Tone SMS Marketing

Tone SMS Marketing

by Tone SMS Marketing

Launch SMS Campaigns + Recover Carts + Automate Conversations

4.9 of 5 stars(206 reviews)

Capture SMS Subscribers

With Pop-ups and LiveText, it’s easy to grow a list of SMS subscribers that you can build trust and loyalty with over time.

Drive Revenue with Campaigns

Turn texting into your highest-performing direct response marketing channel with our two-way, human-driven campaigns.

Recover More Orders

Tone pairs AI with expert live agents to recover more abandoned checkouts. We find out why your shopper didn't buy, then solve their need!

About Tone SMS Marketing

Tone Texts with Your Customers and Closes Sales

Text your customers like a human. Tone helps your Shopify store capture more revenue with AI-enhanced, human text message conversations. Our SMS marketing platform gives you the power to run two-way conversations at scale.

We want you to be successful. Brands who see the most value see at least 10,000 visitors a month to their website.

The problem is simple. Shoppers don't want canned, robotic messages. They have questions, and just want a human to text them the answers so they can make decisions quickly about where to spend their money. Unfortunately, personalized customer service like this can be costly and time consuming to implement yourself.

That’s where Tone comes in. We initiate real conversations that lead to higher conversion, increased order size, and higher lifetime value so you can focus on building your brand.

Our secret - real humans with AI superpowers. Proprietary technology enables our agents to skillfully answer questions, offer deals, drive conversions, and build trust at lightning speeds.

Install Quickly

  • 15 min install means you are up and running quickly
  • Our simple and straightforward onboarding walks you through each step
  • Learn from the first conversation - Tone gives you powerful insights into what makes your customers come back to buy over and over

Build Your SMS Subscriber List

  • Easily grow a TCPA compliant SMS subscriber list that you can build trust and loyalty with over time
  • Create pop ups for quick SMS opt-ins
  • Activate different opt-out messages to match your brand’s voice and reduce churn
  • Segment your customers based on actions they've taken in the past

Drive Revenue with SMS Campaigns

  • Turn SMS into your highest-performing channel by sending SMS campaigns that enable customers to reply back
  • Send customized SMS and MMS campaigns with ease
  • Include images, gifs, and emojis to help set the right tone for your brand
  • Schedule campaigns to go out at the right time for your customers
  • Leverage Smart Send to prevent customers from receiving too many messages

Increase Conversions with Live Text

  • Provide a number that your customers can easily “tap to text” right from their smartphone, to ask questions and get answers lightning fast
  • Build personal relationships with visitors until they are ready to purchase
  • Convert up to 14% of customers realize higher LTV with a dedicated conversational channel

Recover More Abandoned Checkouts

  • Leverage a team of real customer service agents that text the people who abandon their checkout
  • Convert sales that otherwise would be lost
  • Review replies and easily send feedback to our agents

Shopify & Shopify Plus Integration

Tone integrates seamlessly with Shopify and Shopify Plus stores.

Integrates with

  • Kustomer,
  • Klaviyo,
  • Zendesk,
  • Gorgias,
  • Recharge,
  • Flow

Media gallery


Pricing 14-day free trial

See all pricing options

Starter Plan

Free to install

$.01 SMS, $.033 MMS, $0.75 Intelligent Replies


  • Segmentation

  • LiveText Number

  • Checkout Recovery

  • Campaigns

  • Live Agents

  • Two-Way Replies

  • Analytics

  • No SMS Carrier Fees

Growth Plan


$.009 SMS, $.031 MMS, $0.70 Intelligent Replies


  • Everything Included in the Starter plan

  • Real-time Customer Service Escalations

Powerhouse Plan


$0.008 SMS, $0.029 MMS, $0.65 Intelligent Replies


  • Everything Included in the Growth plan

  • Dedicated Account Manager

  • Quarterly Content Strategy Review

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    98% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Ombraz Armless Sunglasses

Tone has been an absolute godsend for our business. Our cart recovery metrics have more than 5x'd what they were before Tone. I really appreciate the human touch they offer. It's very on-brand for us and keeps things personal and easy. Using Tone has also helped reduce our customer service volume as they handle all text message inquiries.

Matador Meggings

Great customer service and the agents are doing a great job. The tool/platform is also visibly improving as the time goes by. I see great ROI.

Bay Smokes

The Tone Team has been great! They are super responsive and very professional! They have made my days run so much smoother!