Reviews (98)

Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
Edited August 23, 2024

I feel stupid for being quick to trust this app and give it my money by upgrading immediately, there were a lot of issues and features not working but I trusted that they will try to fix them or at least respond. Gave them the benefit of the doubt that they might be busy and waited over a week, crickets. Don't want my money, cool. I'm out.

Glowup For All
United States
6 days using the app
Pasilobus replied October 19, 2024

We have not received any inquiries from your store. If you need any assistance, please contact support and we can audit your store for issues.

February 1, 2022

All of a sudden I cannot access my own website, not on the computer nor my phone, it is telling me to whitelist Cybarmor.io
What is going on, you are costing me valuable revenue and new people are trying to access my site because of new additions, why am I suddenly having this happen? I need this corrected NOW

Toni M Curtis Artwork
Canada
About 3 years using the app
Pasilobus replied February 3, 2022

You have enabled tracking protection and it disabled your visit based on your browser tracking settings.

Please contact us and we can assist you disable that feature.

August 16, 2021

our web site is not accessible from iPhone users over a week. Having hard time to get support, over the week. even shopify trying to reach them but nobody respond yet. I dont recommend this app, they are not responsible thats why I had to install this app to leave feedback(you cant leave feedback after 45 days from the installation). Hopefully they respond this time.

Spearfishing Store | AQUASMITH
United States
Over 2 years using the app
Pasilobus replied August 16, 2021

According to our records, we have not received any inquiries from your store. All queries are responded to within 24 hours by our team.

Kindly contact us using the support ...

Edited July 9, 2020

Please whitelist photolock.io domain from Tracking Protection to view our site.
It crashing my website last hours??? No response or help

I lost money today due to photolock.

if you have same problem go and delete from theme.liquid. {% include 'photolock' %}

mykarma.gr
Greece
Over 2 years using the app
Pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not a crash or an error but a feature of the app that blocks users that use browsers which ...

Edited September 20, 2018

Print screen still works, even though the app claims it doesn't.
Video and desciption show that you can add a watermark... This is not true. The setting doesn't work and is in beta mode, and will not allow you to upload an image, or your logo, to be used. Don't advertise a feature that isn't even out yet...

The Banger Store
United States
About 1 year using the app
Edited July 9, 2020

I have had to delete the app IMMEDIATELY because today when I visit my site I can't even view my site! It says: Please whitelist photolock.io from Tracking Protection to view our site. It never happened before. So I don't know what's happened? But I have to delete it in order to be able to view my site again. But after deleting it, I still can't view my site?! Someone needs to look into this ...

Sparkly Dolls
United Kingdom
9 months using the app
Pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to ...

July 9, 2020

As per last few reviews - "Please whitelist photolock.io domain from Tracking Protection to view our site" error message and blank website. We have 200+ sessions an hour so this is a defo non excusable.

Worse - I have told this app about this message a month ago that kept appearing randomly, so could have fixed. Why at all have such a feature, who would use it?

if you have same problem go and ...

INSTRUMENT FURNITURE
United Kingdom
9 months using the app
Pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to ...

July 9, 2020

I too had the error "Please whitelist photolock.io domain from Tracking Protection to view our site". The entire photlock.io site was down yesterday - coincidence???????

Being Co.
Australia
5 months using the app
Pasilobus replied July 9, 2020

You have Browser tracking detection enabled in your Photolock settings. It is not an error but a feature of the app that blocks users that use browsers which prevents apps to ...

October 12, 2016

Dear
Its not lock picture as you say any one can
download picture easy when you open picture you can easy save it to computer before complete opening
I not happy with that
Thanks

Sireenstore
Canada
3 months using the app
Edited July 15, 2021

Update: I have contacted support as you requested to do and no response. This has been a problem from the start no one answers support emails sent in from pasilobus contact support page. I have had a lot of trouble using this app as it keeps my customers from being able to interact with the website and I even got a lot of blank screens after testing chat and other forms on the website. I have ...

Coastal Gifts Inc
United States
12 days using the app
Pasilobus replied July 15, 2021

UPDATE 2: Our team has reported that the refund request has been processed. Let us know if you need more assistance. Always here to help.

UPDATE 1: We can confirm that our ...