Reviews (493)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its professional, customizable forms that enhance customer interactions and streamline data collection. Its drag-and-drop interface, conditional logic, and multi-step forms with payment options are highlighted for their utility in various business applications. The app integrates seamlessly with Shopify and is noted for its reliable performance. Customer support is also praised for being responsive and effective in assisting with setup and advanced features.

April 14, 2025

Really great form building tool, and responsive customer support team.

Alchemy
Australia
1 day using the app
pifyapp replied May 7, 2025

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

February 13, 2025

Using the free seems fine, but I wish we had the option to use more than 10 custom fields

DAYKEYLA
United States
22 days using the app
pifyapp replied May 7, 2025

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

June 30, 2025

I personally find "Blank Form", "Copy of Blank Form" and "Copy of Copy of Blank Form" very confusing.

Toolheads Crate
United States
About 1 year using the app
pifyapp replied July 21, 2025

We sincerely apologize for the inconvenience caused.

First, regarding the "Blank Form," it is a template provided when creating a form. When you select this template, the initial form will not contain any fields, allowing you to easily add the form fields you need. After selecting this template and creating the form, the default form name will be displayed as "Blank Form." You can change the form name by following these steps: On the app homepage, select "Forms," then click the inverted triangle button on the far right of "Blank Form," and finally click "Rename" to modify the form name.

Additionally, if you duplicate a form named "Blank Form" for the first time, the duplicated form will be named "Copy of Blank Form." If you then duplicate the form named "Copy of Blank Form," the new duplicated form will be named "Copy of Copy of Blank Form." You can also rename these forms as needed.

If you encounter any other issues, please contact support@pifyapp.com let us know. Thanks.

April 18, 2025

Easy to use, so far pretty good

Alkan-Werkzeug e.K.
Germany
17 days using the app
pifyapp replied May 7, 2025

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

September 29, 2024

Have been using the Pify Form for the last 6-7 months and it has worked flawlessly. Not sure there's a better, more easy to use form builder out there.

LoamLabs
United States
About 1 year using the app
pifyapp replied October 4, 2024

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

August 26, 2024

Missed thousands of dollars worth of sales due to the emails not being sent from this application. Tested multiple times and checked with on different email accounts and spam. Do not recommend.

RACEceiver
United States
Over 1 year using the app
pifyapp replied September 1, 2024

We are very sorry for the unpleasant experience we have caused you. We regret that you missed the order. We would like to clarify some issues here, when we received your inquiry, our team immediately conducted an investigation. It was found that you did not enable the "Send email to administrator" function in the form, which is why you did not receive the email. The "Send email to administrator" function determines whether to send an email to the administrator's mailbox. When you did not enable it, your administrator mailbox cannot receive the email. You can enable the "Send email to administrator" in Settings, Email to Admin in the form. Our customer service has tried to contact you to enable this function as soon as possible to avoid missing orders again. We kindly ask you to contact our customer service as soon as you receive the email. Thank you very much.

May 7, 2025

Amazing

VibinCo Shop
United States
Almost 2 years using the app
Edited April 23, 2025

Great app to customize forms and then direct to the checkout. For products that have multiple options it would be nice if it auto expanded itself. If you select the Product without expanding first it selects all variants. Many customers needed a disclaimer noting they need to click the "plus" sign.

Limoges Recreation Committee
Canada
pifyapp replied April 24, 2025

Thank you very much for your valuable suggestions. We have noted them down and will make possible optimizations. Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

March 18, 2025

Best form builder and I tried almost all of them! Don't hesitate to try!

Sig Guy
United States
26 days using the app
pifyapp replied May 7, 2025

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)

April 19, 2025

Nice app. So far it is working really well

Glazonoid
India
1 day using the app
pifyapp replied May 7, 2025

Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.

All the best:)