A few issues to start with, however the team was very obliging even though you could not speak to a person over the phone which we found concerning. All our enquiries were dealt with promptly as we process orders late at night and that's where we run into issues and have to stop till we receive an answer. It would be great to build the Aussie confidence and know this is truly an Aussie App by adding in a phone number to your website / services. Overall, we are content and will remain as a customer as long as the app keeps performing to our expectations.
Thanks for the honest feedback :)
Glad you are finding Pikr useful for your fulfillment workflow.
We only offer live chat support weekdays 9am-3pm AEST at the moment. As our team grows we hope to provide a dedicated number you can call or text.
We are just getting started and look forward to growing alongside you!
Michelle from the support team was very helpful and quick to respond. Helped me get setup with my shipping accounts and kindly walked me through the pick and packing setup.
Thanks for being patient with us and glad to hear that your onboarding was easy!