • Provide a number that your customers can easily “tap to text” right from their smartphone, to ask questions and get answers lightning fast
  • Build personal relationships with visitors until they are ready to purchase
  • Convert up to 14% of customers realize higher LTV with a dedicated conversational channel

Recover More Abandoned Checkouts

  • Leverage a team of real customer service agents that text the people who abandon their checkout
  • Convert sales that otherwise would be lost
  • Review replies and easily send feedback to our agents

Shopify and Shopify Plus Integration

Tone integrates seamlessly with stores of all sizes. Your dedicated success manager will reach out after you install the app!

Integrates with

  • Kustomer,
  • Klaviyo,
  • Zendesk,
  • Gorgias,
  • Recharge,
  • Flow

Media gallery



Free to install

Get SMS sales free for 14 days! After that as low as $.023 per message. 5x ROI guaranteed.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars

Most recent reviews


Customer service is amazing just like the services that they provide. They respond timely and have helped us capture so many abandoned carts. It's amazing how a live person replies every message, not sure how they do it but they manage to get to know our products pretty well, well enough to provide a good experience for the end user. Would highly recommend this app if you're looking to convert more sales.

Developer reply

February 26, 2021

More sales, great support, magical replies! Glad to hear our team is delivering on these things for your awesome brand :) Please let us know how we can continue to support you.


Plate Crate

Tone completely changed the nature of my business. We went from struggling to get back to customers to instantly getting back to them 24/7. It feels like every Tone employee working on my business actually works for me and not Tone. We just keep seeing our ROI improving the more we work together. Highly recommend for any ecommerce store, and incredible way to scale.

Developer reply

February 16, 2021

We love Plate Crate! So happy to read about the value your business is getting from the app. Keep the feedback coming!



Fantastic. The team that works on this is amazing, both at customer service/checkout recovery for your site and also for their app. Their team of "superhumans" (not an exaggeration) adapt your voice with feedback. Just watch out for the overages. I think they're workng on a pricing model change to take them out, but if they e-mail saying you should upgrade your plan you should do it immediately. Would definitely recommend.

Developer reply

February 16, 2021

Thanks for the great feedback! Keep your eyes peeled for pricing updates :)