Pillow Profits Fulfillment

Wish i can say i had a good experience its been less than 30 days and they have managed to mess up over 10 orders. Then they want photos from each customer showing the wrong orders, yea imagine trying to contact all these customers asking for photos of what happened. forget this company i will no longer use their service. sad because i have used them in the past seems like they have gotten worse over the year. i would recommend finding the same products on a different platform.

Update 6-22 they are still sending wrong items and it has become a nightmare for me and my store. they do try to send the correct items but being everything shipped from CHINA it takes another 4-6 weeks for delivery. Even after them messing up has to over 20 orders now in the last week, they want photos for each order that they messed up on. My customers are beginning to hate us. The must have no quality control over there. think twice before installing their app.

Prompt service from support reps. I didn't get a direct response until I posted the review however the support rep showed me that they had responded immediately and Shopify had failed to forward it to me for some reason. I have more orders coming through their app and look forward to a great experience.

Im so glad I happened upon this app!
Its perfect for my store. I needed a place that does quality products and my customers are raving!

Quick, simple and just plain awesomesauce!

Awesome product choices to create your own unique brand, great customer support. They need to add white label customization, would be quite usefull.
Excelent service in general.

During this period, almost all suppliers in China have shipping problems. I'm really not happy about the shipping time of PP but they are still trying to solve the problem with me, and I acknowledge their efforts.

Im very disappointed with pillow profit, I though they are print on demand from USA and that the reason they charge the products more expensive than other providers from china but WHAT WAS my surprise .... the products coming from china, they charge as a intermediary, the order take more than 3 weeks to go to the costumer, also in the tracking number they shipped do not use your company name as is supposed to do if a customer buy something from your e-commerce store they expect the product from your company no from other person on CHINA.
Conclusion your customer paid 3000 more a product because you use this app PLUS do not get the product on time, ALSO you paid them and the monthly fees to be just and "INTERMEDIARY" when you just can go to the Alliexpress and find the provider to buy directly from them.

Awesome shopify app for shoes.Really recommend it

7-25 Day 4 still no response and I have recent the emails and added new ones.7-24 This is day 3 for me and I still have not had PP respond to help with my order!!!! They opened the email several times on my mailtrack. No wonder they have a 3.4 review...l should have researched more 7-23 I am so frustrated with their customer service. FAQ says "Award Winning 8 hours" auto email says within 24 hours. I send 2nd trying to get answered. I am new at this, have an order #1 in shopify. For 2 days my app is crashed. I have yet to hear back and hate to think of losing the customer. We pay $29.99 a month for service vs other POD that do not have a charge. Is anyone able to find a phone# to call...I have not been able to locate one.

Worst customer service i have ever experienced and i am not kidding when i say "DISGUSTING". Should be ashamed of themselves. A company like this spoken so highly about by ADRIAN MORRISON and others and they can't even reply to a support ticket in any decent time. (promised 6 - 12hrs) ye right!

Example. Pillow Profits sent my customer the wrong print on the boot. Submitted a ticket to PP to reship the item and to find out why they shipped the wrong print. That was sent on Monday this week. Did not hear from them until Wednesday but that was after repeatedly asking them to respond. Finally got a reply on Wednesday asking for the receipt number and the customer details.

Today is Friday and nothing has been done. The customer is hopping mad and PP is wasting everyone's time by not responding.

THIS ISSUE IS STILL OUTSTANDING. I have a pissed of customer that paid $98 for these boots and PP has failed to rectify the issue. Fat chance i will see any resolution over the weekend. Probably wont be till Monday if I',m lucky.

I say, if you can't respond to customer requests in a decent amount of time, get out of business or hire additional staff. This is ridiculous.

Finally the customer stated they want a full refund. After all this messing around PP has still not solved the problem. Now imagine if i was selling hundreds of product from PP a day/week. What would happen with customer issues like this?

Adam Radar, are you reading this? Your business is suffering and you are killing other peoples business as well. Get it together mate!

And it is now going on 6 days with no response from your team!

UNACCEPTABLE!

On a final note, your customer service never resolved the issue with the NON WORKING DHL TRACKING NUMBER supplied on a boot order. Once again, your support staff simply ignored my request to find out why the tracking number at DHL showed, INVALID. After 2 weeks i am still waiting for a reply on this even though the customer has probably received their order by now, BUT THIS IS NOT THE POINT!

Unreal!

I have used this company for a year and am now pulling all items. The latest video on shipping delays is rude and condescending. I did a sample order on 05/19 between Pillow Profits, Teelaunch , GearLaunch, and Printful. The Teelaunch and Gearlaunch were processed and delivered in less then 3 weeks despite the Pandemic (Still waiting on Printful and Pillow Profits is stuck in customs). Reason for the other quick turn arounds is they are produced in the US. Pillow Profits is tied up with China,customs, etc...Loved the face masks but this will be over before my customers get theirs. They have some unique items but prices are too high for my market.